Business Operations Manager

Job Type

Full Time


Details: Salary commensurate with experience.



Start Date:


Application Deadline:



San Francisco
United States


Business Operations Manager

The Kronos Performing Arts Association (KPAA) is a San Francisco-based 501(c)3 non-profit performing arts organization founded in 1973 that manages all activities of the Kronos Quartet (  Kronos commissions, performs, and records contemporary repertoire, tours internationally for five months annually, presents an annual Festival in San Francisco, and delivers a rich education program, both locally and while on tour.  The Kronos Quartet is a celebrated leader in creative programming across many genres of music, often in collaboration with other musicians and artists.  

KPAA seeks a Business Operations Manager who will be responsible for a broad range of business, financial, operations and human resources functions and work closely with the Kronos Quartet and all members of the KPAA staff.  The successful candidate will be bondable and manage relationships with external service providers and professional business affiliates. S/he will report to Strategic Initiatives Director and supervise the work of a part-time bookkeeper/accountant.



·      Oversee and lead the annual budgeting process in collaboration with the Managing Director; administer and review all financial plans and budgets; monitor progress and changes and keep the Managing Director regularly appraised of KPAA’s overall financial status.

·      Oversee KPAA’s project budgets and payments processes.

·      Implement and manage a robust contracts management and financial management/reporting system; ensure that contract billing and collection schedules are adhered to.

·      Update and implement all business policies and accounting practices as needed.

·      In conjunction with bookkeeper, analyze and present financial reports in an accurate and timely manner, clearly communicate monthly and annual financial statements; oversee all financial and project/program accounting.

·      Manage organizational cash flow and forecasting; manage bank accounts, credit card accounts, and petty cash.

·      Coordinate and lead the annual audit process, including preparation of KPAA’s annual 990 and Cultural Data Project submissions; serve as liaison with auditors.

·      Serve as liaison to KPAA Board audit and finance committees.

Human Resources

·      Oversee all processes related to hiring, compensation, benefits, and termination for KPAA employees.

·      Serve as liaison with external human resources service providers.

·      Administer payroll and benefits packages for KPAA employees (and beneficiaries) both when they are actively employed and following termination.  

·      Oversee employment compliance with city, state and federal regulations, including for 401(k) plan and Section 125 FSA.

·      Act as KPAA representative as requested for human resources legal matters (e.g. immigration, unemployment, etc.)

·      Develop and maintain KPAA safety manual (IIpp) and other HR policy documents.



·      Negotiate, manage and renew KPAA’s office space leases and insurance policies.

·      File returns and applications for local, national, and international tax and business registrations and documents including tax exemption letters, corporate files, trademark and copyright registrations.

·      Organize and maintain all business operations, finance and human resources files.

·      Support and advise the Managing Director and other staff in business related matters as needed.


·      Commitment to the mission, goals, and objectives of KPAA and to the artistry of the Kronos Quartet.

·      Undergraduate degree and at least 5 years of non-profit financial and operations management experience is required; arts background and/or experience desirable.

·      Experience of final responsibility for quality and content of all financial data, reporting, and audit coordination for a non-profit organization, and preferably overseen human resources functions previously.

·      A successful track record in setting priorities; keen analytic, organization, and problem solving skills which support and enable sound decision making.

·      Excellent written and oral communication skills.

·      Practical knowledge of domestic and international travel.

·      Exceptional interpersonal skills that demonstrate an ability to forge excellent relationships with co-workers, presenters, artists, music business professionals, vendors, and others.

·      Possess a positive attitude; balance roles working in a team environment and independently, taking initiative and direction in an appropriate, professional manner.

·      Ability to assess and communicate the status of multiple projects, anticipate problems, and resolve issues, maintain a flexible attitude and exercise mature, commonsense judgment.

·      Proven ability to cope with and facilitate last-minute changes in plans.

·      Ability to exhibit confidentiality, discretion, ethics, tact, and diplomacy in all interactions.

·      A self-starter and creative thinker; calm, confident and possessing a sense of humor.

·      Must be able to work in the U.S.

·      Technical skills & knowledge:

o  Mac OS X literate

o  QuickBooks

o  Microsoft Office (Excel & Word)

o  Salesforce (desirable)

o  Familiarity with current project management software concepts & applications desirable.

CLASSIFICATION:          Exempt, Full Time 


COMPENSATION:  Salary commensurate with experience.  Benefits include health and dental insurance, 401(k) plan, FSA Section 125, vacation and paid holidays (per schedule).

APPLICATION DEADLINE:          March 30, 2018

HOW TO APPLY: Please submit a cover letter, resume, and at least three references by email to:



Health and dental insurance, 401(k) plan, FSA Section 125, vacation and paid holidays (per schedule)

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please submit a cover letter, resume, and at least three references by email to: