Workforce Development Resource Navigator

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Published 8 days ago

The Resource Navigator will work closely with United Way’s Workforce Development participants as they enter the workforce. They will support participants in the transition from trainee to employee. In addition, the Resource Navigator will be the primary contact for employers as the new employee adjusts to schedules, expectations, organizational nuances etc. The Resource Navigator will serve as a resource brokerage providing connections to barrier removal techniques and services, provide case management, and crisis intervention as needed. The purpose of the Resource Navigator is to ensure a smooth transition and to support employees and employers in establishing a stable, positive, long-term relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to

50% - Employee Support

• Coordinate and provide support that is safe, timely, effective, efficient, equitable, and participant-centered.

• Maintain detailed case notes and case files denoting the contact with participants, progress toward goals, and referrals for services and relevant correspondences.

• Complete reports according to UWCM and state requirements

• Prepare participants for employment through 1:1 coaching and group workshops that lead to successful interviews, job offers and first day on the job.

• Provide case management services to employees as situations are presented by HR, Supervisors or the employee. 

• Work with participants so that situations do not escalate to adverse actions.

• Guide participants in conflict resolution, negotiation, teamwork, and career planning

• Develop and maintain bank of resources for common barriers employees face and connections to unique issues that may arise.

50% - Employer Support and Engagement

• Identify appropriate employers for program participants.

• Develop recruitment strategy for employers. 

• Partner with the Development department on prospects for program and potential for new business opportunities 

• Partner with the Marketing department on employer materials that guides them to a commitment to the program (partner or donor).

• Develop relationship with HR team within employer operations and the immediate supervisor of participating employees. 

• Prepare and attend weekly, monthly, quarterly meeting schedule for both employers and employees.

• Maintain a tracking sheet of all communication and includes outcomes, barriers, opportunities and challenges.

• Once program is established, expand the employer base in our primary industries.


To be successful in this job, the Resource Navigator must consistently demonstrate competency in:

• Oral and written communication.

• Knowledge of the human service delivery system.

• Interpersonal skills: Must be able to treat everyone with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with staff, participants, employers and other service providers.

• Participant service delivery skills, including the ability to:

o interview applicants and assess needs.

o Work with program participants to establish and achieve their goals.

o Create opportunities for employers and employees to effectively fulfill organizational and personal goals.

o Identify and address mental health needs of participants.

o Effectively use the computer to research resources and report data.

o Make independent decisions using good judgment; employ problem solving techniques when appropriate; and exercise decision making and crisis intervention skills to manage emergency situations effectively.


Interacts with program participants, program partners, employers and other health and human service providers, UWCM staff, community members, volunteers and donors. May represent UWCM at community and business events.


• Bachelor’s Degree required

Note: Due to the nature of the workflow and level of responsibility, this individual maintains a flexible schedule. Evening and weekend work may be required occasionally.


Prior experience in workforce development environment is desirable.

Experience in business development helpful.

Bi-lingual candidates highly favored.

Computer literacy required. Must possess a working vehicle, valid driver’s license and valid/adequate automobile insurance.


Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Conversant in Spanish is a plus.

• Ability to make independent decisions using good judgment. • Strong organization and time management skills

• Entrepreneurial perspective in building relationships

• Conflict resolution and negotiating skills.

• Cultural sensitivity

PHYSICAL DEMANDS: (sitting, standing, lifting, etc.)

The employee is primarily seated while performing the duties of the position at UWCM. At Person may be mobile throughout the day. While offsite from UWCM, the person will be walking or standing as well as sitting for long periods of time in meetings or appointments with client. While onsite at UWCM, the person will occasionally walk and stand and interaction with personnel located in other parts of the building is also necessary. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

Please submit cover letter and resume to

The Resource Navigator will work closely with United Way’s Workforce Development participants as they enter the workforce. They will support participants in the transition from trainee to employee. In addition, the Resource Navigator…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Application Deadline
    June 4, 2021
  • Education
    4-Year Degree Required
  • Professional Level


At least $50,000


comprehensive benefits package

comprehensive benefits package

Level of Language Proficiency

Spanish preferred

Spanish preferred


1800 Washington Blvd, Baltimore, MD 21230, USA

How to Apply

Submit cover letter and resume.

Submit cover letter and resume.

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