Job

PROGRAM DEVELOPER - JEROME AVE MEN'S SHELTER

Posted by
BronxWorks | The Bronx, NY
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BronxWorks


New
|
Published 18 days ago

Salary

$62,000 - $65,000


BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and is guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. 

BronxWorks Jerome Avenue Shelter has an opening for (1) Program Developer. The position requires a bachelor’s degree in social work, public health, sociology, human services, or related field and minimum of 2 years’ experience in social services or related field. Great computer skills, including excellent Excel skills, and familiarity with data collection, analysis, and manipulation required.

Responsibilities:

In service of providing high-quality, responsive, client-centered, data-driven services and while working as part of the management team:

• Assist supervisor and other senior staff with setting (and monitoring progress toward) department performance goals that are consistent with Department of Homeless Services Shelter Performance System metrics

• Proactively develop methods and strategies to ensure consistent audit-readiness and perform internal audits as necessary

• Work closely with Program Director to ensure program is operating and providing services in compliance with contract and regulatory requirements (e.g., OTDA 491 regulations, Callahan Consent Decree, etc.)

• Attend training in BronxWorks Assistance with Self Administration of Medication policy and procedure and assist Director of Social Services in maintaining fidelity to model 

• Train staff as necessary in areas above

• Monitor data and program performance in real time, track trends, and suggest data-informed modifications or improvements to policies, procedures, or workflows

• Oversee Consumer Satisfaction and Client Grievance policies and procedures (e.g., development and administration of regular client satisfaction survey, aggregation of client suggestions left in anonymous suggestion boxes, impartial evaluation and response to client complaints, participation in and appropriate documentation of Client Advisory meetings) and make recommendations to management team based on client input gathered through these channels. 

• Oversee development and implementation of comprehensive operations manual for facility that is scaleable for future needs or projects

• In coordination with the supervisor and other senior staff, prepare proposals for development/expansion/continuation of programs

• Oversee asset management and tracking and perform regular asset audits (using AssetPanda database)

• Assist supervisor in preparing reports to funding sources

• Assist with developing (and monitoring adhering to) corrective action plans for areas of program that are not meeting performance expectations

• Attend monthly department meetings and provide updates on Key Performance Indicators (KPIs)

• Submit reports to supervisor on a monthly basis, or more frequently as required

• Supervise other Quality Assurance staff in Adult Homeless Services Department as assigned

• Perform additional duties as assigned

Qualifications:

• Bachelor’s degree in social work, public health, sociology, human services, or related field

• Minimum 2 years’ experience in social services or related field

• Strong oral and written communication, time management, and organizational skills are necessary

• Proficiency in Microsoft Office suite (including strong Excel skills) and other standard business technology required

• Basic understanding of data management and manipulation required

• Familiarity with CARES and AWARDS databases a plus


BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required

Benefits

BronxWorks offers a variety of benefits to full-time salaried employees as well as part-time salaried employees who work at least 20 hours per week year-round.

Generous paid time off for personal, vacation, parental, and medical leave and a pension plan that is 100% employer paid. 

We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. 

BronxWorks offers a variety of benefits to full-time salaried employees as well as part-time salaried employees who work at least 20 hours per week year-round.

Generous paid…

How To Apply

Apply for PROGRAM DEVELOPER - JEROME AVE MEN'S SHELTER using the link below: 

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1b568ba3-8b35-4407-aa58-c406cde8fb17&ccId=19000101_000001&jobId=52669&lang=en_US&source=CC4


Apply for PROGRAM DEVELOPER - JEROME AVE MEN'S SHELTER using the link below: 

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid…

Location

The Bronx, NY
Apply