Santa Clara County Lead Case Manager

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Published 26 days ago

Position Title: Leadership Training Program Lead NSU Case Manager

Reports To: Leadership Program Manager

Location: Santa Clara County

Status: full-time, non-exempt

About Fresh Lifelines for Youth

Fresh Lifelines for Youth (FLY) is an award-winning nonprofit working to break the cycle of juvenile violence, crime, and incarceration. In twenty years of this work, FLY has supported tens of thousands of young people impacted by the justice system. FLY is at a critical juncture in our evolution: adding to a long history of success providing impactful intervention and prevention programs for young people, we understand that the pipeline-to-prison is a series of systems, structures and practices that suppress the ability of young people of color and other marginalized young people to thrive. We’ve set an audacious goal to do something about it: by 2030, through partnering with young people, communities, and systems, FLY will contribute to the fight for equity and justice by taking concrete steps to dismantle California’s pipeline to prison, equip 30,000 juvenile-justice and at-risk youth to transform their lives, and strengthen services for marginalized youth in California and beyond. More info at:


Program Summary: 

The FLY Leadership Training Program is a ten-month program for youth who are interested and motivated to become changemakers in their communities. Youth are identified based on their needs for support particularly around education, legal advocacy, social support, and safety.

Program Components: 

Wilderness Retreat: The Leadership Training Program begins with a three-day retreat that takes youth away from their everyday experiences and into nature to bond with their leadership cohort. Through various activities, youth engage in self-exploration, build foundational knowledge to set them up for program engagement, and start to form a FLY community with other youth and staff.

Fun Events and Service Learning: Throughout the program year, youth have opportunities to get together with their cohort and do fun things like go-karting, laser tag, and white-water rafting. At these events, youth get to practice prosocial skill building with the support of peers and staff. In addition, youth work together to identify social problems they care about and design and implement service learning projects where youth learn while also giving back to their communities.

Leadership Coaching: Leadership Training Program youth receive intensive one-on-one support from a FLY Lead Case Manager who works with them to design a Leadership Development Plan focused on goals related to self-sufficiency, skill building, education, and career exploration.

Outcomes: The Leadership Program leads to decreased justice system involvement, increased educational attainment and increased social-emotional learning for youth in the program.

Position Summary

The Leadership Training Program Lead Case Manager assumes responsibility of managing a caseload of 13 clients annually, connecting them to resources in their community and attending family, probation, school, and external program meetings. Case managers work with youth 1:1 and in small groups to set goals around education, and building life skills and constructive uses of time, in order to prevent recidivism. The case manager is responsible for coordinating and executing community, outdoor and fun activities and events for clients, as well as engaging in community meetings and events that serve FLY’s youth population. 


Position Responsibilities:

30% Provide Ongoing Case/Crisis Management for 10 youth

·        Collect, maintain, and report data pertaining to participants’ demographic information, case management notes, school engagement, system involvement, assessments, client contracts, and service plans. and program participation

·        Meet with each youth on caseload for an average of 5 hours per month (this includes both group and individual contacts)

·        Provide crisis management and support to clients, as needed. Client issues often include the following: depression, education, employment, family, gangs, homelessness, incarceration, substance abuse, self-esteem, suicide and violence

·        Assist clients and families with locating and receiving outside services to address identified needs

·        Attend court hearings, outside service meetings, probation meetings, school meetings, and Individual Educational Plan (IEP) meetings, as needed and/or requested by the client

·        Help the client set and achieve goals around education, vocation, family, and health through asset development models that encourage leadership and life-skill-building

·        Provide clients with transportation to and from activities, events, and individual meetings, as needed.

·        Provide supervisor with regular updates about each client and ensure that file is ready for a supervisory review at any time

 20% Plan Activities for Clients 

·        Plan community service projects and/or team-building events for clients to carry out on a regular basis

·        Identify and collaborate with representatives from community based organizations and/or other companies to plan youth activities

·        Prepare agenda for activities and projects and integrate building of developmental assets

·        Clear clients through the Probation Department to attend activities and follow-up to inform Probation of clients’ progress in the activity

·        Assist with the planning, the strategy and overall production of the Leadership Program Service Learning project

·        Organize culminating event for program or hold annual meeting of all Youth Fellows and families to share experiences and evaluate the program 

50% Engage In Community Meetings/Events

·        Maintain office hours at the Valley Palms and San Ysidro Family Resource Centers (FRC) located in San Jose and Gilroy for a minimum of 5 hours a week (subject to COVID-19 restrictions) 

·        Identify ways to participate and engage in community events and meetings to understand the needs of the community in which the clients live

·        Attend and actively participate in regular community meetings, Multi-Service Team (MST), as needed/allowed

·        Attend the monthly San Ysidro Nueva Vida (SYNV) Community Meeting, the South County Youth Task Force (SCYTF) Meeting, and the monthly Valley Palms General Meeting (2-3 meetings per month).

·        Represent FLY at community resource fairs

·        Facilitate National Compadres Network (NCN) Curriculum 6 times a year at each site

*Other duties as needed and assigned. Availability for occasional evening and weekend work and for travel as needed.

