Generation Baltimore Workforce Readiness Instructor/Mentor

Job Type

Full Time




United States



Generation is a global youth employment program that helps provide young adults with the opportunity to launch successful careers and change their life trajectories. Generation is the first program of the McKinsey Social Initiative, a nonprofit founded by McKinsey & Company. Generation US has already launched healthcare, customer service, construction, and IT programs in Pittsburgh, Wilmington, San Jose, San Francisco, Atlanta, Las Vegas, Houston, Jacksonville and Miami.


In September 2018, Generation is launching a pilot program to help our employer partner, Caesars Entertainment’s Horseshoe property, recruit for and train new Table Game Dealers. The program is expected to train  four-five 25+ person cohorts over 6-8 months in the Baltimore area. After a successful pilot, we hope to expand our partnership.

We are seeking a Workforce Readiness Instructor/Mentor to drive results in five major areas: direct instruction of behavioral skills and mindsets, academic counseling, career counseling, alumni support, and social support. Additionally, the Instructor/Mentor will be responsible for monitoring and tracking progress across all areas. The Instructor/Mentor will report to the Generation Baltimore Partnership Manager.

This is a full-time temporary employee with 6 months of guaranteed funding and possibility for extension.



Direct Instruction

  • Deliver all behavioral, mindset, and employment essential lessons
  • Understand individual participant learning needs (and provide individualized education plans, when applicable) to accommodate various types of learning styles
  • Administer, grade, and provide feedback on weekly assessments and daily exit tickets
  • Support Generation’s data-driven model by tracking and inputting (in data tool) participant attendance and performance in class and on assessments
  • Utilize Generation’s technology platforms (e.g., data tool, GenApp, recruiting tool) as appropriate for program management and instruction


Academic Counseling

  • Facilitate weekly 1:1 academically-focused coaching conversations with each participant to set program goals, track performance, and provide positive, constructive, and goal-aligned feedback
  • Identify at-risk participants and create individual education plans to help them succeed.
  • Monitor all participants’ academic goal progress


Career Counseling

  • Co-construct individualized “First Two Weeks Plan” for each participant to ensure long-term success on the job
  • Monitor all participants’ career prospects, interviews, and other career information


Alumni Support

  • Ensure bi-monthly touch points with participants for minimum 180 days after Graduation to ensure retention, and strong performance on the job
  • Visit graduates on-the-job, as needed, to coach and support towards retention and strong performance
  • Address life issues that "get in the way" during the program and in the first 3-6 months of employment
  • Consistently track interactions and update participant tracker


Social Support

  • Build relationships with participants, develop an understanding of their personal strengths and challenges, and foster a supportive classroom environment
  • Work with Generation staff to identify and address any issues that could prevent participants from completing the program
  • Support Partnership Manager with the delivery of material supports and wrap-around services (e.g. bus passes, stipends, etc.)



You have outstanding interpersonal skills and are energized to coach our participants to achieve professional and personal success. You have an exceptional ability to tailor content to different learners. You enjoy delivering sessions with energy and enthusiasm to generate excitement about learning new behavioral skills and mindsets. You have a collaborative and positive spirit to work closely with participants from diverse backgrounds. You are proactive in evaluating daily interactions with participants and creating long-lasting interventions to ensure their success. Most importantly, you have a proven ability to tailor your communication in an honest, open, transparent, yet nurturing way.   

Specific requirements include, but are not limited to:

  • Experience teaching, coaching and/or working closely with young adults and/or has extensive knowledge of current trends and issues in adult education
  • Professional demeanor, excellent organizational and communication skills, and attention to detail
  • Ability to collect and analyze participant data that will influence participant interactions
  • Self-reflective and open to frequent feedback from participants and program team
  • Positive, solutions-oriented attitude, drive for excellence, and ability to be a team player
  • Entrepreneurial spirit, embracing the opportunity for creativity and hard work inherent in a start-up


Generation is an equal opportunity employer and actively encourages applications from people of all backgrounds.

“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”

Professional Level


Minimum Education Required

No requirement