Training Manager

Job Type

Full Time


Minimum: $43,000.00
Maximum: $48,000.00
Details: Full-time, Exempt Position, Reports to Executive Director. Salary dependent on qualifications.




4649 Sunnyside Avenue North
Suite 520
United States


The Dispute Resolution Center of King County (DRC) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We seek to engage people with diverse backgrounds in creating an inclusive and productive workplace.


About the DRC

The Dispute Resolution Center of King County (DRC) is a non-profit, 501(c)(3) agency established in 1986 as authorized by state statute RCW 7.75. The DRC provides alternative dispute resolution (ADR) services and training to the people of the most populous county in Washington State, King County. Services include affordable mediation, facilitation, trainings and restorative practices. The DRC operates with a small staff and a pool of professional mediators and skilled volunteers who mediate more than 1,000 disputes each year. In the interest of providing full access to mediation services, fees are based on a sliding scale in accordance with ability to pay. Disputes mediated include family cases, foreclosure prevention, business-consumer, landlord-tenant, elder care, workplace, and neighbor-neighbor. Mediation services are available at King County Small Claims Court and directly through the agency.


Training Manager

The Training Manager supervises and manages the agency’s training activities including Basic Mediation Trainings (BMT), Practicum (a specialized mediation skills certification program), continuing education and customized workshops, as well as the professional development needs of DRC staff. The Training Manager supervises all training personnel and engages collaboratively with DRC staff, volunteers, board, contract trainers and coaches.


Roles and Responsibilities

  • Plan, implement, supervise and evaluate all agency training activities and programs in mediation, conflict resolution, and other collaborative dispute resolution techniques (programs include continuing education for mediators, facilitators and trainers, as well as skill-building trainings for King County residents, organizations and workplaces)
  • Coordinate and manage BMTs, Practicum program and supervise training personnel, including contract trainers and coaches
  • Expand the community of trained mediators and facilitators to communities and groups previously underserved and/or overlooked
  • Assess needs and provide training for all agency staff, volunteers and board; develop DRC training programs and recommend outside training opportunities to the Executive Director
  • Actively seek and develop opportunities to provide customized trainings for businesses, organizations, community partners and King County residents
  • Work with Executive Director to develop and implement annual departmental goals /strategic priorities and training budget; prepare and contribute to reports on training activities and other related topics as needed
  • Implement resources to support and enhance training activities
  • Network and collaborate with other trainers and training organizations
  • Ensure that the DRC Training Department is up-to-date on current trends in the conflict resolution and training fields
  • Develop training policies and procedures; maintain orderly and up-to-date training records
  • Update and maintain training related website content and develop relevant marketing materials (e.g. MailChimp, fliers, brochures and electronic communications)
  • Perform other related tasks as directed by the Executive Director


Required Knowledge, Skills and Abilities

  • Certified Mediator with experience in mediation or other forms of collaborative ADR
  • Appreciation of the mission of the DRC and to the underlying concepts of mediation and other forms of collaborative ADR
  • Experienced trainer in mediation and conflict resolution topics
  • Awareness of race and social justice issues and a commitment to incorporate anti-racism, diversity and inclusion into the DRC’s Training Department values and curricula
  • Ability to work effectively with persons from diverse socio-economic, ethnic and cultural backgrounds
  • Ability to develop departmental revenue projections and calculations to ensure net profit
  • Commitment to extending DRC training opportunities to underserved communities
  • Ability to work independently and with a team
  • Ability to adapt effectively to changing circumstances and priorities
  • Ability to simultaneously manage multiple complex activities requiring close attention to detail with a high degree of effectiveness
  • Ability to communicate effectively orally and in writing
  • Computer literacy in Microsoft Office Suite
  • Ability to work flexible hours upon occasion, including evenings and weekends, as needed


Preferred Knowledge, Skills and Abilities

  • Understanding of the various models of mediation, including facilitative, transformative, evaluative, narrative, race and social justice, and restorative practices etc.
  • Bi-lingual proficiency preferred, particularly Spanish/English


  • medical and dental insurance
  • paid holidays
  • sick leave
  • annual leave/vacation
  • a tax-deferred, SIMPLE IRA retirement plan with a 3% employer match

Level of Language Proficiency

English, fluent (required)

Spanish, fluent (desired)

Professional Level


Minimum Education Required

4-year degree

How To Apply

  • Send resume and cover letter highlighting interest in and qualifications for this position, by email only, to Patti Dinsmore, Executive Director at
  • Submissions will be acknowledged via email and held confidentially. For questions, contact Patti at 206-443-9603 x108 or via email above.
  • Position open until filled.