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Technology Services Coordinator

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Published 23 days ago

Position 

The Technology Services Coordinator is responsible for coordinating internal and external user support for core business systems including Microsoft 365, Dynamics 365, and the NAAG web portal. The TSC must possess the ability to learn, troubleshoot, and teach new software to non-technical audiences. The TSC must be customer-centric, diplomatic, and demonstrate the ability to build relationships with internal and external customers. Tech savviness and a willingness to continually learn new software and technical skills is required. The TSC must possess strong organization skills and pay close attention to detail with the ability to switch between tasks quickly, meet deadlines, and adapt to changing priorities.  

The Technology Coordinator reports to the Director of Information Technology.  

Responsibilities 

Internal Support 

  • Coordinates with Managed Service Provider (MSP) to provide user support to NAAG staff, contractors, and temporary employees.  
  • Creates and completes tickets for all user requests. Monitors tickets created by MSP and ensures that tickets are resolved timely. When necessary, escalates tickets to Technical Solutions Manager or Director of Information Technology.  
  • Assists in configuring, installing, and maintaining software and hardware, to include desktops, laptops, and printers.  
  • Coordinates the maintenance of user accounts for internal and external users.  
  • Maintains inventory of hardware and software for desktop systems. Produces regular inventory reports.  
  • Escalates security concerns to MSP, Technical Solutions Manager, or Director of Information Technology.  
  • Identifies the need for user training and assists in preparing training resources and training.  

External Support 

Responds to external requests for assistance with the web portal, Learning Management System, SharePoint, Zoom, and other external-facing technologies.  

Dynamics 365  

  • Serves as the primary point of contact for all internal questions and requests for assistance with Dynamics 365.  
  • Assists Member Services Coordinator with maintaining the integrity of system data and resolving errors caused by data issues.  
  • Assists the Technical Solutions Manager in testing system updates.  

Qualifications 

Education 

Bachelor’s Degree or equivalent experience preferred.  

Desired Experience 

Prior experience with a Customer Relationship Management (CRM) or a Learning Management System (LMS) is preferred.  

Skills 

  • Highly proficient in Outlook, Excel, Word, and Windows 10.  
  • Technical savviness and the ability to adapt and self-help.  
  • The ability to empathize and communicate well with others.  

Location 

The Technology Services Coordinator will work remotely as is advisable and/or necessary during the COVID-19 pandemic. As the pandemic wanes, the Technology Services Coordinator will work at NAAG’s office in Washington, D.C., and be able to utilize the remote work policy in accordance with NAAG’s Employee Handbook.   

Compensation  

Salary range $45,000 - $50,000, commensurate with experience.  

Position 

The Technology Services Coordinator is responsible for coordinating internal and external user support for core business systems including Microsoft 365, Dynamics 365, and the NAAG web portal. The TSC must possess the ability…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level
    Entry level

Salary

$45,000 - $50,000

Benefits

NAAG offers a very generous benefits package which includes health, dental, vision, life/LTD, LTC and 401k retirement plan with an employer match and profit sharing. 

NAAG offers a very generous benefits package which includes health, dental, vision, life/LTD, LTC and 401k retirement plan with an employer match and profit sharing. 

Location

Temporarily Remote
Work must be performed in or near Washington, DC
Associated Location
Washington, DC, USA

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