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Residential Services Coordinator - Maguire Residence

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Project HOME | Philadelphia, PA


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization. 

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care. 

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies. 

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person. 

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care. 

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty. 

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community. 

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally. 


Job Summary This position is at Project HOME’s newest program, the Maguire Residence, located in the Kensington neighborhood of Philadelphia. The chief responsibility of the Residential Services Coordinator is to provide collaborative recovery planning and follow through with residents and supports utilizing a recovery model.  These services include keeping accurate records as well as working as an advocate for the residents in connection with a team.

Essential Duties and Responsibilities

  • Core Responsibilities
  • Build relationships and foster a sense of community. Encourage residents to participate and support various functions and opportunities at Project HOME
  • Design and implement recovery plans in the areas of recovery, health care, medication monitoring, money management, education, and employment which encompass short and long term goals, action plans and means for evaluation and revision.
  • Assist residents with learning to maintain lease obligations, independently or with the help of supports.
  • Assist residents with coordination of benefits and resources
  • Refer residents to BenePhilly and assist applicant with any related follow up needed (for example with DPW, SSA, unemployment).
  • Refer residents for employment and education services including but not limited to PHOME’s Employment Services, the Honickman Learning Center (Adult Education) and partner with departments associated with resident employment and education goals.
  • Support residents through the completion of housing recertification process.
  • Meet as scheduled with the following individuals:
  • Participate in staff, team, and resident and special committee meetings.
  • Meet as scheduled in supervision with the Program Manager.
  • Participate in trainings and continuing education opportunities.
  • Facilitate Wellness Self-Management group and individual sessions with residents.
  • Plan and actively participate in site based and agency activities.
  • Intake, Orientation and Discharge
  • Utilize Critical Time Intervention best practices.
  • Complete all admission and discharge paperwork accurately.
  • Enter necessary information into electronic charting system, complete all assessments, and facilitate support groups and House Meetings.
  • Use the orientation process to inform new residents of the residential site, agency, services and neighborhood resources.
  • Assist residents with coordination of supports including referrals, linkage meetings and advocacy in the following areas:  Addiction, Housing, Employment, Education, Medical, Mental Health and Natural Supports. Maintain records and reports, as required in a timely and thorough manner.
  • Ensure safe medication procedures including but not limited to: monitoring medications/medication scheduling, storage, and disposal.
  • Collaborate with residents and other supports to create appropriate discharge plans. Connect discharged residents to Alumni Services.
  • Alternate on-call responsibilities with other residential staff for emergencies. Work with residents and supports through crises, assessing the situation and preparing appropriate plans and interventions. Report and respond to incidents in a timely and appropriate manner.
  • Work closely with Property Management and other departments within Project HOME as needed and all other tasks as assigned.
  • Communicate effectively in a respectful, culturally sensitive and timely fashion. Develop and maintain cooperative working relationships with others. Encourage an open expression of ideas and opinions.

Minimum Qualifications

  • High School Diploma or GED and 4 years’ experience with persons served; or an Associate’s Degree and 2 years’ experience; or Bachelor’s Degree
  • Experience working with mentally ill/dually diagnosed clients and/or homeless population
  • Excellent verbal and written communication, organizational and interpersonal skills
  • Experience working with teams
  • Exhibits strong computer/technology literacy

Preferred Qualifications

  • Bachelor of Arts/Bachelor of Science Degree
  • Valid Driver’s License
  • Work effectively with other outside agencies
  • Ability to effectively facilitate Support groups for residents
  • Have understanding Of Evidence-Based Practices, i.e. Wellness Self-Management, WRAP
  • Bi lingual in Spanish Preferred.

Project HOME is an Equal Opportunity Employer


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • High School Diploma Required
  • Professional

Level of Language Proficiency

Bi-lingual Spanish preferred.

Bi-lingual Spanish preferred.


Philadelphia, PA

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