Volunteer Manager

Posted by
Published 26 days ago

The Volunteer Manager is responsible defining, implementing, leading and managing a volunteer program that supports all aspects of our affiliate: administrative operations, house construction, family services support and ReStore operations. A key aspect of this program management is cultivating, developing and sustaining relationships with HFHLC sponsors that result in a predictable pipeline of volunteers for all areas of HFHLC’s operations. They are also responsible for overseeing all volunteer program functions (defining needs, orienting, managing, scheduling, etc.), ensuring that volunteer needs are met and that volunteers have a rewarding experience through their work. This individual may also manage our annually contracted Vista and AmeriCorps staff.

The Volunteer Manager is a full-time staff role reporting to the Director of Operations of Habitat for Humanity Lake County (HFHLC).

Key Responsibilities

The Volunteer Manager is a “do everything related to the program” role at present and will have some administrative support from our Office Coordinator. Over time, they may be supported by one or more Volunteer Coordinators. The primary responsibilities and duties fall into the following categories.

Strategy Setting

The Volunteer Manager ensures that our affiliate become one of the best places to volunteer in Lake County by having and executing a solid plan for finding and engaging volunteers. Accountabilities include:

·       Develop and implement a volunteer strategy for HFHLC.

·       Implement volunteer conversion to donor and donor enhancement programs in partnership with our Development Manager.

·       Develop and implement “volunteer experience plans” for all volunteer segments (e.g. Construction, ReStore, Family Services, etc.).

·       Work closely with the ReStore digital specialist on social media strategies impacting volunteer recruitment and retention.

·       Research, explore and introduce best practices across affiliate functions (e.g. Construction, ReStore) that will drive the utilization, professionalism and impact of the affiliate’s volunteer use and experiences. Work across internal teams (affiliate functions) to solicit needs, ideas, on-the-ground experiences and buy-in.

·       Train staff members and supervisory volunteers in progressive volunteer management philosophy and tactics.

·       Evaluate, monitor and reinforce plans and design/conduct training for continuous improvements.

Relationship Management

The Volunteer Manager has to have a strong partnership with the Development Manager, Procurement Manager, and Executive Director to form deep and lasting relationships with key sponsors and donors. Accountabilities include:

·       Develop and implement a strategy for actively soliciting, engaging, and retaining new and existing volunteers, enhancing and growing those relationships over time.

·       Prospect, cultivate, and nurture relationships with sponsors (corporate, church, community, etc.) that result in a steady and predictable pipeline of volunteers. Partnership with the Development Manager and Procurement Manager is required.

·       Act as liaison to organizations who are providing volunteers, acting on and providing feedback as needed.

·       Respond to all individual volunteer inquiries.

Program Management

The Volunteer Manager is accountable for the successful implementation, execution and creative growth of the affiliate’s volunteer programs. Accountabilities include:

·       Meet with construction and ReStore staff regularly to understand the need for volunteers and schedule them in alignment with the construction team calendar.

·       Prepare job descriptions for volunteer positions.

·       Recruit, train, and schedule site hosts, crew leaders and other volunteer leaders as needed.

·       Recruit sponsorship and volunteers to support HFHLC’s Family Services Education Program.

·       Define and implement process and procedures that ensure volunteer safety, orientation, expectation setting and feedback.

·       Maintain a volunteer database (Galaxy or Salesforce) and keep records of volunteer activities, which include the numbers of teams, volunteers, number of hours worked contact information, etc. 

·       Monitor volunteer satisfaction.

·       Develop and implement formal and informal volunteer appreciation programs.

·       As HFHLC’s host site manager, manage the annual AmeriCorps staff. 

·       Contribute volunteer related articles for affiliate marketing materials.

Volunteer Coordination (Recruitment and Outreach)

The Volunteer Manager proactively ensures that all affiliate volunteer programs and events are appropriately staffed and supported. Accountabilities include:

·       Develop outreach and engagement strategies for fulfilling volunteer staffing needs in all areas of the affiliate.

·       Coordinate the scheduling of volunteer groups and skilled volunteers to meet the needs of Construction, ReStore and other affiliate areas as identified.

·       Perform onsite volunteer orientation and follow-up to ensure and enhance the volunteer experience (ReStore and construction sites).

