Clinical Coordinator - The Andrews

Job Type

Full Time




New York
New York
United States


ABOUT US: - We believe that everyone deserves a home!

Breaking Ground is a nonprofit social services organization in New York City. Our goal is to create high-quality permanent and transitional housing for the homeless.   

Since 1990, we have been providing permanent affordable housing for individuals and families who are homeless or at risk of becoming homeless. Beginning with a single building, we are now New York City’s largest provider of supportive housing. We own and/or operate 19 properties with a total of 3,530 transitional and permanent apartments in New York City and beyond. We also run the City’s around-the-clock street outreach efforts in all of Brooklyn and Queens, along with nearly one-third of Manhattan.

Our work has enabled more than 13,000 people to overcome or avoid homelessness since 1990, and we increase that number every single day. As of 2017, we have more than 1,500 units of housing in various stages of development in the Bronx, Brooklyn and Queens, and are expanding our outreach and transitional housing programs so that we can offer help to every single homeless person we meet.

              Clinical Coordinator @ our Andrews Location

The Andrews Safe Haven is seeking an individual to fill the role of a Clinical Coordinator. The Safe Haven uses a low-barrier approach to provide transitional housing to 139 chronically street homeless men who are referred from street outreach teams. The Safe Haven aims to provide a safe and supportive environment for individuals who have traditionally been considered unreachable & hardest to serve. Ultimately, the goal is to assist these individuals in securing permanent housing. 

The Clinical Coordinator is responsible for ensuring that service provision is of the highest quality and is consistent with a Housing First/Harm Reduction approach. The Clinical Coordinator generally oversees a staff of five, liaises with psychiatric services, interacts daily with multiple outreach providers, and serves as a member of the Andrews management team.

The Clinical Coordinator holds an administrative role as well as a direct care role by providing support to front-line staff as well as any client in need. The population is extremely vulnerable and commonly struggle with multiple disabilities and dual diagnoses. All interactions with clients are clinically driven with the goal of improving the clients’ wellbeing. 


•Provide clinical and task supervision to a team of full-time case managers.

•Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement within 90 days of entering the Safe Haven.

•Oversee development implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely.

•Assess and evaluate client functioning; contract for safety and intervene with all on-site crises. 

•Coordinate and facilitate strength-based case conferences.

•Delegate and motivate both staff and residents to achieve success with permanent housing.

•Coordinate delivery of care with multiple service providers, particularly outreach teams and hospitals.

•Provide direct support and guidance to front-line staff, including security and house managers when managing difficult situations and successfully de-escalating conflict.

•Foster team building relationships.

•Provide constructive feedback; maintain an open-minded approach when it comes to supporting staff by tailoring approaches to each unique character.

•Willingness to perform other related duties as assigned.


•Minimum 5 years’ experience working with chronically homeless populations

•Housing-based case management experience strongly preferred

•Previous supervisory experience

•Superb communication, negotiation, and collaboration skills; ability to work successfully with a wide range of internal and external stakeholders; must poses strong partnership building skills 

•Strong problem-solving ability and creative thinking that can identify problems as well as develops solutions to the identified problem(s)

•Needs to demonstrate success when working in a fast-paced environment as well as confidence when enforcing deadlines

•High level of maturity and ability to manage role independently 

•LMSW is necessary

•Ability to maintain positive staff morale and prevent employee burnout

•Excellent assessment skills and high proficiency in completing annual performance evaluations

•Must possess an advanced level of strength-building and moral building approach by modeling motivational interviewing within the supervisory relationship

•Extremely organized and proficient in time management

•Must be flexible with varying work hours and shifts

•Must be willing to work late to accomplish deadlines as needed

•Expertise in navigating Microsoft Office, Microsoft Outlook Calendar; utilizing the calendar to organize schedule 

•Experience working in a fast paced work in environment with ability to balance work expectations

•Expertise in administrative duties to ensure quality charting such as comprehensive psychosocial assessments, detailed progress notes, and goal-oriented service plans

•Expertise in the harm reduction model, safety contracting, motivational interviewing and de-escalation interventions

•Must be able to understand and accept each client without judgment 

•Demonstrate high level of professionalism and maturity 

•Positive attitude and integrity with the ability to accept feedback from peers and management

•Ability to navigate multiple software programs for auditing purpose


Professional Level

None specified

Minimum Education Required

No requirement