Associate, Community Outreach (Temporary), Blue Ridge Labs

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Published 12 days ago

About Blue Ridge Labs

Blue Ridge Labs, a program of Robin Hood, connects community members with technologists to tackle economic inequality. We provide the space, funding, and resources to develop life-changing products and services. Right now, millions of people use our tools to access benefits, find childcare, seek legal services, and hold landlords accountable.


About Robin Hood

Robin Hood is New York City’s largest poverty-fighting organization. In addition to funding 200+ of the most effective nonprofits serving New Yorkers experiencing poverty, we amplify financial support with a range of management assistance.

Building on more than 30+ years of experience, Robin Hood is expanding our impact with an explicit focus on lifting families sustainably and measurably out of poverty through influencing policy, raising our thought leadership profile, importing and exporting effective ideas and strategies nationally, and building new collaborations with strategic partners.

Position Overview

We are looking for a proactive team member who loves talking to other people, is passionate about collaboration, and gets energized by the idea of contributing to solving some of the city’s toughest issues. (An interest in design and technology is helpful, but not necessary!)

Our work is rooted in principles of community-centered design and the idea that those who have experienced systemic failures firsthand have important ideas on how to create change. We collaborate closely with community members through our Design Insight Group (DIG), a network of hundreds of New Yorkers who provide feedback and participate in one-on-one interviews, focus groups, product testing sessions and surveys, as well as through partnerships with experts, nonprofit organizations, community-based groups and city agencies.

The Associate, Community Outreach will devote the bulk of their time to supporting these community engagement efforts, with a focus on recruiting and retaining members of the DIG community and helping to schedule and support research sessions and broader community events. A primary focus of this role will be supporting the Fellowship program, which helps talented individuals work alongside communities to find new technology solutions around a given theme.

This position reports to the Senior Program Manager for Community Engagement and works closely with the rest of the Blue Ridge Labs team. This role will be remote until our office re-opens in early 2022. After that, the Outreach Associate will work out of our downtown Brooklyn office, which houses a community of entrepreneurs who are passionate about systems change. The office is dog and bike-friendly, has great coffee, and is convenient to multiple subway lines.

This is a temporary position, 20 hours per week from January - November 2022.


Responsibilities include, but are not limited to:

Outreach to community members

  • Talk with potential and existing DIG members to learn about and document their participation interests
  • Conduct outreach such as phone calls, emails and visits to relevant community organizations, including attending events, explaining our programs and signing up interested participants, working in partnership with existing DIG members when appropriate
  • Follow up promptly on all conversations

Managing logistics of research sessions and events

  • Develop phone scripts and schedule appointments for research sessions with community members (interviews, focus groups and user testing)
  • Manage logistics for research sessions—including consent forms, Zoom links, reminder texts and payments—through our internal member database, Patterns
  • Help to train and provide support to BRL program participants on DIG recruiting, scheduling and payments

Member support and administration

  • Track payments and follow up with DIG members and program participants to ensure DIG members get paid in a timely way
  • Provide friendly, top-quality support to DIG members in redeeming and managing digital payments to make the process as smooth and clear as possible
  • Perform data entry using our internal software system, Patterns

Communication and messaging support

  • Develop messaging and content for outreach to potential and existing DIG members that explains the program and highlights DIG contributions
  • Deepen engagement with DIG members through the creation and management of new opportunities and resources (such as informational sessions) for highly engaged members

Miscellaneous program and operations support

·      Provide general operations support on an as-needed basis


  • Bachelor’s degree and one to three years of work experience, or the equivalent, required. Equivalent could mean more work experience and less school, particularly if that experience is in community outreach, organizing or campaigns, customer service, or event planning roles.
  • Our office is a fast-paced, action-oriented environment. We are looking for an excellent project manager with the ability to define next steps, prioritize, implement, and follow up, a person who is comfortable juggling multiple workstreams simultaneously.
  • This role includes cold calling, attending community events, and helping all people who come to our space feel welcome and included. We are looking for someone with a strong customer service orientation and great interpersonal communication skills, particularly the ability to comfortably connect and interact with new people from a wide range of backgrounds.
  • We are a small, highly collaborative team that strives for a high level of self-awareness and open and honest conversations with each other and our community about how we can improve. We want someone who is excited about being a part of that culture and is willing to go above and beyond the specifics of a job description to help the team succeed.
  • Solid working knowledge of business software (Microsoft Word and Excel) and an interest in learning new software programs and tools will be critical. Familiarity with creative, social media and e-mail marketing tools (e.g. Adobe Creative Suite, MailChimp, Constant Contact) helpful but not required.
  • Fluency in Spanish or Mandarin preferred but not required
  • Knowledge of the challenges faced by underserved populations in New York City, through direct personal experience, and/or prior formal or informal work, strongly preferred

Robin Hood Guiding Principles

As an organization committed to economic mobility, our work is grounded in the following Guiding Principles:

  •  Diversity, equity, and inclusion
  • Proximity and humanity
  •  Risk-taking and innovation          


Our professional community reflects myriad demographic characteristics, perspectives, and backgrounds, which includes various identities that reflect diversity in gender identity and expression, race, ethnicity, religion, sexual orientation, ability, and socioeconomic status. Our colleagues have access to opportunity and advancement, as we promote fair and equitable treatment and have encouraged participation by underrepresented groups. As a team, we promote a sense of belonging, high levels of engagement, and shared respect.

  • Robin Hood puts people first. Always.
  • Robin Hood is unafraid to take action and create solutions.
  • Robin Hood is data driven and heart led.
  • Robin Hood works the coat check.

Salary and Benefits

Salary is competitive and commensurate with experience. Robin Hood has excellent benefits and encourages strong work-life balance.


To Apply

Please visit our website to complete our online application.

Robin Hood is an equal opportunity employer. Applicants from diverse backgrounds and identities are encouraged to apply.

We are committed to fostering a diverse, equitable and inclusive team where everyone is able to bring their full, authentic selves to work. We actively seek applicants who are people of color, LGBTQAI, women, people with disabilities, first- or second-generation immigrants, and people from low-income neighborhoods.

Please note that Robin Hood Foundation has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Robin Hood employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

About Blue Ridge Labs

Blue Ridge Labs, a program of Robin Hood, connects community members with technologists to tackle economic inequality. We provide the space, funding, and resources to develop life-changing products and services. Right…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
  • Education
    Other Education Requirement
  • Professional Level
    Entry level
See below
Salary is competitive and commensurate with experience.


Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
826 Broadway, New York, NY 10003, USA

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