Case Aide

Job Type

Full Time




Brooklyn, NY
United States



The Family Center is seeking a Case Aide to Support the Family Net/ Family Connection team in efforts to ensure excellent quality care to the children and families we serve. Family Connections is a multi-faceted community-based program that works with vulnerable families, in their homes, to help them meet the basic needs of their children to prevent child maltreatment and achieve safety, well-being, and permanency outcomes. The Case Aide reports to the Program Supervisor.


Under the supervision of the Program Supervisor, the Case Aide is responsible for carrying out a variety of supportive casework activities within the child welfare system. The essential duties of the Case Aide include but are not limited to the following activities:


·        Strict adherence to ACS mandates & the Family Connections Model

·        Facilitate Family Team Conferences

·        Actively participate in weekly supervision, weekly team/staff meetings and attend required training

·        Assist families to access and negotiate community systems and resources

·        Provide escort services to children & families as needed

·        Assist Case planners to obtain client documentation, such as school, medical records, etc.

·        Administrative and clerical tasks including data entry, collateral follow up calls, filing, and copying, etc.

·        Ensure that families receive appropriate referral and linkages to other service providers

·        Document all visits and collateral contacts in Connections. Complete all progress notes in a clear and effective manner, in accordance with agency protocol & within established time frames.

·        Assist Case planners as needed

·        Maintain compliance with Agency Protocols and ACS Contract

·        Conduct casework contacts in the absence of a case planner or where applicable

·        Work effectively in a team environment and independently in the field, taking responsibility for agency assigned devices such as laptops and cell phones

·        Ensure client confidentiality

·        Special projects as requested

·        Prepare intake packages

·        Follow supervisory directives

·        Other duties as assigned


·        Applicant must have High School diploma/GED with 2 years’ experience working with families and children or an Associate Degree in human services field

·        Some knowledge of child welfare systems such as Connections/PROMIS is preferred

·        Computer literate & have strong verbal & written communication skills

·        Flexibility in schedule & be highly organized

·        Bilingual Spanish & English a plus


·        Health and Dental Benefits

·        403(B) Retirement Plan

·        Four Weeks’ Annual Leave

·        Tuition Reimbursement Program

·        Long Term Disability Plan

·        Flexible Spending Account

·        TransitChek Program

Level of Language Proficiency

Bilingual Spanish & English a plus.

Professional Level

None specified

Minimum Education Required

High School

How To Apply

Please email a resume, cover letter with salary requirements to

Please put the words "Case Aide,” in the subject line of the e-mail.

The Family Center is an Equal Opportunity Employer.

The Family Center is covered under FMLA.