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Family Room Coordinator, Elmhurst Hospital

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Published 23 days ago

Summary/Objective


The Family Room Coordinator supports the NYC Health/Hospitals Elmhurst Family Room in Queens, NY for Ronald McDonald House New York (RMH-NY). The Family Room Coordinator serves as a key component of the Programs team to advance the organization’s mission to serve caregivers and increase community knowledge and engagement. This position reports to the Director of Programs, Hospital Outreach, and Family Rooms.


Role/Responsibilities


Essential Functions:

  • Complete all Family Room operations: assisting and supporting guests, executing facility maintenance, enforcing operating procedures, develop and implement of programs and services collaborate with volunteers
  • Uphold policies concerning eligibility of people permitted to use the Family Room; imperative to maintain communication with key medical staff and relevant personnel as well as parents/legal guardians of pediatric patients
  • Establish and maintain effective relationships with key stakeholders including families, donors, hospital management and other RMH-NY internal key relationships
  • As an extension of Ronald McDonald House New York, this individual will represent the organization and will work closely with the House team and hospital management
  • Be consistent with the mission of RMH-NY in providing support and service to guests in specific pediatric departments: NICU, PICU, Pediatrics, Behavioral Health
  • In collaboration with hospital volunteer programs and RMH-NY Volunteer Coordinator, ensure recruitment, screening, training and evaluation of volunteers to support Family Room operations

Responsibilities:

  • Go to or call Pediatric, PICU, NICU and Behavioral Health units to encourage caregivers’ attendance and activity in the Family Room
  • Develop and execute non-clinical programs/events to increase family engagement and build awareness
  • Provide supplies for ongoing operation of the Family Room (snacks, refreshments, cups/napkins, laundry and cleaning supplies) daily
  • Maintain a Log Book and or digital log sheet that oversees the Day-to-Day Operations and record quantitative measures of the impact of families served
  • Support Programs Team in special events at the Family Room and areas of the hospital
  • Report matters of concern in a timely manner to the Director of Programs and participate in the resolution
  • Collaborate with Family Room team at NYC Health/Hospitals Kings Country in Brooklyn
  • Be attentive and observe of all parts of the space/facility to ensure a safe and secure environment for all staff and guests.
  • Serve as a resource for families, guests, staff, volunteers, donors and other community members

Qualifications & Competencies

  • High School Diploma or equivalent; Associates Degree (Health Services or related) preferred
  • Minimum of two (2) years’ experience in a guest facing role; hotel, hospital, special events or hospitality experience a plus
  • Must be able to work nights and weekends given the current schedule is subject to change
  • Ability to remain professional yet compassionate when interacting with families in crisis
  • Experience and proficiency with Microsoft Office skills (Excel/Word/PowerPoint)
  • Strong organizational and administrative skills; ability to maintain a clean and welcoming environment for guests
  • Strong written and verbal communication skills; positive and respectful interpersonal skills
  • Hospitable demeanor when interacting with caregivers, medical staff or visitors
  • Ability to collaborate and participate as a flexible, responsive team member 
  • Ability to work independently, make decisions problem solve, and adhere to priorities
  • Demonstrated ability to effectively listen, evaluate and react to sensitive members, provider and internal/external clients
  • Experience working with children, people with disabilities or illness a plus
  • Bi-lingual preferred (English/French/Creole/Spanish)


Summary/Objective


The Family Room Coordinator supports the NYC Health/Hospitals Elmhurst Family Room in Queens, NY for Ronald McDonald House New York (RMH-NY). The Family Room Coordinator serves as a key component of the Programs team to…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    August 3, 2021
  • Education
    High School Diploma Required
  • Professional Level
    Entry level

Benefits

  • PTO: 12 Vacation Days, 12 Sick Days; 12 Holidays
  • Insurance (medical, dental, vision, STD, LTD, and life insurance) is provided with no payroll deductions/costs to the employee
  • After one year of service, entitled to Employer Contributions into a 401k up to 9%, on a 5-year vested schedule


  • PTO: 12 Vacation Days, 12 Sick Days; 12 Holidays
  • Insurance (medical, dental, vision, STD, LTD, and life insurance) is provided with no payroll deductions/costs to the employee
  • After one…

Location

On-site
79-01 Broadway, Queens, NY 11373, USA

How to Apply

Submit application by clicking through to: https://www.rmh-newyork.org/pages/careers

Submit application by clicking through to: https://www.rmh-newyork.org/pages/careers

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