Retention & Development Officer

Job Type

Full Time




Minimum: $40,000.00
Maximum: $40,000.00
Details: This is the salary on the UK salary scale, which will be adjusted depending on the location of the post holder.



Start Date:


Application Deadline:



United States


We are a global alliance of civil society organisations working together to improve the lives of vulnerable children around the world. We were set up based on a shared conviction that grassroots organisations and the families and communities we work with hold vital knowledge and capacity to improve the provision of children’s care. We believe that more effective engagement with civil society can radically strengthen and improve children’s care and child protection systems worldwide. Our aim is to bring about large scale improvements in national children’s care provision within the 28 countries our members are based, and also at a global level. Our Strategy 2017-2020 (which you can find on our website) sets out how we will achieve these aims over the next three years.

About the role

As part of a collaborative team you will play a key role in delivering retention and development campaigns across a variety of channels including digital, phone and mail, in order to maximise supporter value for Family. Your role will have a global remit as we have supporter bases in the UK and in New Zealand.

You'll manage campaigns on time, within budget and to agreed KPIs.

About you

You'll have experience of project managing retention and development campaigns across a variety of media with the ability to logically manipulate and analyse results in order to contribute to the overall strategic direction of the programme. You'll have excellent communication skills and be able to develop strong working relationships with key internal and external stakeholders and ensure the smooth management of external agency relationships.

You will be joining Family at an exciting time as we grow and maintain income in the UK and in New Zealand.


We offer a flexible working environment with generous benefits to support your work and personal life:

  • Flexible and family-friendly employment policies which support your work life balance
  • 30 days flexible annual leave. This includes your statutory entitlement to public and bank holidays. There is also an annual close-down period between Christmas and New Year
  • TOIL for additional hours worked beyond a full time week (of 35 hours)
  • Up to 7.5% matching pension contribution (UK based staff) or cash allowance (where relevant for non-UK based staff)
  • Life assurance (up to 3 times salary)
  • Enhanced sick pay and maternity pay
  • A generous training budget and study leave days to help you develop to your full potential
  • Support to establish a home working environment including provision of IT equipment

Level of Language Proficiency

Excellent command of English (oral and written) is a must, but working knowledge of Spanish, Portuguese, Russian, Arabic or French is appreciated to broaden the range of language skills within the Secretariat

Professional Level


Minimum Education Required

2-year degree

How To Apply

If you believe you are the person we are looking for, we want to hear from you!

Please visit our website for the full Job Description and the online application form.

If you are shortlisted, we will contact you a few days after the deadline to invite you to interview. We will not contact other candidates.

Please note that you must have the right to work in the country you intend to work from. Family for Every Child does not provide or support applications for work permits.