Housing Services Coordinator

Job Type

Full Time




115 West 31st Street
New York
United States


The Housing Services Coordinator is responsible for supporting the permanent housing search of the families living in the shelter by coordinating all housing services activities which will lead to the successful placement of families in accordance to WIN’s and other agency contractual requirements.


  • Demonstrates ability to understand housing subsidies and provides families with guidance and support with the application process
  • Cultivates relationships and develops new linkages with real estate rental brokers and landlords to ensure WIN families have access to current information and housing resources. Maintain an active roster of real estate brokers and landlords
  • Liaise with brokers and landlords to ensure that potential housing meets Win requirements for client readiness and act as an expediter as needed
  • Coordinate Win sponsored Housing Fairs and participates in networking events
  • Coordinate and facilitate housing workshops which address clients issues and needs; provide information and resources to families during the different phases of their housing search
  • Coordinate and facilitate group meetings with new families within ten (10) days of arrival to discuss existing subsidies and review the responsibilities of the client regarding the search for permanent housing
  • Arrange apartment viewings and interviews with landlords. Provide escort to apartment viewings as required and assists with housing applications
  • Track all referrals and provide on-going follow up to clients and feedback to sources and leads
  • Collaborates with Case Managers and clients in developing permanent housing strategies
  • Collaborates with Case Managers in advocating for eligible families to obtain Supportive Housing
  • Maintain updated case notes in CARES. Ensures copies of applications, etc. are maintained in the case file
  • Prepare all mandated reporting as required by Win and funding agency


  • Bachelor's degree in Social Work or a related field
  • Minimum of two (2) years’ experience working within the New York City housing market
  • Must have knowledge of housing subsidies and supportive housing programs
  • Must have the ability to network and build strong collaborative relationships with brokers and landlords
  • Must have excellent interpersonal and communication skills. Must exercise good judgement and have a professional appearance and demeanor
  • Willingness and ability to travel to potential housing sites, as required
  • Must be detailed orientated and demonstrate an ability to multi task and meet multiple demands and deadlines
  • Ability to work effectively in a team environment
  • Bilingual – English/Spanish helpful
  • Solid computer skills, knowledge of MS Office and Outlook



  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Supplemental Insurance
  • Employee Assistance Program
  • 403B Retirement
  • Direct Deposit
  • Flexible Spending Account
  • Paid Time Off (PTO

Level of Language Proficiency

Bilingual - English and Spanish preferred

Professional Level


Minimum Education Required

4-year degree