State Program Manager

Job Type

Full Time

Published

05/29/2018

Address

Lansing
Michigan
United States

Description

The State Program Manager (SPM) is responsible for driving the expansion of the Centering model at healthcare practices within their state through exceptional customer service and engagement with key stakeholders in the provider and payer communities. This position focuses on building relationships and providing technical expertise. The SPM is equally comfortable interacting with healthcare providers and administrators, payers, community stakeholders, and organizational leadership across a wide range of government, insurance and clinical practice settings. They can speak knowledgeably and authoritatively on the value of Centering to each constituent group and serve as a go-to resource for implementation support.



Location

  • Michigan
  • Due to the local nature of this work we are seeking candidates located within the target states.
  • Relocation funds are not available for these positions
  • These employees will be working from home

Responsibilities

New Practice Engagement & Development

  • Identify and reach out to potential practices to educate leadership, administrators, and providers about the value of the Centering model
  • Work in close collaboration with Centering sites to identify state funders and funding opportunities to help support the startup costs of implementation and training
  • Work collaboratively with the Regional Director to identify state opportunities and problem solve challenges

Centering Technical Assistance / Implementation Support

  • Provide consultation and technical assistance to practice sites on system change, and Centering practice sustainability

Payer and Stakeholder Development

  • Engage with key stakeholders such as, healthcare providers and administrators, payers, community stakeholders, and organizational leadership across a wide range of government, insurance and clinical practice settings
  • Educate stakeholders about the value of Centering, how it helps providers and payers meet key quality measures, how Centering fits into alternative payment models, and what payers in other states are doing

Administration & Other Activities

  • Meet regularly with the Regional Director and other SPMs within the region to problem solve, report and plan activities and remain current with CHI initiatives

Travel

  • The SPM spends a great deal of time in the field meeting with potential practices, supporting practices that are implementing Centering, meeting with payers and community stakeholders, and attending community events
  • Occasional travel to the Boston office may also be necessary

Experience, Skills & Attributes

  • Passionate about improving the U.S healthcare delivery system, in particular the patient experience of healthcare, health outcomes, and health equity
  • Highly motivated self-starter with an entrepreneurial spirit
  • Intelligent and articulate, skilled at presenting ideas and concepts
  • Comfortable speaking with organizational leaders, physicians, government agency heads
  • Minimum five to seven years health system experience or comparable
  • Proven skills in leadership, relationship development, collaboration and team building
  • Strong organizational skills, including the ability to manage multiple tasks at once, respond to tight timelines, pay attention to detail, and operate effectively in a fast-paced environment
  • Ability to work with diverse groups of people
  • Excellent communication skills (listening, speaking and writing)
  • Access to a personal vehicle
  • Bachelor’s degree, postgraduate degree a plus but not required.
  • Direct experience with Centering a plus
  • Familiarity with the clinical setting and healthcare payment infrastructure a plus
  • Bilingual/bicultural background highly desirable


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Application Process

Applicants should submit a resume with a one page cover letter briefly summarizing their interest in and qualifications for the position to employment@centeringhealthcare.org. Please put “State Program Manager” in the subject line.


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