160 Fifth Avenue
Reporting to the AV Team Lead, the AV Technician's role is to operate, support and maintain in-house audio-visual equipment in auditoriums, conference rooms and offices.The AV Tech will troubleshoot problems, identify and conduct staff training as needed and provide real-time assistance as required.In this role, the Tech will work closely with colleagues and other departments to schedule, plan and run various in-person, virtual and hybrid events.
Our team's goal is to help our scientific colleagues maximize their ability to collaborate and communicate through the effective use of technology.
- Collaborate with in-house events team and organizers to define AV needs/requirements.
- Advance preparation of presentations and testing to troubleshoot any problems.
- Operate equipment during events.
- Post event editing, management and distribution of video files.
- Monitor the department's help desk ticket system.
- Investigate reported issues and perform hands-on troubleshooting if necessary.
- Teach administrators to use AV equipment and run meetings - the ability to communicate technical concepts to a non-technical user is essential.
- Monitor email, calendar, and room-reservation software.
- Assist in developing long-term strategies for meeting future AV equipment and corporate technology needs.
- Collaborate with policy makers to establish and enforce proper AV practices and procedures.
- Maintain up-to-date knowledge of AV equipment contracts and supervise contract-based installations.
- Program and maintain digital signage.
- Capture and log footage of needed lectures.
- Provide routine maintenance and storage of microphones, cameras, projectors, lighting and sound equipment.
- Assist guests with Wi-Fi connectivity.
- A bachelor's degree or its equivalent is required, as well as 2-4 years of experience in the field or in a related area.
- Familiarity with industry standard equipment, software, concepts, practices and procedures
- Excellent communication and problem-solving skills
RELATED SKILLS & TECHNICAL REQUIREMENTS
- A naturally calm and empathetic demeanor under pressure
- Ability to concurrently solve multiple issues in real-time
- Service-oriented team player
- Willing to perform a variety of tasks with diverse participants/users
- Effective time manager
- Active learner
- Working knowledge of video conferencing systems (Poly/Polycom)
- Working knowledge of AV signal flow and troubleshooting
- Understanding of control systems (Crestron)
- Working computer knowledge (PC & Mac)
- Video editing software (Final Cut Pro)
- Proficient with Dropbox, G-Suite, MS Office suite, help desk ticketing system
- Working knowledge of video conferencing software (Zoom, BlueJeans, Hangouts)
- Proficient with PowerPoint, Keynote, Adobe
- Experience in academic settings a plus
- Must be willing to work long hours on event days and occasionally on weekends
The Simons Foundation's Diversity Commitment
Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment. The Simons Foundation actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.