RECOVERY CAFÉ MANAGER
ABOUT RECOVERY CAFÉ
We are a community of individuals who have been traumatized by homelessness, addiction and other mental health challenges coming to know we are loved and that we have gifts to share.
To create a safe community in which all are valued, we will strive to:
Connect with divine Love in ourselves and others
Recovery Café was founded on the truth that every human being is precious and beloved regardless of past trauma, mental and emotional anguish, addictive behaviors or mistakes made. We provide a beautiful, safe, warm, drug-and-alcohol-free space and loving community to anchor Café Members in the sustained recovery needed to gain and maintain access to housing, social and health services, healthy relationships, education, and employment. Our program is designed to help people maintain recovery, reduce relapse and fulfill their potential.
Under the direction of the Operations Manager, the Café Manager ensures the Café community is one that embraces, promotes and maintains a stance of radical hospitality in the context of loving accountability. This person is dedicated to providing a safe and secure space for individuals to be known, heard, and supported while developing the tools necessary for sustainable recovery. This person provides direct service to Members and Community Volunteers and works with a team of full-time and on-call floor staff.
- Responsible for the management of the front desk system, receiving and interacting with Members in support of recovery, oversight and engagement with the community.
- Work with other Café Managers to actively participate in direct service:
- Serve as a primary presence on Café floor and oversee all front door operations
- Facilitate Recovery Circles
- Provide resource access assistance to Members
- Respond to requests from Member and Community Volunteers for external communication support, e.g. community service hours, circle attendance
- Front Door Operations include:
- Embody our core values through radical hospitality
- Ensure accurate tracking of Member and Community Volunteer data
- Update and stock front door materials (e.g. weekly calendar, first aid)
- Manage Member messages and communication to the team
- Ensure accurate tracking of community service hours
- Utilize AGENCY database for Member data and service entry and reports
- Extend warm hospitality to guests and potential Members
- Assist with kitchen operations including:
- Food prep & clean up
- Inventory & storage
- Assist with administrative tasks as assigned
- Assist with facility maintenance as assigned
- Assist with ordering or pick up of donations as assigned
- Ensure the Café remains clean and beautiful, assisting with daily set up and clean up
- Train other staff, Members, and Community Volunteers in all aspects of floor work with a teaching style based on the loving philosophy of the Café.
- Identify, empower and mentor Members, staff, and Community Volunteers into Café leadership and deeper community engagement, which may include:
- Training others on the team to do the same
- Facilitating staff and Member consultation meetings
- Becoming trained as a Recovery Coach (CCAR) and Trainer
- Holding primary responsibility for Recovery Coach training/organization
- Be on the call list when the Café’s alarm system is triggered and respond on-site if necessary
DESIRED EDUCATION, EXPERIENCE, AND PERSONAL CHARACTERISTICS
- Minimum High School degree (or equivalent); years of experience in human services may be substituted.
- 2-5 years progressively responsible work experience utilizing skills relevant to this position.
- A strong desire to support others on the recovery journey with compassion
- Able to support and motivate all pathways of recovery
- A personal understanding of the recovery journey (not necessarily from substance use).
- If the candidate is in recovery from alcohol and/or other substances they must be in stable recovery, usually understood as 2 years of sobriety.
- Must have strong interpersonal skills, to include:
- A commitment to teamwork
- Ability to work amicably on a diverse team with flexibility, creativity and enthusiasm
- Ability to establish and maintain appropriate relationship boundaries
- Ability to motivate others
- Must have the ability to de-escalate interpersonal conflict and other difficult situations in a context of loving accountability
- Must have strong communication skills
- Ability to represent Recovery Café services to Members, other agencies and visitors both orally and in writing
- Ability to communicate effectively via email
- Strong organizational skills including time management and team utilization
- Proficiency in basic computer skills and ability to utilize Microsoft Word and Excel
- Valid WA State driver’s license (safe driving record required)
- WA State Food Handler’s Permit (or eligibility to obtain a permit)
- Ability to lift 50 pounds
- Non-slip, toe-enclosed shoes
Additional Desirable Qualifications:
- Experience in social services addressing addiction and other mental health concerns
- Drug/Alcohol Counseling or education in Human Services (e.g. Chemical Dependency)
- Bi-lingual proficiency in Spanish and English
- 15 days of paid vacation
- 10 days of paid sick time
- 6 paid holidays
- Health, vision and dental coverage
- Life and short and long term disability insurance
- an ORCA pass
- Meals on the days the Cafe is open
- Recovery Cafe will also provide a 1% retirement contribution and up to 2% retirement match annually.
To apply please send a cover letter and resume to the attention of Elizabeth Reilly at email@example.com. Please do not call. We will contact you if we would like to interview you. Position will be open until filled.