Case Management Team Supervisor

Job Type

Full Time




30 West Chicago Avenue
United States


Founded in 1972, Covenant House is the largest charity across the hemisphere serving homeless, trafficked and runaway youth. Located in 31 cities across 6 countries (Canada, the United States, Mexico, Guatemala, Honduras and Nicaragua) Covenant House offers a broad range of essential services to help youth move from poverty to opportunity and from homelessness to hope. These services include emergency shelter, transitional and supported housing, food, clothing, legal aid, medical care, educational services (including high school diploma programs and GED certificate programs), job training and placement services, childcare and parenting support programs, recreational, artistic, and psychological social services.

Covenant House Illinois (CHIL) marks the 30th Covenant House location, and is the first site to open in a new state in nearly 20 years. Located in the heart of downtown Chicago, Covenant House Illinois supports the chief mission of providing youth experiencing homelessness with comprehensive crisis care and ongoing support. We are looking to fill the Case Management Team Supervisor position.

Reports To: Director of Program Implementation (Covenant House - Illinois)

Purpose of Position: The Supervising Case Manager provides directs physical and supportive services in a positive and nurturing manner to the young people we serve in Covenant House Illinois’s Drop-In Center using an integrated, multi-disciplinary team approach. Reporting to CHIL’s Director of Program Implementation, the supervising Case Manager will support a culture that successfully achieves meaningful results for the young people we serve. 

Job Duties: 

Duties and responsibilities include, but are not limited to:

  • Upholds CHIL’s Mission, Vision and 5 Principles, standards of conduct, and policies and procedures.
  • Integrate Mission and 5 Principles into work done with the youth and with the community.
  • Manage a large caseload.
  • Complete a Comprehensive Assessment on youth in caseload.
  • Collaborate with a youth in developing both short term and long term goals as part of developing and implementing an Individual Service Plan (ISP). Evaluate and update plan as needed.
  • Ensure that youth have sufficient and proper ID (Birth Certificate, School Identification, State ID, and Social Security Card).
  • Meet with youth as needed to determine progress with goals identified in ISP.
  • Be fully prepared to present cases at weekly case reviews including running the appropriate reports from ETO.
  • Ensure that progress notes and ISP progress updates are recorded accurately in ETO using the S.O.A.P. format.
  • Responsible for advocating on behalf of youth with outside service providers.
  • Escort youth to off-campus appointments and services when needed.
  • Ensure that youth’s files are compliant to all grant, government agencies and local, state and federal regulations.
  • Assist with program audit and review preparation.
  • Research and keep current external referral services.
  • Work collaboratively with both internal and external service providers.
  • Develop motivational tools for youth.
  • Maintain healthy relationships with the youth, mindful of boundaries and mutual respect.
  • Model caring engagement with youth.
  • Generate monthly reports on case management outcomes.
  • Ensure grant and contract outcomes are being met and clearly documented.
  • Support Youth Advisor’s and floor staff whenever possible.
  • Engage with youths during meal time, events and outings.
  • Complete all incident reports fully and correctly by end of shift and submit to appropriate parties.
  • Participate in all required trainings, supervision and staff meetings.
  • Always upholds CHIL’s standards of conduct and policies and procedures.
  • Always reflects CHIL’s values and principles on social media.
  • Oversee case management support teams consisting of three to five youth advisors.
  • Provide direct supervision to youth advisors on case management team.
  • Facilitate case management meetings regularly.
  • Actively participate in cultivating an inspiring culture; reinforcing alignment with the Mission and 5 principles.
  • Manage the day to day needs of the program i.e. supplies, menu planning, bus cards, etc.
  • Monitor client activities to ensure a safe and secure environment.
  • Effectively implement new program initiatives, and/or procedures on the floor.
  • Help ensure that proper documentation and data is being captured in ETO.
  • Provide training for the floor staff including but not limited to effective youth engagement, de-escalation, and documentation.
  • Conduct workshops on various life-skill issues, such as hygiene, problem solving, conflict resolution, self-esteem, and problem solving
  • Support youth advisors in providing high quality youth engagement practices on the floor.
  • Support youth advisors in engaging with youth during meals, recreation, group sessions and special activities.
  • Conduct introductory and annual performance evaluations on Youth Advisors on their team.
  • Perform other duties as assigned and needed.


  • Bachelor’s degree required.
  • 2 years of supervisory or managerial experience preferred
  • 2-4 years of youth development experience required
  • Experience working with at-risk youth strongly preferred.
  • Illinois Driver’s license preferred.
  • Interest in working with homeless and runaway youth issues; with a focus on housing, employment, education and health services.
  • Excellent organizational skills. .
  • Ability to monitor and de-escalate in a crisis situation.
  • Ability to follow instructions, prioritize assignments and work in a fast-paced environment.
  • Flexible work schedule to include evenings, weekends and holidays.
  • Bilingual a plus.
  • Independently recognizes and performs duties that need to be done without being directly assigned.
  • Establishes priorities; organizes work and time to meet them.
  • Recognizes and responds to emerging priorities, accepts changes and new ideas.
  • Has insight into problems and the ability to develop workable alternatives.
  • Responds to supervision, coaching and constructive criticism in a positive manner.
  • Adheres to attendance and punctuality requirements per policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness.
  • Observes all policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, breaks and other related policies).
  • Typically sits for extended periods at a computer workstation.
  • Must be able to see, hear, touch, feel, lift (up to 20 lbs.) and stand for short periods of time.


We offer a comprehensive benefits package including a defined contribution plan (403)b plan with an annual employer contribution, medical and dental insurance, employee assistance plan, long-term disability plan, flexible spending accounts, paid vacation, personal days, sick days and paid holidays.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

To apply for this position, candidates should e-mail a cover letter and resume with salary requirements. Please indicate the title of the position you are applying for in the subject line of your email.