About Resolve Foundation
Resolve is a Hong Kong-based, non-subsidized section 88-NGO founded with one question in mind: in an age of increasing polarization and intolerance, how can we build more inclusive and accepting societies? We believe the answer rests with communities themselves, harnessing their own power to bring about positive social change.
A small and new nonprofit, we provide a dynamic platform to empower future community leaders, particularly from traditionally marginalized and underrepresented groups, with the skills, network and resources for them to know, understand, and act upon their rights for the benefit of the communities they represent and foster a more inclusive Hong Kong.
Our mission: We exist to inspire, empower and connect emerging leaders to bring about inclusive social change. Our vision: We believe in a Hong Kong where everyone is heard and can take everyday action for their community. Our values: Rights, Equality, Solidarity, Organization, Leadership, Voice and Empowerment. Our work includes a signature social justice fellowship, a thriving alumni network and innovative opportunity fund for fellows and public engagement work on diversity, equity and inclusion.
In our first three years, Resolve ran iterations of our Fellowship on Racial Equality and Inclusion (2018), Ending Gender-Based Violence Together (2019) and Disability and Empowerment (2020). 52 fellows completed our program and 80% reported that they would not have accomplished what they had without Resolve’s support. Resolve and its fellows had a combined online and offline reach of 2 million and garnered over 300 partnerships and collaborations. Learn more at www.resolvehk.org.
Purpose of the role and responsibilities
The opening of this role comes at a time where Resolve is embarking on its Second Strategic Plan (2021-2025) with ambition to adapt our Fellowship themes to pressing social issues in the post-COVID world and what makes for a dignified life. This is an exciting opportunity to work in an upstart NGO, a close-knit team and in a senior position where you can make a direct impact to the success and sustainability of Resolve.
In this role, you will oversee and steer the direction of our programs, thinking not just about how to improve them as they are designed today, but also ideating how they might be adapted, or new ones incubated, for the future so as to meet our stakeholders’ needs. As a member of the senior management team, you will be expected to work across different functions, such as supporting colleagues in marketing & fundraising and finance and administration and general organizational growth and external relations.
The ideal candidate
Above all, you are a people person, believing in the potential in others, often before they can see it in themselves, and showing a tactful and creative ability to bring different people together to make impactful things happen. You have proven experience under your belt managing people and programs in an NGO setting, and feel comfortable navigating uncertainty with resilience and a positive outlook.
You have a go-getter attitude, initiative and self-direction. You possess an artful combination of big-picture, strategic thinking and attention to detail to really lift projects off the ground and see them from inception to fruition. You come with a proven track record of developing catalytic partnerships. You are looking to work on something that allows you to leave a legacy towards social justice and inclusion.
Program Management (core responsibilities)
- To lead on and be responsible for overseeing all aspects of the Resolve Social Justice Fellowship program, including the planning and research, recruitment, curation, execution and evaluation, and devising strategies to further build up the mentoring component of the fellowship.
- To lead on and be responsible for overseeing all aspects of the Alumni Program, and envision creative ways to harness the potential for partnership among the larger Resolve community, including advisors, mentors, guest speakers and Resolvers.
- To grow and expand the Opportunity Fund for alumni, ensuring that projects from application to award and implementation fit within Resolve’s overall strategy and mandate, and devising ways to make the fund more participatory over time.
- To oversee core aspects of the delivery of Resolve’s 2021 Every Action Matters public engagement project, including an equality toolkit and workshops, in collaboration with our community of fellows and partners.
- To ensure the rolling out of the programmatic activities are carried out in a transparent, efficient, ethical, equitable and accountable manner horizontally and vertically in the organization.
- To motivate and foster a collaborative and positive environment for Resolve’s group of fellows and alumni, supporting them to achieve their own goals within the scope of Resolve’s vision, mission, priorities and capacities.
- Working closely with our impact assessment consultants, to regularly review and strengthen our impact assessment framework and tools and ensure timely and effective evaluation for organizational learning and reporting, making key recommendations based on analysis.
