Senior Case Manager/Assistant Director, BSAP Supported Apartment Program

Job Type

Full Time




254 West 31st Street
9th Floor
New York
United States


Function:       Provides case coordination/direct service and assists the Program Director in assuring the delivery of

community rehabilitation services. Assists Program Director with the overall operations and services of       Supported Housing Program.

Location:       Bronx


·        Conducts home visits on a regular basis for assigned case load.

·        Obtains psychosocial histories and conducts functional skills assessments.

·        Establishes and maintains liaison with primary provider of psychiatric care.

·        Assures access to psychiatric, substance abuse and medical services, and entitlement benefits.

·        Monitors client medication, including adherence and side-effects.

·        Develops an individualized rehabilitation plan (Support Plan) in accordance with client needs, strengths, and goals and in consultation with the treatment team and others of the client’s choice.

·        Delivers community rehabilitation services according to individual need.

·        Documents client response to service, progress and regressions, and regularly updates the Support Plan.

·        Trains clients in safety procedures and conducts fire drills and self-preservation tests.

·        Maintains client charts and submits necessary notes and reports, including incident reports, in compliance with agency procedures.

·        Oversees maintenance of apartments, inventories furniture, and alerts program director of maintenance problems.

·        Assists clients with entitlements and arrears issues.

·        Liaises with landlords regarding apartment issues and repairs.

·        Assists in collection of rent and fees.

·        Attends in-service training as requested by supervisory personnel.

·        Provides coverage as needed for other staff on the program team.

·        Serves as “Qualified Mental Health Staff Person”.

·        Ensures delivery of program services according to agency policies and procedures.

·        Ensures compliance with applicable NYS OMH and NYC DOMH regulations.

·        Assists with recruitment, hiring, and supervision of staff.

·        Facilitates crisis intervention in the event of an emergency.

·        Staffs Emergency cell phone on a rotating basis.

·        Acts as supervisor on duty in the absence of the director.

·        Supervisory, program management, quality assurance, and other duties as assigned.


Qualifications: M.A. in psychology or a human services related field or a B.A. in psychology or a human services related field and significant experience in the field. Understanding of evidence-based practices in rehabilitation and recovery. Experience in mental health residential settings. Ability to lead and mentor others. IDDT certification. Experience in Scattered Site Apartment Programs preferred.


Salary: 47,500- $48,925   plus generous benefits

ACMH, Inc., promotes the wellness and recovery of persons with mental illness living in New York City and is a leader in the provision of outreach and engagement, care management, rehabilitation, and supportive housing.

For more information, visit our website:


Generous benefits

Professional Level


Minimum Education Required

4-year degree

How To Apply

Email a resume, cover letter and contact information for 3 professional references to:

Sharon Royer

Director, Human Resources and Information Management