Residents Services Specialist

Job Type

Full Time


Details: Salary competitive. Vacation and holidays as well as health benefits



Start Date


Application Deadline



18 Shepard Street
Suite 100
United States


The Resident Services Specialist supports the Resident Services Manager to execute the Center programming, including but not limited to program coordination, resident recruitment, and renting of the community space. The Specialist provides support related to the planning and execution of events, maintenance of resident demographic data, resident intake and referrals, and the development and distribution of relevant program literature.


The Resident Services Specialist reports directly to the Resident Services Manager.




All Bright Community Center:

·        Coordinate the schedule of programs at the Center

·        Coordinate use and/or rental of the community space

·        Provide onsite support for community partners

·        Open and/or close the Center as necessary

·        Design promotional materials for Resident Services programs and events


Resident Services/Financial Coaching:

·        Recruit residents to participate in programs, events and meetings

·        Utilize Salesforce to maintain up-to-date records related to relevant program documentation, such as attendance sheets, program waivers

·        Compile and submit a monthly newsletter both in print and via email to include resources, useful articles and relevant financial topics

·        Manage data both demographic and programmatic in Salesforce

·        Work with the Volunteer Coaching program to provide increased support and resources for residents

·        Provide case management support for residents including financial coaching


Required Qualifications

·        Bachelor’s degree or equivalent professional experience

·        At least one year of experience providing resident services or with case management

·        Proficiency in Microsoft Office Suite

·        Good interpersonal and communication skills

·        Ability to work independently and as a part of a team

·        Demonstrated ability to work with low and moderate-income individuals and families and racially and culturally diverse communities.


Desired Qualifications

·        Proficiency in Spanish and English both written and oral

·        Social media and marketing skills

·        Residents of Allston/Brighton are preferred


All Allston Brighton CDC staff share administrative responsibility for the organization, assume new and emerging responsibilities as the organization evolves, and engage in learning opportunities to share new information and knowledge that can help inform the future of the organization.



 Salary and Benefits: Salary is competitive and commensurate with experience. Benefits include health insurance, life/short-term disability/long-term disability insurance, three weeks’ vacation, holidays, sick leave, flexible spending account, and 401(k) plan.

Level of Language Proficiency

·        Proficiency in Spanish and English both written and oral

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

To apply: Please submit a cover letter and resume to John Woods, Executive Director at