·       Interview and place volunteers for specific needs such as committee membership, office support and special events.

·       Ensure that volunteer liability waivers are signed and filed.

·       Manage Community Service volunteers assigned by local jurisdictions.

·       Coordinate activities for specialized groups of volunteers when needed.

Special Event Coordination

At present, our special events are small and yet important in nature: groundbreaking ceremonies and dedications for new homes. The Volunteer Manager partners with Family Services and Marketing/PR to design and orchestrate affiliate these events as needed. The future could include other types of fundraising and celebratory events. Accountabilities include:

·       Plan and coordinate groundbreaking and home dedication ceremonies.

·       Organize events and coordinate volunteers for any special event (future need).

·       Oversee food, staging and related logistics for builds and other events (future need).

Basic Requirements

This individual is often the first point of contact with HFHLC for volunteers and thus must be enthusiastic about the work and organization; team-focused; display excellent customer service skills; and possess tact, diplomacy, and flexibility.

The following are considered important to any candidate’s ability to perform the Volunteer Program Manager role:

·       Passionate about the mission of Habitat for Humanity

·       Minimum of 2 years of professional experience working with volunteers, donors and/or community outreach activities

·       Minimum of 2 years of project/relationship management experience in not-for-profit, social service, or related field

·       Fundamental business and relationship management skills

·       Ability to think strategically and programmatically

·       Prior experience in managing teams of people and schedules

·       Ability to communicate effectively, both verbally and in writing

·       Strong organizational and detail orientation skills

·       Self-motivated able to work independently 

·       Good team-level supervisory skills 

·       Ability to multi-task and move seamlessly from one priority to another

·       Demonstrated ability to organize, plan, implement and delegate activities appropriate to organizational goals

·       Proven track record of teamwork and collaboration across partnering organizations and diverse teams, including a faith component; ability to connect with people from a variety of backgrounds

·       Experience with fundraising principles and support

·       Strong computer skills in common business software (ex: Microsoft suite) and ability to learn organization-specific software (ex: Galaxy Volunteer System)

·       Experience using social media platforms to support business objectives

·       Associate degree or equivalent business experience

·       Ability to work some weekends and evenings as needed

Preferred Attributes

The following attributes and experience are a “plus” but not mandatory. Most can be learned on the job or are “value added” in nature.

·       Bi-lingual capabilities (Spanish/English)

·       Background in designing and executing adult learning-oriented trainings

·       Experience with Galaxy Volunteer System and Raiser’s Edge

Successful Habitat team members share the following characteristics:

·       Trust: You invest in your fellow team members and you do what you say you will do. You thrive on constructive feedback and have a high level of integrity.

·       Commitment: You have a “go above and beyond” attitude; nobody here works just for a paycheck.

·       Engagement: You embrace bringing people to the Habitat mission.

·       Innovation: You are a creative problem solver who works across teams.

·       Curiosity: You express curiosity and reserve judgment.

·       Achievement: You love results. You will help HFHLC grow to be a leading organization.

Working Conditions 

Our office is located in a multi-floor building with access to the second floor by stairs only. Local travel throughout the community using your personal vehicle (mileage reimbursement is provided) is required.

Much of the work is performed at a desk, with extensive computer-based periods of time. Some work will be performed at our build sites and our retail ReStore location(s). Minimal lifting of up to 25 lbs. is sometimes required.

For more information about Habitat for Humanity Lake County, please visit our website at

To apply for this position, please send a letter of introduction, salary history, salary and benefits requirements and a current resume to


Habitat for Humanity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, marital status, national origin, or disability.

The Volunteer Manager is responsible defining, implementing, leading and managing a volunteer program that supports all aspects of our affiliate: administrative operations, house construction, family services support and ReStore…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    2-Year Degree Required


$37,000 - $44,000


403B, paid time off, CAFE125, paid holidays

403B, paid time off, CAFE125, paid holidays

Level of Language Proficiency

Spanish/English a plus

Spanish/English a plus


315 North Martin Luther King Junior Avenue, Waukegan, IL 60085

How to Apply

To apply for this position, please send a letter of introduction, salary history, salary and benefits requirements and a current resume to

To apply for this position, please send a letter of introduction, salary history, salary and benefits requirements and a current resume to

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