This position is responsible for supervising the on boarding of new Client Advocate Specialists and the delivery of training on all Hotline specific systems. The Hotline Training Supervisor will coordinate, assist and support the Shift Coordinators in the delivery of this training. The Hotline Training Supervisor will provide individual and group supervision to the Hotlines Casual Team and full time Client Advocate Specialists as needed.
2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable.
A combination of appropriate education and experience working with crime victims may be substituted for the minimum education and experience requirements.
Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience.
If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply
Please follow this link to view complete EEO Law and complaint filing information:
This position is responsible for supervising the on boarding of new Client Advocate Specialists and the delivery of training on all Hotline specific systems. The Hotline Training Supervisor will coordinate, assist and support…