Computer Support Specialist, Manhattan

Job Type

Full Time

Published

10/29/2018

Address

New York
New York
United States

Description

Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities. 


Essential Job Functions:

  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security and systems groups.
  • Receives and documents all user support calls, Emails in the IT Web Help Desk application for problem resolution. Escalates tickets when issues are not easily identified or corrected.
  • Provides help desk coverage, direction of problem resolution of workstation hardware, software and printers. Maintains and updates the help desk database. Track and follow up on unresolved issues and report same as requested.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of IT related tasks as assigned.
  • Works under general supervision; reports to the Manager of the End User Services Group.
  • Evaluates documented resolutions to analyze trends for prevention of future problems.
  • Alerts management of emerging trends in incidents.
  • A certain degree of creativity and latitude is required.
  • Experience in industry-standard technologies and methodologies.
  • Good written and oral communication skills.

Additional Responsibilities include the following:

·         Deliver support and training to end users in the organization on the various types of software programs efficiently and effectively in fulfilling business objectives.

·         Assist with development and improvement of in-house software applications training programs and related courseware.

·         Provide End-User Training as required.

·         Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.


Requirements:

  • An associate's degree or its equivalent desired and 2-5 years of experience in the field or in a related area.
  • A certain degree of creativity and latitude is required.
  • Certification in A+, CCNA and/or Network + desirable.

Salary Range: $30,000 - $40,000​; Based on experience

 

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply

Professional Level

Entry level

Minimum Education Required

2-year degree


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