Care Coordinator Outreach and Enrollment Specialist

Job Type

Full Time


Details: This is a full-time position with an hourly rate of $19.23, plus an excellent benefits package.




New York
United States



Community Access, Inc. (CA), founded in 1974, is a progressive not-for-profit organization that expands opportunities for people living with mental health concerns to recover from trauma and discrimination through affordable housing, training, advocacy and healing-focused services. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 20 locations and include over 1000 units of supportive housing in three boroughs, the Howie The Harp Advocacy Center, ThriveAtWork, Blueprint Supported Education, East Village Access—a PROS program, and a peer-driven Crisis Respite Center.

We are currently seeking qualified candidates for the position of


 to work in our housing program, with

locations in Manhattan, Brooklyn and Bronx.

This is a full-time position with an hourly rate of $19.23, plus an excellent benefits package.

Position Overview

The Care Coordinator Outreach and Enrollment Specialist has responsibility for all outreach and enrollment activities for agency care management services. The position entails outreach and engagement of prospective clients of health home services, and enrollment of all interested participants into the agency’s care management program, as well as direct care coordination services to assigned program participants as needed. The program’s care coordination services include: health promotion activities, developing and implementing person centered care plans, coordinating services and treatment between multiple treatment providers, hospital discharge planning, individual support and advocacy, and referral to community and social support services. Program systems are designed to support services that are person-centered, trauma-informed, and assist individuals in their recovery and achievement of optimal health outcomes.



Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access. Bachelor’s Degree with 4 years related experience preferred. Must be fingerprinted and cleared by the New York State Justice Center. Commitment to recovery oriented practice. Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving. Responsive to change: opens to new ideas; adapts to changing needs, transitions and situations; willingness to modify pursue different approaches to achieve positive outcomes. Experience in collaborative interdisciplinary planning processes. Knowledge of mental health, serious medical conditions, HIV/AIDS, substance use and homelessness. Knowledge of Medicaid, Social Security and other entitlements, preferred. Demonstrated competence in written, verbal and computational skills to present and document records in accordance with program standards. Ability to utilize various computer programs, specifically Microsoft Word and Excel. Experience working with electronic health records. Be creative and flexible. Show initiative and be responsible for follow through. Willingness to work in the field and travel by public transportation. Ability to maintain confidential information, as related to position. Ability to work independently and as part of a team. Bilingual Spanish-speaking, preferred. Ability to walk up several flights of stairs.

Bilingual candidates are encouraged to apply.

Interested candidates should apply on

Community Access is an Equal Opportunity Employer. M/F/D/V.

Women, People of Color and Members of the LGBT community are strongly encouraged to apply.

CA is committed to the hiring of at least 51% consumer staff, in all of its departments and programs, and at all levels of management.

Professional Level


Minimum Education Required

High School

How To Apply