Program Manager - Safe Haven

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at


Job Title

Program Manager - Safe Haven



Safe Haven/ Fairfax Hotel in the Tenderloin


Employment Type




M-F 8 a.m. - 4 p.m.



“Safe Haven” is a transitional housing residence for veterans seeking permanent housing or other options to end homelessness as appropriate to their needs. Residents are not required to participate in treatment, but treatment options are encouraged and available onsite. 

Swords to Plowshares manages the Safe Haven project at an SRO hotel in the San Francisco Tenderloin neighborhood. This is a VA funded project and will be staffed 24/7 hours by clinical and program team employees. 

The Program Manager is a full-time, exempt position, regularly scheduled to work 8am-4pm Monday to Friday. This position reports to the Clinical Director for Residential Programs and the Assistant Director for Housing and Residential Programs. The Program Manager must be available for emergencies and staff coverage issues 24/7 and will be provided with a company cell phone.   

Swords to Plowshares seeks a Program Manager to implement mental health and substance abuse services utilizing a Harm Reduction approach to veterans with severe mental illness and substance abuse who have been unsuccessful in previous attempts utilizing supportive services or other treatment programs. The Program Manager provides individual counseling, group counseling, case management, intake and assessment, advocacy, and referrals. Duties of this position include staff supervision.



  • Management and supervision of nine full-time staff including: Mental Health Specialist, Housing Placement Specialist, Licensed Vocational Nurse, Peer Specialist, Program Monitors. In addition, Program Manager also supervises part-time Program Monitor staff
  • Works in collaboration with site Property Manager to ensure environmental safety of the building
  • Available after hours, including weekends, for staff contact regarding shift coverage issues and onsite emergency needs
  • Available for onsite shift coverage as needed 
  • Meet all contractual and programmatic goals
  • Collaborate with off-site VA and other community partners for appropriate referrals 
  • Ensure all required program documentation is completed in a timely manner including: monthly billing and reporting to VA, referral review, extension requests, client intake and assessment, progress notes, treatment plans, data for in-house reports, correspondence, etc.
  • Assist veteran residents to meet program goals regarding residential stability, increased skills or income, greater self-determination, connection with mainstream resources, housing placement and money management 
  • Facilitate monthly staff meetings and community meetings
  • Attend required meetings both internal and external to the agency
  • Other duties as assigned
  • Ability to walk up and down stairs and sit for long periods of time
  • Ability to carry out the essential duties of the position within what can be considered reasonable accommodation 




  • Master’s degree in Counseling, Social Work or related field
  • Training in the use of the DSM V in order to develop provisional diagnosis
  • Training and familiarity with treatment protocols, especially those related to persons with history of trauma, substance abuse, and mental illness


  • Preferred minimum of 2 years of post-Master's experience providing direct services to individuals experiencing homelessness, mental illness and substance abuse
  • A working understanding of the needs of veterans experiencing homelessness with an emphasis on mental health and substance dependence, especially PTSD and readjustment issues 
  • Knowledge and experience in crisis intervention and de-escalation techniques
  • Experience in group counseling with dual and triple diagnosed populations
  • Experience in clinical assessment of dual and triple diagnosed individuals
  • Experience in supervising staff 


  • License preferred (LCSW, LMFT, LPCC), Associate (ASW, AMFT, APCC) acceptable with other required experience. Clinical supervision hours are available to registered Associates. 
  • CA Driver’s license and clean driving record (ability to drive company vehicle)


  • Excellent interpersonal and supervisory skills, including conflict resolution, crisis intervention, quality assurance, and staff development
  • Good listening skills
  • Effective time management skills are a must for this position
  • Good analytical and organizational ability. Excellent written and verbal communication skills are mandatory
  • Computer (PC) literate in general office functions such as word processing, email and preparation of spreadsheets
  • Ability to manage multiple priorities with minimum supervision 
  • Ability to be a team player
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion Initiative.




Base salary (increase commensurate with licensing)  



Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the…

Details at a Glance

  • Time Commitment
    Full Time Schedule


San Francisco, CA, USA

How to Apply

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