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Corporate Membership Coordinator

Posted by
The Optical Society
|
Washington, DC
New
|
Published 14 days ago

The Optical Society (OSA) is recruiting for a Corporate Membership Coordinator. The Corporate Membership Coordinator provides administrative support to the Industry Team with a focus on processing corporate memberships, providing industry program support, and being the main point of contact for customer service. 

 

PRIMARY RESPONSIBILITIES:

 

·        Support Corporate Membership Director with member renewals

o  Research member’s annual sales to determine membership tiers and generate invoices for each renewal batch

o  Make weekly calls and follow up with emails to members and maintain renewal tracking sheet with updates

o  Follow up for benefit selection and/or payment, as needed

o  Complete renewal onboarding in two CRMs including, processing benefits, updating account details, and adding individual members

o  Send renewal confirmation email and copy of payment receipt to member

·        Support Corporate Membership Director with new member joins

o  Make acquisition calls and follow up with emails to prospect companies and maintain tracking sheet with updates

o  Complete new member onboarding in two CRMs including, processing benefits, updating account details, and adding individual members

o  Send welcome email and copy of payment receipt to member

o  Update online membership directory

·        Support Corporate Membership Director with terminating members upon non-renewal

·        Manage member customer service

o  Respond to member customer service inquiries in a timely fashion

o  Assist with setting up benefit access to necessary stakeholders at the company

o  Assist with monthly orientation webinars

·        Maintain a robust and clean CRM database; perform monthly audits to ensure data is relevant and current

·        Work with IT and Marketing teams on collaborative projects

·        Support Corporate Membership Programs Manager with industry events

o  Cvent registration set up, registration management, and event attendee outreach

o  Assist with speaker tent cards and attendee name badges 

·        Support Corporate Membership Directory with member events

o  Collect marketing materials from members for sponsored webinars

o  Create webpage, set up registration, and facilitate marketing

o  Assist with post-webinar deliverables

EDUCATION AND EXPERIENCE:

 

·        4-year degree required

·        3-5 years work experience in a professional environment, preferably an office setting.

·        Prior membership experience is a plus

 

SKILLS AND ABILITIES:

 

·        Excellent organizational and time management skills.

·        Ability to multi-task and work independently

·        Self-motivated

·        Knowledge of customer service practices.

·        Strong Excel software skills.  

·        Software: Kentico and Microsoft Office Suite (Excel, PowerPoint, Outlook, and Word)

·        Ability to learn databases (ACT, Salesforce, netForum, Boxwood).

 

 

 

 

Located in the Dupont Circle neighborhood of Washington, DC, OSA offers a competitive salary and excellent benefits. Please send a cover letter and resume with salary requirements to resumes@osa.org.

 

 

 

The Optical Society (OSA) is recruiting for a Corporate Membership Coordinator. The Corporate Membership Coordinator provides administrative support to the Industry Team with a focus on processing corporate memberships, providing…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Location

On-site
2010 Massachusetts Ave NW, Washington, DC 20036, USA

How to Apply

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