Administrator, Food and Nutrition Services (Homeless Services Bureau)

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Published 23 days ago

The Mission of the Homeless Services Bureau is to improve the quality of life of Boston's homelessness citizens by providing emergency shelter, social services, and housing searching services. We strive to affirm the dignity and human rights of each and every person that we serve. Homeless Services partners with governmental agencies, private homeless services providers, and homeless advocates to seek solutions to end homelessness. The Homeless Services Bureau is committed to helping individuals with any challenges that may have led to homelessness. We offer a broad range of services and over 800 beds in the City of Boston. We recognize that each homeless individual has his or her own story.


Responsible for the overall management and supervision of all aspects of operating a large commercial kitchen and meal delivery and services to over 900 vulnerable individuals daily. Work within the Food Services portfolio to provide nutritious meals to individuals in BPHC emergency shelters and transitional programs. The Program provides 3 meals a day 7 days a week to over 900 individuals. Oversees the preparation and cooking of over 2,000 meals per day for both internal sites and external contracts It also serves as an important component of the Bureau's workforce development strategy providing employment and on the job training to homeless and formerly home. Responsible for the daily operation of the Serving Ourselves (SOS) food service department, a high-volume institutional kitchen which provides job training to serving ourselves program client workers.


  • Oversees standard kitchen activities and functions for the Bureau, including but not limited to oversight of planning, ordering, delivery, inventory control, food storage and disposal, cleanliness, food safety, serve safe compliance, and nutrition.
  • Supervises assigned staff, including but not limited to the food service coordinator, work rehabilitation coordinators, cooks, kitchen assistants and client workers.
  • Manages the food preparation, distribution and quality control practices of the department to ensure optimum quality of product and compliance with health, safety and sanitation requirements and codes in the SOS kitchen, in addition to all other assigned commission facilities.
  • Ensures proper sanitation practices in food preparation and cooking.
  • Responsible for proper food rotation, labeling and dating of food, where appropriate. Prepares weekly menu and food production schedule.
  • Plans job assignment in accordance with employee and client worker schedules. Maintains working relationship with other Homeless Services departments, such as volunteer services and operations, in coordinating provision of meals to guest.
  • Assists volunteer food groups with food preparation and service, as needed. Oversees catering and other business venture activities, including marketing, pricing, product delivery, quality control and customer communication. Assists in food preparation and demonstration for special events, as needed.
  • Develops and evaluates ongoing in-house catering business plan, including menu planning, evaluation and purchasing of capital equipment, and the development and maintenance of ordering systems and billing processes.
  • Evaluates and adjusts existing kitchen operations to allow for appropriate business development and expansion.
  • Performs all purchasing duties for the food service and other Commission departments as assigned.
  • Maintain weekly inventory of food and supplies.
  • Maintain accurate purchasing records.
  • Accountable for financial management of the operation including co-developing and managing the annual food service budget which includes but is not limited to estimation and management of food and labor cost goals.
  • Encourages creative approaches to improve financial viability including cost reduction initiatives and other related efforts
  • Develops and implements inventory systems, program and workplace policies, and safety rules and regulations for assigned departments.
  • Prepares weekly schedules, approves weekly time sheets and employee paperwork
  • Provides crisis intervention and in conjunction with case management staff, implements disciplinary measures as needed.
  • Responsible for ongoing progress reports and evaluations of all participants.
  • Collaborates with job placement staff to ensure job readiness of participants. Works in multidisciplinary team approach with case managers, cook and other social services and health services departments of the shelter to enhance training for individual participants.
  • Provides oversight of site vehicles.
  • Serves as primary liaison with BPHC property management department and Winn Residential property management in ensuring the appropriate upkeep of facilities (the commercial kitchen and shelter kitchens and prioritizing and completing capital improvement projects.
  • Flexible scheduling required due to operational need.
  • Occasional driving needed.
  • Collaborates with the Work Supervisors in the hiring, training, and supervision of program clients and the development and implementation of Client Worker personnel practices and related curriculum.
  • Responsible for recruitment, hiring, training, evaluation and discipline of all staff persons in assigned departments. Responsible for the ongoing development of assigned departments.
  • Participates in all levels of organizational planning by participating on ad-hoc committees, facilitating meetings as necessary.
  • Works collaboratively with the Homeless Services administration in the development and implementation of policies and procedures for the Bureau.
  • Serves as member of management team negotiating collective bargaining agreements.
  • Shares BPHC and Homeless Services beeper coverage duties.
  • Represents the Bureau in Commission wide committees as assigned. Attends Administrators and Directors meetings.
  • Responsible for statistical data collection and other reporting responsibilities.
  • Performs other duties as required.

The mission of the Boston Public Health Commission (BPHC) is to protect, preserve, and promote the health and well-being of all Boston residents, particularly the most vulnerable. The BPHC envisions a thriving Boston where all residents live healthy, fulfilling lives free of racism, poverty, violence, and other systems of oppression. The BPHC sets an expectation that all staff and leadership commit, individually and as part of the BPHC team, to hold ourselves accountable to establishing a culture of antiracism and advance racial equity and justice through each of our bureaus, programs, and offices.

Minimum Qualifications

  • Master's Degree or BA/BS in Food Service, Culinary Arts or Nutritional Services; or related field and 3-5 years supervisory or management experience; or AS and 7 years relevant experience.
  • Previous experience working with homeless, diverse ethnic racial and low-income population with understanding of mental health, substance abuse and recovery issues.
  • Must have excellent organizational and communication skills.
  • Experience in commercial business setting.
  • Knowledge of budgets and grant management.

Additional Information

City of Boston Residency Required, A Criminal Offenders Records Information request must be completed for this position. However, a record is not an automatic bar to employment but is reviewed in relation to the job applied for., This position requires direct client/patient contact and as a result of such direct contact, certain immunizations will be recommended and/or required prior to commencement of employment duties., Any position that requires an advanced degree will be subject to education verification, This is a grant funded position, The Boston Public Health Commission is an EEO Employer and all applicants meeting the minimum requirements are eligible to apply.

Pay Range

$70,000 - $80,000/Annually


Monday to Friday 9 AM to 5 PM (Saturday and Sunday off) with occasional early morning, evening, and weekend hours required.

The Mission of the Homeless Services Bureau is to improve the quality of life of Boston's homelessness citizens by providing emergency shelter, social services, and housing searching services. We strive to affirm the dignity and human…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    Other Education Requirement
USD $70,000 - USD $80,000
/ year


Boston, MA, USA

How to Apply

Please visit to apply. Please search for Requisition No. 1748

Please visit to apply. Please search for Requisition No. 1748

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