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Medical Case Manager

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Published 21 days ago

The Medical Case Manager interviews clients and families and coordinates and plans programs and activities to meet their needs. Additionally, they help support critical care coordination for the medically vulnerable. They also conduct annual assessments to support clients in their path to self-sufficiency. Arabic proficiency is required for this position.

Reports to: Director of Case Management

Role: Client Services

Related Responsibilities:

  • Complies with SCN policies and procedures.
  • Develops long term goals with clients.
  • Develops and maintains ongoing caseload in parity with fellow case managers within the level of SCN client services policies and procedures.
  • Maintains appropriate professional boundaries in keeping with client services policies and procedures.
  • Provide crisis intervention and assists families in understanding the implications and complexities of their life circumstances. 
  • Conduct and maintain intake assessments for SCN clients at the start of each FY
  • Familiarize themselves with standard concepts, practices, and procedures within the field. 
  • Develop case plans with clients with a trajectory toward self-sufficiency.
  • Maintain appropriate professional boundaries in keeping with client services policies and procedures.
  • Deliver client services in a culturally-competent and trauma-informed manner.
  • Assess whether clients will need mental health support.
  • Update case notes and data within the appropriate parameter.
  • Conduct initial CM assessment on new clients in conjunction with the intake coordinator.
  • Attend and participate in meetings with fellow staff and partner organizations at the discretion of the Director of Operations.
  • Ensure intake and all documentation follows the format set by the Director of Operations.
  • Plan and execute an activity or program for clients where applicable.
  • Inputs necessary data on a weekly basis at a minimum.
  • Ensures intake and all documentation follows the format set by the Director of Operations.
  • Makes appropriate referrals and linkages to ensure clients have needs met.
  • Attends and participates in interdisciplinary team meetings with partner organizations.
  • Attends meetings and trainings at the discretion of the Director of Operations.
  • Provides or helps in securing transportation to designated clients to doctor’s appointments & other needs, as needed and with the support of the Director of Operations.
  • Plans and executes an activity or program for clients where applicable.
  • Must attend all required trainings and meetings hosted by funders.
  • Plans and executes workshops for clients based on needs on a monthly basis.
  • Submit data and anecdotes on a quarterly basis (more often if during a peak fundraising season) to help support development narrative and strategy.

Role: Medical Case Work

Related responsibilities:

  • Assists clients with understanding their care plan, as prescribed by their physician.
  • Provide interpretation support when needed, or arrange alternative language support if unavailable.
  • Assist clients in scheduling appointments, as needed.
  • Familiarize yourself with basic medical terminology.
  • Assist clients in accessing free or affordable health care coverage.
  • Assist clients in follow up with their pharmacy, medical providers and the related financial departments.

Qualifications: 

  • Bachelor’s Degree.
  • Understanding of Middle Eastern culture.
  • Arabic speaking.
  • Strong interpersonal with the demonstrated ability to engage with the client base.
  • Commitment to social justice and basic understanding of issues affecting refugees. 
  • Knowledge of Salesforce, Google Products, Microsoft Office preferred.
  • Inputs necessary data on a weekly basis at a minimum.
  • Meets bi-weekly with the Director of Case Management to discuss team issues and ensure data integrity.

The Medical Case Manager interviews clients and families and coordinates and plans programs and activities to meet their needs. Additionally, they help support critical care coordination for the medically vulnerable. They also conduct…

Details at a Glance

  • Time Commitment
    clock icon
    Full Time Schedule
  • Start Date
    calendar icon
    September 1, 2022
  • Application Deadline
    hourglass icon
    August 31, 2022
  • Education
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    4-Year Degree Required
Salary
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Up to USD $45,000
/ year

Benefits

  • 85% of employee health insurance covered by SCN
  • IRA retirement account after 6 months of employment, 2% contribution from SCN
  • Annual professional development stipend
  • Hybrid work environment, in-office two days per week (Monday-Thursday)
  • Half-day Fridays, year-round (work from home these days)
  • Ample PTO and office holidays with encouraged time off, sabbatical leave after 5 years of employment
  • Paid parental leave policy
  • 85% of employee health insurance covered by SCN
  • IRA retirement account after 6 months of employment, 2% contribution from SCN
  • Annual professional development stipend
  • Hybrid work…

Level of Language Proficiency

Arabic Speaking

Arabic Speaking

Location

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Temporarily Remote
Work must be performed in or near Chicago, IL
Associated Location
5439 North Broadway St, Chicago, IL 60640, United States
Suite 1

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