Crisis Counselor/Advocate (Second Shift)

Job Type

Full Time


Minimum: $36,450
Maximum: $48,150




West Chester
United States


Crisis Counselor/Advocate (PCCD)

Bi-Lingual (English/Spanish) a plus

Department: Counseling

Work Week: 40 hours (Mon-Thurs) 3:00 pm to 11:00 pm

(Fri) 4:00 pm to 12:00 am

Status: Nonexempt

Reports to: Chief Operating Officer (COO)

Job Summary: Provides counseling, intervention and referrals to victims of abuse and their dependent children.

Job Responsibilities:

  • Maintain strict confidentiality of all client identification and information. May disclose confidential information only with valid, informed consent from a client or party legally authorized to consent on behalf of client.
  • Provide victims with crisis counseling, follow-up counseling, group treatment/ support groups, shelter/safe house, information and referral, emergency financial assistance, assistance in filing compensation claims, special services and telephone contact/information and referral. Duties required but not limited to the following:
  1. Provides crisis counseling which includes in-person crisis intervention, emotional support, guidance, and counseling. Such counseling may occur: at the scene of a crime; immediately after a crime; at the first contact between a counselor and victim in an emergency room, at a police station, at a district attorney’s office; or during in-person contact for the duration of the crisis experience.
  2. Provides follow-up counseling which includes in-person and telephone individual emotional support, empathetic listening, and guidance for other than crisis reaction after the victimization that is designed to meet the needs of crime victims.
  3. Provides group treatment/support groups which include the coordination and provision of supportive group activities. This category includes self-help, peer, social support, drop-in groups, and community crisis intervention in a group setting designed specifically for crime victims.
  4. Provides shelter/safe house which includes offering specialized short-term and long-term housing. (Emergency Shelter & Bridge Transitional) and related victimization support services for victims and members of their families (significant others) following a victimization.
  5. Provides information and referrals which includes in-person contact with victims to identify services offered and support available by sub-grant projects and other community agencies.
  6. Provides emergency financial assistance which includes payment for taxis, food, emergency shelter, clothing, and emergency safety measures.
  7. Provides assistance in filing compensation claims which includes identifying and notifying crime victims of the availability of compensation, referring victims for further assistance to another local program (Crime Victims Center), providing assistance with application forms and procedures, obtaining necessary documentation, checking on claim status, and advocacy.
  8. Provides special services which include assistance with addressing the immediate practical problems created by the victimization. This also includes acting on behalf of the victim with other service providers, securing childcare for counseling or other appointments that pertain to the victimization and securing transportation that assist the victim with attending appointments relevant to the victimization.
  9. Provides telephone contact / Information and referrals to victims.


  • Attend a minimum of 15 hours of training annually.
  • Assist with training other individuals in the Social Service Systems.


  • Document program participant information in the database system on a daily basis.
  • Fill in the VOCA activity information daily in the data based system; required statistical forms; prepare a monthly progress and challenge report for supervisor.
  • Attends staff meetings, other required meetings and in-service trainings.
  • Participates in all agency-wide events: 45 hour advocate training; October awareness; volunteer recognition; various celebrations; fairs, etc.
  • Assist with accomplishing agency-wide annual goals and objectives.
  • Assist with keeping the facility clean and neat.
  • Work collaboratively with social service agencies, hospitals, clinics, and other community resources to assist with external coordination of services for victim/survivors.
  • Any and all duties assigned by COO and/or CEO.

Skills and Qualifications

  • Able to work under pressure and adhere to deadlines.
  • Strong commitment to the mission and goals of DVCCC, professional work goals and personal development.
  • Through knowledge and understanding of issues confronted by victims of abuse.
  • Able to work with battered victims and their children. Able to work with a diverse population and assist them with addressing life’s challenges.
  • Knowledge of civil, criminal and family court systems, and community agency support services available to victims of domestic violence.
  • Ability to speak to program participants and various audiences.
  • Ability to strategize issues related to domestic violence.
  • Ability to establish effective working relationships with staff, volunteers, and a variety of internal and external colleagues.

Physical Requirements: While performing the duties of this job, the employee is regularly required to finger, grasp, talk, feel, hear, and perform repetitive motion. Much of the work performed is sedentary in nature, yet may require exerting up to 20 pounds of force occasionally and up to 10 pounds of force frequently and/ or a negligible amount of force constantly to move objects.

Other Requirements

  • Computer proficiency in Microsoft Office Products.
  • Must have a current driver’s license to use agency’s car/van. Must be willing to travel by car to meetings and trainings.
  • Must be willing to work flexible hours to meet program needs and grantor accountability requirements.
  • Adhere to all agency policies and procedures( attendance, work hours, paperwork, etc)
  • Childcare, criminal and FBI clearances as required by the state and DVCCC.

Environment and Conditions

The incumbent’s typical place of work is an office environment and thus will not be substantially exposed to adverse environmental conditions


The information provided in this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Minimum Training and Experience

  • Bachelor’s degree in Social Services or related field
  • Three years related experience
  • Equivalent combination of education and experience.


Health and Medical Insurance


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please e-mail your resume and cover letter to Please no calls.