Applicant Strengths & Experience

The ideal candidate will have a deep commitment to social, racial, and economic justice with experience in case management and a passion for collaborating with young people to improve our community.

Community Organizing & Event Coordination: Exceptional ability to engage community members and organize consistent community events.   

Relationship Building: Ability to initiate, develop and maintain trusting relationships in a short period of time with youth, parents, those representing the juvenile justice system, other key external stakeholders, and FLY volunteers and staff. Possess the passion to energetically promote FLY’s mission and Program components to attract, develop and retain youth and volunteer participation with FLY.  

Strong Motivating & Communication Skills: Exceptional listening, verbal and written communication skills with all youth and internal/external stakeholders, including: active listening with youth while guiding them to change and shift their behaviors; timely and professional follow-through with phone calls and email correspondence; and the ability to effectively present information in a clear and concise manner to management, program staff and community partners. The ability to facilitate fun and engaging activities with youth is a plus.

Resource Management: Utilizes strategic time and financial management to concentrate efforts on FLY priorities through efficient systems, processes and tools. 

Data-Driven Programming: Able to take excellent case notes and log hours/activities with youth during case management sessions and input them into ETO (Efforts to Outcomes) Database in a regular and timely fashion. Understands how data informs programmatic changes and allows FLY to track program effectiveness. 

Position Competencies

·        Communication: Uses effective written and verbal communication with staff, teams, and communities served; demonstrates empathy, self-awareness, and listening skills.

·        Cultural Responsivity: Demonstrates the values of diversity and inclusion; fosters environments that facilitate more diverse and inclusive spaces. 

·        Critical Thinking: Consistently identifies, gathers, and applies relevant information to complete work efficiently and effectively. 


This position is a full-time non-exempt role at a rate of $26.05/hourly with differential pay options based on language/advanced degree. Our Total Rewards Package also includes the following: 

·        Healthcare and/or 403(b) stipend

·        Mileage reimbursement 

·        10+ PTO days per year plus 12 holiday days; FLY also provides 3-4 additional "rejuvenation days off" twice per year in July and December (these days off are above and beyond your accrued PTO hours)

·        8 hours of civic engagement hours

·        Annual professional development goal stipend with a portion eligible toward health/wellness needs 

·        Employee Assistance Program (paid for by FLY)

·        Flexible work schedules and occasional remote work days 

At FLY we have adopted a no-negotiation policy. This policy is less about not allowing for negotiation, but more about our commitment to equity. Our commitment to equity is ensuring that the offers that we make to each member of our staff is the very best offer that we have. 

At Fresh Lifelines for Youth, we are committed to hiring top talent. As such, FLY will be implementing a temporary policy offering all new hires a one time signing bonus. All full-time hires will receive $1,500.00 which will be paid in their first paycheck. This amount will be prorated accordingly for part-time hires. This does not apply to seasonal or contract positions. Nor would it apply to internal lateral moves or promotions. This policy will be effective 9/15 through 03/31/22.

Our Commitment To Diversity, Equity, And Inclusion

At FLY, we embrace a diversity of identities, beliefs, thoughts, and experiences. We commit to creating an organizational culture of equity and inclusion to serve our youth and communities better. FLY is an Equal Opportunity Employer. We strive for an inclusive culture and a staff team that reflects diversity. Applicants for all job openings will be considered without regard to age, race, color, religion, sex/gender, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. We strongly encourage women; people of color, people who identify as part of the lesbian, gay, bisexual, transgender, and queer communities; people with experience in the juvenile justice or criminal justice systems; and people with disabilities to apply. Fresh Lifelines for Youth is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or accommodation due to a disability, please contact us at (408) 263-2630 or

COVID-19 Vaccination

At FLY, we are committed to the safety of our employees, clients, and all others who enter our workplace. While COVID-19 poses a threat to the health and well-being of all individuals, vaccinations can significantly reduce that threat and help protect our workplace as well as our community. As such, FLY would like to make clear that the COVID-19 vaccination is a condition of employment.

However, FLY does allow staff to apply for exemptions based on medical history or sincerely held religious beliefs or practices. However, this must be approved through FLY’s compliance department. If approved, employee’s will be subject to weekly COVID-19 testing and must wear masks/PPE at all times. 

Additionally, FLY will allow accommodations for unvaccinated employees to perform their essential job functions so long as it does not impose either a direct threat to the health and safety of the workplace and employees; or an undue hardship on the organization.

If either of the two conditions above are not met, and the employee cannot receive the vaccine, employment may be terminated. 

If you have additional questions, please contact us at (408) 263-2630 or email

Position Title: Leadership Training Program Lead NSU Case Manager

Reports To: Leadership Program Manager

Location: Santa Clara County

Status: full-time, non-exempt

About Fresh Lifelines for Youth

Fresh Lifelines for Youth (FLY) is an…

Details at a Glance

  • Time Commitment
    Full Time Schedule
See below


Temporarily Remote
Work must be performed in or near Milpitas, CA
Associated Location
568 Valley Way, Milpitas, CA 95035, USA

How to Apply

Please visit our website and apply under our "careers" page. You will need to include a cover letter and your resume.

Please visit our website and apply under our "careers" page. You will need to include a cover letter and your resume.

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