Senior Program Manager, Online Learning

Job Type

Full Time




800 Maine Avenue Southwest
Suite 900
District of Columbia
United States



The Senior Program Manager will oversee APA’s online learning programs (excluding journals and MOC) and the Learning Management System (LMS). This may entail collaborating with subject matter experts (psychiatrists), partner organizations or allied groups, and/or APA staff to develop courses and content (appropriate for CME, MOC/MOL) for APA’s Learning Center. The Senior Manager will develop, design, and deliver elearning projects in compliance with ACCME criteria and in agreement with American Board of Psychiatry and Neurology (ABPN) requirements for MOC. The Senior Manager will provide day-to-day management and oversight of APA’s online initiatives; will serve as an in-house expert in online education and the LMS, and liaison with outside vendors and APA’s IT Department, as needed.


  • Oversee, develop, and maintain the catalog of APA’s online CME courses
  • Partner with psychiatrists, allied organizations, and staff to develop content for courses
  • Develop and execute workflows for launching CME activities in APA’s Learning Center
  • Produce online courses in a variety of formats such as presentation capture, multi-part courses, self-assessments, performance in practice, pulsed learning exams, communities/learning collaboratives, question banks, and/or discussion boards
  • Implement instructional design best practices and techniques to engage adult learners through a consistent, yet creative aesthetic and utilization of interactive elements
  • Apply quality control standards to the design, execution, and maintenance of online courses
  • Import credit claim from Annual Meeting and IPS registration vendor into user transcripts
  • Ensure adherence to ACCME criteria for online education in conjunction with the CME Team
  • Produce regular reports of Learning Center activity and transmit relevant user data to external groups per grant, contract, and/or accreditation requirements (e.g., SAMSHA, AACME, ABPN, AAAP)
  • Distribute a monthly snapshot of completed online initiatives to key APA stakeholders
  • Troubleshoot technological issues related to the LMS and create/track debugging tickets for LMS vendor, question bank vendor, and/or APA’s IT Department
  • Educate and support APA staff utilizing the LMS for report functionality or customer account access
  • Resolve customer inquiries related to online programs/products, course fees, transcripts, etc.
  • Interacts with outside technology vendors as related to special projects to ensure adherence to timeline, budget, and project deliverables.
  • Performs other duties as assigned


  • Bachelor’s degree required; Master’s in educational technology or related discipline preferred
  • 5 years of experience in online learning management and/or instructional design
  • Experience working in and/or with associations industry preferred
  • Experience with adult educational and/or healthcare programs preferred
  • Strong project management skills; ability to set priorities, multitask, and meet deadlines on multiple, concurrent projects
  • Self-motivated, able to work independently, and shows attention to detail
  • Knowledge of how websites operate (i.e., databases, APIs, and content management systems)
  • Demonstrated experience with computer-based and/or software-as-a-service (SaaS) tools such as Salesforce, HTML, Captivate, Articulate Storyline 2, Articulate Replay, Microsoft 365, Adobe Premier, Vimeo, and/or other graphic and media design/production tools


  • Normal demands associated with an office environment.
  • Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face.
  • Some travel may be required.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

To apply, please submit your resume, cover letter, and application through the link above.