Operations Manager

People Animals Love (PAL) is a 501(c)(3) nonprofit organization that leverages the human-animal bond to foster positive and safe human-animal interactions that enrich the lives of all participants and strengthen networks of compassion and care.  PAL volunteers bring friendly, gentle dogs (a/k/a "therapy dogs") to visit with people in hospitals, long-term care facilities, retirement homes, hospice, mental and behavioral health facilities, correctional facilities, homeless shelters, libraries, schools, universities, and federal offices in the Washington D.C. metropolitan area.  PAL dog-and-handler teams make both in-person and on-screen visits. 

PAL invites applications for an Operations Manager to manage day-to-day operations and champion the mission of PAL. This hire will be an integral part of our team and will: staff the (virtual) front desk several hours per day -- monitoring, sending and receiving dozens of texts, emails, and calls daily, while communicating in an unfailingly positive way with volunteers (current and prospective), other team members, community partners (current and prospective), clients, supporters, and others; assist with visit logistics for both in-person and on-screen visits; maintain and update a large database; use multiple software applications to gather and evaluate data; produce an online newsletter; assist with volunteer recruitment, evaluation, training, support, and appreciation; help to plan and coordinate social media, community outreach, fundraising projects, and special events; and generally support and assist the executive director and other team members with administrative tasks, process improvements, and program delivery.

The position is 25 hours/week, with the potential to become full-time.

PAL is committed to advancing equity and cultivating an environment where diverse perspectives and backgrounds are embraced. To that end, we welcome a diverse pool of applicants.