We are seeking a Clinician to join our team on the Massachusetts Substance Use Helpline (MA Helpline), the Illinois Helpline for Opioids and Other Substances (IL Helpline), and the Vermont Helplink (VT Helplink). This is an exciting opportunity to share addiction expertise while gaining a deeper understanding of substance use and related systems in three states, through consumer interaction and staff supervision.
The Helpline contact center is the hub for both the Illinois Helpline for Opioids and Other Substances and the Massachusetts Substance Use Helpline, and the Vermont Helplink. Screening and Information Specialists (SIS) comprise most of the contact center team and respond to incoming inquiries from people in each state by phone, chat, and text. Two Clinicians supervise SIS and provide additional clinical and project implementation support. Additional Helpline team members deliver and support program operations, marketing and communication, web management, and data analysis, and management. The larger team is overseen by the Director, Substance Use Services.
The Clinician will be a part of the Clinical Team and is responsible for providing availability to respond to requests from SIS regarding complex, difficult, or emergency calls to the Helplines. The Clinician will also provide coverage to respond to Helpline calls, chat inquiries, and text messages as needed. Each Clinician will act as shift supervisor for SIS while they are working. This includes monitoring SIS calls, consulting with SIS and intervening during difficult calls, and addressing any urgent issues. The Clinician will provide on-going training to SIS through periodic in-service trainings on relevant topics. The Clinical Team will also be responsible for initiating contact with Helpline users who qualify for and agree to participate in follow-up services. The Clinician will directly supervise up to five SIS team members. This includes bi-weekly supervision, processing timesheets, and fostering professional development. This is a full-time position.
Duties and Responsibilities:
New Business Development
We are seeking a Clinician to join our team on the Massachusetts Substance Use Helpline (MA Helpline), the Illinois Helpline for Opioids and Other Substances (IL Helpline), and the Vermont Helplink (VT Helplink). This is an…
HRiA offers exceptional employee benefits that include a 35-hour work week; employer funded health, dental and life insurance; a retirement plan that includes an employer-funded tax-deferred annuity; generous vacation and sick time; and flexible work schedules.
HRiA offers exceptional employee benefits that include a 35-hour work week; employer funded health, dental and life insurance; a retirement plan that includes an…
Training in addiction, screening, treatment services, and resources is provided. Hours for this position are Monday-Friday 9am-5pm, but may be flexible, and the position will include weekend or overnight on-call duties. The MA Helpline and VT Helplink are open Monday through Friday 8:00 am to 10:00 pm and weekends and holidays 8:00 am to 6:00 pm. The IL Helpline is open 24 hours/day, 7 days/week.
This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.
HRiA encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Equity and inclusion are core values of our organization. Our hiring and business practices appreciate the strengths offered through varied backgrounds. As public health practitioners with a social justice focus, we are committed to better understanding and learning from the institutional structures that create disparities among us and our work. We are actively seeking to build a diverse and experienced staff.
To apply, submit your resume, cover letter, and salary requirements online.
HRiA encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations…