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Client Services Manager

Posted by
Huckleberry Youth Programs
|
San Francisco, CA
New
|
Published 28 days ago

AGENCY OVERVIEW:

Huckleberry Youth Programs (HYP) is a critical provider of essential safety net services for youth and their families in San Francisco and Marin County. For over 50 years, HYP has developed and maintained prevention and intervention programs that promote the health and well-being of underserved youth. We offer excellent employee benefits, including full medical/dental coverage and generous vacation time. For more information about our programs please visit our website at www.huckleberryyouth.org.

The Huckleberry Youth Health Center (HYHC) is located at 555 Cole St. in the Upper Haight neighborhood of San Francisco. HYHC is a collaborative effort involving HYP and San Francisco Department of Public Health’s Community Health Programs for Youth (CHPY). HYP’s services and programs at the Center include health education, case management, therapy, and behavioral health groups. CHPY staff provide primary and reproductive health care in addition to therapy.

JOB OVERVIEW:

The Client Services Manager is a member of the Client Services team at the Huckleberry Youth Health Center. This position oversees the overall day to day operations of the Client Services team.

ESSENTIAL FUNCTIONS: 

  1. Manage the day to day operations of the Client Services team. The Client Services Team provides the following services: case management, therapy, screenings to determine service and mental health needs in coordination with the medical team, checking-in clients for their appointments, answering the phone, logging client visits, outreach, groups, and engaging with clients in the waiting area.
  2. Supervise the Client Services team. Team members include: case managers, embedded therapist and the Youth Engagement Specialist. Supervision includes providing individual supervision sessions to each team member weekly, facilitating weekly team meetings, ongoing training/ coaching and professional development plan and activities for each team member.
  3. Recruit and hire members of the Client Services Team in conjunction with the Director of Health Services and Director of Human Resources. Conduct initial onboarding training with new hires.
  4. Ensure all required documentation is completed by the Client Services team. Ensure monthly log is up to date and assign new clients as needed to case managers.
  5. Review data regularly to monitor progress towards goals. In conjunction with the Director of Health Services, perform program evaluation activities. 
  6. Complete required reports for agency and funders as directed.
  7. Assist in the development of proposals for renewed or new funding in collaboration with the Director of Health Services, Director of Health and Safety, and Director of Development.
  8. Promote HYHC’s services through outreach to youth, community agencies, City departments, and schools. Look to develop new partnerships for service delivery. Represent agency and team in community convenings as directed by the Director of Health Services.
  9. Ensure adequate staff coverage for HYHC, including front desk coverage. Cover front desk duties as needed.
  10. Facilitate in conjunction with the Client Services team, the Frontline Workers meeting, a community convening to share resources and training.
  11. Maintain a team manual with policies and procedures, update as needed.
  12. Coordinate purchasing and expenses with the Director of Health Services. Provide required financial documents.
  13.  Ensure effective cross collaboration with staff of other teams at the Huckleberry Youth Health Center site.
  14. Participate in weekly supervision with the Director of Health Services. Participate in site meetings and agency meetings: XMT, San Francisco Management, and All Hands, and other meetings as directed by the Director of Health Services.
  15. Other duties as assigned by the Director of Health Services.


COMPETENCIES:

  1. Ability to work with youth that are underserved, marginalized, with complicated trauma histories using a client centered approach.
  2. Ability to manage direct service staff, particularly those that are in the beginning stages of their career.
  3. Approach staff supervision from a strengths based perspective, taking into consideration individuals needs, abilities and challenges.
  4. Ability to effectively collaborate with internal and external partners. 
  5. Familiarity and ability to apply harm reduction strategies.
  6. Ability to perform tasks and responsibilities in a thorough and timely manner in compliance with agency policy and standards and this job description. 


WORK ENVIRONMENT:

This position operates out of the Huckleberry Youth Health Center (HYHC). This role includes driving and the use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. HYHC is located in San Francisco and is accessible by public transportation. The position requires in person work daily.


PHYSICAL DEMANDS:

The employee must be able to lift and/or carry up to 10 pounds unassisted on an occasional basis. While performing the duties of this job, the employee is regularly required to talk, hear and sit. The employee is occasionally required to stand, walk and use hands to find, handle, or feel objects, tools or controls. The employee is occasionally required to drive a vehicle.


REQUIRED EDUCATION AND EXPERIENCE: 

  1. Bachelor’s degree in Social Work or similar degree
  2. Minimum two (2) years experience providing case management with youth from diverse backgrounds 
  3. Minimum two (2) years managing staff or interns, particularly those at the beginning of their careers

PREFERRED EDUCATION AND EXPERIENCE:

  1. Master’s in Social Work
  2. Bi-lingual capability (Spanish/Cantonese) preferred.
  3. Previous experience working in an adolescent clinic or other health setting
  4. Familiarity with San Francisco services and resources for youth


ADDITIONAL ELIGIBILITY REQUIREMENTS:

1. Recent TB clearance

2. Valid CA driver’s license & clear DMV record

3. Have or will complete first aid/CPR training

4. Fully vaccinated for COVID 19


SECURITY CLEARANCE:

Must pass a DOJ/FBI background check. Due to our requirements with licensing, candidates with backgrounds including items on this non-exemptible crimes list will not be eligible for exemption at this time. 

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


EQUAL OPPORTUNITY EMPLOYMENT:

Huckleberry Youth Programs is an equal opportunity employer, committed to providing equal opportunity to its employees and applicants for employment without discrimination on the basis of race; color; ethnic background; religion; gender; gender identity or expression; sexual orientation; national origin; ancestry; age; marital status; pregnancy, childbirth, or other related medical condition; disability, including HIV- related conditions; or status as a covered veteran. This policy applies to every aspect of employment, including but not limited to: hiring, advancement, transfer, demotion, layoff, termination, compensation, benefits, training and working conditions.


FAIR CHANCE:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

AGENCY OVERVIEW:

Huckleberry Youth Programs (HYP) is a critical provider of essential safety net services for youth and their families in San Francisco and Marin County. For over 50 years, HYP has developed and maintained prevention and…

Details at a Glance

  • Time Commitment
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    Full Time Schedule
  • Education
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    4-Year Degree Required
Salary
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USD $70,000 - USD $75,000
/ year

Benefits

Huckleberry Youth Programs offers a benefits package to all team members who work 50% FTE or more that includes:

  • 100% contribution toward medical, dental, vision, acupuncture & chiropractic for employees and 50% coverage for eligible dependents
  • 16 Vacation days in the first year of employment - accruals begin day 1
  • 12 Personal Necessity Days
  • 11 Paid Holidays
  • Life/AD&D and long-term disability insurance
  • Access to our Employee Assistance Programs
  • Flexible spending for medical, dependent care and commute
  • 403(b) retirement plan (non-match)
  • Qualified Employer for Public Service Student Loan Forgiveness Program
  • Position may meet qualifications for Perkins Student Loan cancellation
  • Union staff are eligible for wellness and education reimbursements

Huckleberry Youth Programs offers a benefits package to all team members who work 50% FTE or more that includes:

  • 100% contribution toward medical, dental, vision, acupuncture &…

Location

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On-site
555 Cole St, San Francisco, CA 94117, USA

How to Apply

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