Student Services Specialist - Charlotte

Posted by
Year Up
Charlotte, NC
Published 28 days ago


The Student Services Specialist will report to the Student Services Manager. You will work directly with the Program team members (Admissions, Program Manager, Internship Service Manager) to monitor, support, and enhance student success in the program by assessing barriers (academic & non-academic), intervening as needed, and building capacity for accessible referral partnerships for student support services.

The Student Services Specialist will work with both the Year Up Program team (Site Director & Program Manager) and the community college partner to identify academic & non-academic service needs, make intervention recommendations, and collaborate to build processes and partnerships to incorporate on- and off-site supportive services.

In keeping with Year Up values, the Student Services Specialist will also have the opportunity to interact with students as a coach, group facilitator, and advocate, participating in creating and sustaining a positive educational environment, with trust among students, faculty and site leaders.


Direct Services

  • Work closely with Admissions by conducting one-on-one interviews and assessments of prospective students
  • Conduct Onboarding Student Support plan interviews for conditionally accepted students
  • Manage follow-up meetings with prospective students in need of additional resources such as stable childcare, concrete services and counseling, etc.
  • Work with the Program Manager to access and refer students to available on-site and off-site supportive resources
  • Work with the Admissions & Program Manager teams to address accepted Year Up student specific onboarding support plan needs with appropriate referrals (e.g. development of EPIC intervention plans)
  • Provide one-on-one brief supportive counseling and appropriate referral as needed for students
  • Identify reoccurring student needs
  • Identify services that can be accessed and/or provide direct services through scheduled on-site presentations via community partnerships (e.g. benefits enrollment, health care, wellness, life skills, prevention groups)
  • Document interactions and referrals with students/interns into the organization's database (Salesforce).
  • Other duties as assigned

Partnership Development & Capacity Building

  • Build new/enhance existing partnership relationships with community-based organizations and social service agencies around mental health, housing, pregnancy/parenting, financial services, family issues, substance abuse, etc. so that they are available to students as needed
  • Conduct a needs assessment to further understand the needs and trends of students to inform the partnership development work
  • Build internal system/processes to continually assess, maintain, and further develop partnerships
  • Document any new or existing partnerships with relevant contacts and linkage/referral agreements in the organization's database (Salesforce)
  • Coach and train staff on how to assess a need, refer out to one of the identified partners, and appropriately follow up for resolution
  • Coach staff to examine trends (academic & non-academic) and issues in the community that may be affecting our students
  • Make quarterly recommendations to both Year Up Program team (Site Director & Program Manager) and the college partner to strengthen partnerships for student support services offered on-site and off-site

Site Team/Learning Community Member

  • Collaborate and communicate with program team to address key student concerns
  • Participate in staff meetings and trainings
  • Develop close, supportive, and trusting relationships with students, to make one's self available as a tertiary level of support for all students by interacting with the learning community programmatic activities (Morning kick-offs, proskills, Friday feedbacks)


  • 2-3 years' experience preferred, especially as a counselor/case manager for at-risk individuals, particularly young adults
  • An existing network of contacts and extensive knowledge of the social services resources available in the local region
  • Effective communication skills and the ability to connect with people from a variety of different backgrounds
  • History of cultivating relationships and building alliances with agencies and schools
  • An engaging and collaborative leadership style with mature interpersonal skills and the ability to juggle and manage multiple, competing priorities and deadlines
  • Impeccable reputation with regard to ethics and integrity
  • A proven passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion
  • Salary: Competitive and commensurate with relevant experience and skills.
  • Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
  • Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
  • Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)


Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults-no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country-a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults; and changing systems that perpetuate the opportunity gap. Year Up's intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 35,000 young adults since its founding in 2000. Year Up's nationwide presence includes Arizona, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.


Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity:

As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.


Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.


The Student Services Specialist will report to the Student Services Manager. You will work directly with the Program team members (Admissions, Program Manager, Internship Service Manager) to monitor, support, and enhance student…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    September 30, 2021
  • Application Deadline
    September 25, 2021




Charlotte, NC, United States

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.