- To engage and support in strategic planning and take a leading role in setting programmatic goals, targets and budgets in work-plans to grow and scale the programs offline and online.
- To identify and evaluate opportunities as well as risks associated with the program activities and take appropriate action exercising good judgment and integrity.
- To keep abreast of and critically reflect on global developments and trends that may be of relevance to Resolve’s programmatic growth.
- To broker relationships and communicate with the Resolve community and other stakeholders to gain support for the program and to solicit input to improve the program.
- To conduct research on best practice and thought leadership to build up Resolve’s knowledge and expertise and incorporate these learnings to innovate Resolve’s programs.
- In consultation with the CEO, to recruit, interview and select well-qualified program staff, volunteers and interns to support the programs work.
- To supervise and develop program staff, volunteers and interns by providing them with direction, input and feedback in line with the organization’s HR policies and practices.
- In collaboration with the Senior Finance and Administration Officer, to develop programmatic budgets, ensure that the program is operating within the approved budget, to monitor budgeted program expenditures and ensure that all financial records and supporting documentation for the program are up to date.
Senior management team (support responsibilities)
- To be an active contributor to discussions about strategic planning around future programs, activities or events, suggesting creative ideas and new areas for exploration.
- To form a part of the senior management team of Resolve and to liaise with other managers to foster integration and communication across the team.
- To support in cultivating funders, writing grant applications, communicating with donors as outlined in funding agreements and to report on the program to donors.
- To support the Resolve team in our project management tools, data management, information security and data privacy strengthening.
- To be an ambassador and representative for Resolve, attending meetings and events proactively securing opportunities for collaboration with third parties and platforms and speaking to different audiences and media about Resolve’s work.
Qualifications and skills
- A Masters degree in a related field, such as human rights, government and politics, international development, public policy, social work or other equivalent discipline.
- A minimum of 5 years experience in human rights, social justice and inclusion, awareness of how those issues play out in Hong Kong, and demonstrated track record of NGO program incubation and grassroots community empowerment and capacity-building.
- Superior project management skills and demonstrable track record to prove ability to oversee and supervise projects at all stages in the project management cycle.
- Experience in pitching to funders, assisting with grant applications and proposal writing, donor relations and reporting. Experience in participatory grantmaking a plus.
- Previous experience managing small teams and supervising staff members as well as volunteers
- Exceptional oral and written communication and presentation skills, including with people from diverse cultural and ethnic backgrounds.
- Fluency in English (bilingual Chinese ability is preferred but not required).
- Exceptional digital fluency, including Microsoft Office and Google-based platforms and understanding of data privacy and security. Experience running online events is a plus.
- Familiarity with impact assessment and experience working with monitoring and evaluation frameworks and tools.
- Understanding of community-building, particularly in fellowship or alumni settings, is a bonus, but not a requirement.
- Strong interest in participatory processes and human rights-based approach.
- Positive thinker with emotional and cultural intelligence and good communication.
- Passion and enthusiasm for Resolve’s mission.
- Exercises discretion and able to maintain confidentiality.
- Honest, strong work ethic, able to take ownership and accountability.
- Creative mindset and innovative, embracing of new challenges.
- Entrepreneurial spirit, energy, enthusiasm and drive.
- Commitment to diversity, and warmth and respect for others.
- Resilient, support-seeking and able to navigate uncertainty.
- Can critically reflect and problem solve.
Sheung Wan, Hong Kong
Salary & Benefits
HKD32,000 to HKD36,000 a month, depending on the level of experience and competencies. Several benefits including some options for flexible working, health and dental insurance, opportunities for training and development and above-market levels of annual leave.
Full-time position on indefinite contract. Immediate availability preferred. Shortlisted candidates will be contacted on a rolling basis.
How to apply
Interested candidates should send their CV and cover letter with the subject line “Program Director - Resolve” by April 25, 2021 to the email firstname.lastname@example.org.