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Donor Services Associate

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Aga Khan Foundation USA | Washington, DC
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Aga Khan Foundation USA


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Published 9 days ago

July 31, 2020

ABOUT AGA KHAN FOUNDATION U.S.A. (AKF USA)

The Aga Khan Foundation (AKF) is a non-denominational international development agency established in 1967 by His Highness the Aga Khan. Its mission is to develop and promote creative and sustainable solutions to problems that impede social development. AKF is a member of the Aga Khan Development Network, a group of agencies with mandates that include the environment, health, education, architecture, culture, microfinance, rural development, disaster reeducation, the promotions of private-sector enterprise, and the revitalization of historic cities. AKDN agencies conduct their programs without regard to faith, origin or gender.


POSITION SUMMARY

AKF USA is seeking to hire a Donor Services (DS) Associate to add to a team of three on the Donor Services team. The Donor Services Associate will enter and manage donor contributions within our database/CRM. DS Associate will be customer service focused and respond to donor inquiries in a timely fashion. The incumbent will complete month end processing, to include reconciliations, generating bi-weekly and monthly financial reports for both AKF and various AKDN subsidiaries. DS Associate will ensure receipt of matching gift contributions and soft-credit applications. DS Associate will also manage monthly EFTs, and assist in developing training materials for field volunteers. Some travel is required for events. Evening/weekend work may be required occasionally. This position is full-time/exempt and reports to the Manager, Donor Services.


PRIMARY DUTIES AND RESPONSIBILITIES

•       Enter and maintain contributions in EveryAction CRM database.

•       Assist Donor Services team in the management and regular clean-up of CRM records and data.

•       Manage donor services email inbox.

·        Respond to donor/volunteer calls & emails.

·        Month end reconciliations of all contributions and pledges.

·        Maintain and reconcile online contributions and those from Stripe. 

·        Manage EFT contributions.

·        Generate and send out donor contribution receipts and statements.

REQUIRED QUALIFICATIONS

•       Bachelor’s Degree in Business or Accounting (Some knowledge of basic accounting principles is required to successfully carry out duties).

•       1-2 years of relevant working experience

•       Experience working with CRM’s or databases (Particularly EveryAction, NGPVAN, Raiser’s Edge/NXT, Salesforce, DonorPerfect, etc.).

•       Advance proficiency in Microsoft Office (particularly Excel).

•       Excellent inter-personal and communications skills.

•       Ability to work in a fast paced, culturally diverse environment.

•       Excellent writing, editing, and oral presentation skills.

•       Excellent organizational, communication and leadership skills.

•       Knowledge of database systems and fundraising business processes a plus.

•       Experience with EveryAction CRM a plus.

•        Undertake special projects under the direction of the department manager.


IF YOU ARE INTERESTED IN THIS POSITION AND YOU HAVE THE REQUIRED QUALIFICATIONS LISTED ABOVE APPLY WITH YOUR RESUME, COVER LETTER, AT LEAST THREE PROFESSIONAL REFERENCES AND SALARY REQUIREMENTS TO www.akdn.org/careers/1690273


This is a local posting and candidates must have the legal right to work in the USA. 

Relocation expenses are not included.

ABOUT AGA KHAN FOUNDATION U.S.A. (AKF USA)

The Aga Khan Foundation (AKF) is a non-denominational international development agency established in 1967 by His Highness the Aga Khan. Its mission is to develop and promote creative and sustainable…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required
  • Professional

Benefits

COMPENSATION PACKAGE

•       Very competitive salary.

•       Medical, dental and vision plans with 100% of the cost of the premiums for employee only covered by AKF.

•       Life, AD&D, STD and LTD insurance sponsored 100% by AKF.

•       Section 125 Plans / FSA.

•       401(k) with generous 8% employer contribution after one year of service.

•       15 paid vacation days plus 12 paid sick days per year.

•       Up to 12 weeks of paid parental leave.

•       And more…

 

COMPENSATION PACKAGE

•       Very competitive salary.

•       Medical, dental and vision plans with 100% of the cost of the premiums for employee only covered by AKF.

•       Life, AD&D, STD and LTD…

Location

Washington, DC

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