Join the education team in telling the stories of Los Angeles and the people who inhabit it as Volunteer and Program Coordinator for the Los Angeles Conservancy. The Volunteer and Program Coordinator is a full-time, exempt position who reports to the Director of Education. This position serves as the primary liaison for the Conservancy’s 300-plus volunteers, including approximately 60 walking tour docents. The Volunteer and Program Coordinator plays an intrinsic role building and maintaining relationships between Conservancy staff, patrons, property owners, community members and L.A. Conservancy volunteers. As such, the Volunteer and Program Coordinator exhibits empathy, patience and respect in every interpersonal interaction, and is culturally sensitive to the needs of individuals and communities.
This position serves as the administrative lead on the Walking Tour and Student Walking Tour programs, and as the primary organizer for all volunteer-based trainings and volunteer events. In addition, the Volunteer and Program Coordinator implements quality control measures for volunteer-driven programs, models excellent customer service skills, and is comfortable giving tours and teaching. This position also contributes heavily to the creation of educational content, which entails researching and writing walking tour scripts, booklets, brochures and online resources. The Volunteer and Program Coordinator works a Tuesday through Saturday work schedule, as well as occasional evenings and weekends. During the month of June working late at night (often until midnight or later) every weekend is required.
Founded in 1978, the Los Angeles Conservancy is a nonprofit organization providing historic preservation advocacy and education throughout Greater Los Angeles. With approximately 5,000 member households, the Conservancy has the largest membership of any local historic preservation organization in the U.S. The Conservancy has a staff of seventeen and a budget of about $2 million.
Volunteer Coordination Duties
- Schedule docents and volunteers for weekly and seasonal walking tours as well as for special events via digital communication, collecting availability through emails and online forms.
- Plans and coordinates logistics of volunteers such as site visits, supplies and allocation of duties. Oversees and manages all volunteers at all Conservancy events.
- Maintaining all volunteer personal and participation information in Salesforce database.
- Responsible for managing annual docent and volunteer trainings including enrichment and professional development opportunities.
- Recruiting and building pool of volunteers that reflect the diverse inhabitants of Los Angeles County; Creating benchmarks to retain and advance volunteers.
- Updates volunteer handbook, keeping up with best practices for volunteer policies and procedures through ongoing program assessment and analysis.
- Facilitates all volunteer committees; coordinating all communication and implementation of current and future committees, attending all meetings.
- Serves as a backup tour docent and gives tours or teaches when necessary to patrons of all ages, including students.
Program and Other Duties
- Takes an administrative lead on the annual Last Remaining Seats program, such as:
- Obtaining licensing and permissions for films screened.
- Overseeing printed and digital materials created for the series.
- Working with and overseeing outside concessions and other vendors.
- Securing pre- or post-show entertainment and speakers.
- Assisting with and facilitating the needs of the Last Remaining Seats Committee.
- Manages the administrative duties of the student and adult walking tour programs from start to finish which includes scheduling the tour, collecting payments, and coordinating docents.
- Researches, creates and edits educational content, including walking tour scripts.
- Provides content for board reports and member newsletters.
- Provides staff support when needed for non-education events.
Education and Experience
- A degree in higher education or two years or more of professional work experience in a related field.
- Experience managing volunteers in a museum or nonprofit setting.
- Experience coordinating educational programs in a museum or nonprofit setting; experience working with youth a plus.
- Experience using data management systems such as Salesforce, virtual platforms (i.e., Zoom, Google Meet) and social media platforms.
- Experience conducting original research and strong writing and editing skills.
- Experience teaching, conducting tours, or speaking and presenting to the public.
- Knowledgeable about Los Angeles history, education, architecture, or historic preservation.
- Public-facing job experience; dedication to delivering quality customer service.
- Strong organizational and administrative skills with the ability to manage multiple projects and tasks without prompting.
- Excellent time management and prioritizing abilities.
- Able to give criticism and feedback in a courteous, positive manner and to exhibit a professional demeanor in all working relationships.
- Able to demonstrate good judgment and creativity, and to motivate others.
- Able to speak Spanish or other languages a plus.
- This job is a hybrid of remote and in-person work for the indefinite future. Must be available for in-person responsibilities such as weekly walking tours and special events.
- This position must be available to work a Tuesday through Saturday work week as well as occasional evenings and weekends. During the month of June working late at night (often until midnight or later) several days a week is required.
- This job entails coordinating walking tours and other events inside and outdoors in urban settings, at all times of day and throughout the year. This can require moving for extended periods (often over multiple miles) and navigating stairs.
- This job entails moving up to 30 pounds’ multiple times in a row, packing boxes, pulling carts, loading and unloading.
The Los Angeles Conservancy is committed to diversity as a core value. We welcome applications from individuals of all backgrounds, experiences, abilities and perspectives. To read more about our commitment to DEI please read the L.A. Conservancy’s Statement on Diversity, Equity, and Inclusion.