Search

Job

Health Insurance HelpLine Advocate

New
|
Published 12 days ago

Consumers for Affordable Health Care (CAHC) is seeking a full-time HelpLine Advocate to help Maine people find quality, affordable health care coverage and navigate other health coverage related programs.

The ideal candidate will be a compassionate advocate for consumers. They must be able to understand and navigate public and private health coverage and safety-net programs and be able to work a fast-paced environment. This position is an opportunity to help people navigate the health system and get quality health care that they can afford.

CAHC’s offices are physically located in Augusta, and there are times when staff will be required to report to the office. Depending on the candidate, however, much of the required job responsibilities may be performed remotely, within the State of Maine. 

About Consumers for Affordable Health Care

Consumers for Affordable Health Care is a nonprofit organization whose mission is to advocate the right to quality, affordable health care for every Maine person. In 2010, we were designated by the Maine Attorney General and the Superintendent of Insurance as the state’s Consumer Assistance Program as part of the Affordable Care Act. Our Consumer Assistance Program (CAP) runs a toll-free, statewide HelpLine that handles over 8,000 incoming calls per year from people who need assistance finding or using quality, affordable health coverage.

Job Responsibilities

This position reports to the Consumer Assistance Program Manager and is responsible for the following:

  • Provides direct one-on-one assistance, basic coverage education and advocacy to consumers seeking help with their health coverage on our Consumer Assistance HelpLine via phone or email
  • Provides detailed case follow up for complex HelpLine cases
  • Assists with in-person enrollments, as needed
  • Assists with outreach events and consumer education materials as needed
  • Maintains accurate, up-to-date records of HelpLine and outreach activities for data reporting
  • Successful completion of training required to serve as a Certified Application Counselor in the State of Maine. 
  • Other tasks and projects as needed

Qualifications

We’re seeking candidates who are detail oriented, skilled at multitasking, self-motivated, and who are strong team players. You should have:

  • A track record of working directly with clients or consumers, ideally in a social service or health benefits setting
  • Excellent communications skills (oral and written); able to explain complicated rules and systems to the general public
  • Ability to complete multiple assignments, sometimes under tight time constraints and work independently
  • A commitment to social justice, and a passion for helping people get quality, affordable health care
  • Ability to exercise strong critical thinking and problem solving skills both independently and as part of a team

The successful candidate will have a Bachelor’s degree in a related field or equivalent experience. Experience and expertise with health literacy and using data bases including Salesforce, strong pluses. Expertise in health coverage programs such as MaineCare, private insurance, and the Affordable Care Act highly preferred.

Consumers for Affordable Health Care offers a competitive compensation and benefits package that includes paid health and dental coverage for the employee, a fully vested retirement plan where the organization annually contributes the equivalent of 5% of an employee’s annual salary and also offers a voluntary 403(b) retirement plan and generous paid vacation, sick, and personal time benefits. Salary ranges from mid $30K to low $40K.

CAHC is an Equal Opportunity Employer. We value diversity. We do not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity and expression, disability, age, ancestry, genetic information, whistleblower status, military/veteran status, an assertion of a right or claim under the Maine Workers’ Compensation Act or any other status protected by law.

Consumers for Affordable Health Care (CAHC) is seeking a full-time HelpLine Advocate to help Maine people find quality, affordable health care coverage and navigate other health coverage related programs.

The ideal candidate will be a…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    October 4, 2021
  • Application Deadline
    October 1, 2021
  • Education
    2-Year Degree Required

Salary

USD 35,000 - USD 45,000Determined based on experience

Benefits

See job description.

Consumers for Affordable Health Care offers a competitive compensation and benefits package that includes paid health and dental coverage for the employee, a fully vested retirement plan where the organization annually contributes the equivalent of 5% of an employee’s annual salary and also offers a voluntary 403(b) retirement plan and generous paid vacation, sick, and personal time benefits. Salary ranges from mid $30K to low $40K.

See job description.

Consumers for Affordable Health Care offers a competitive compensation and benefits package that includes paid health and dental coverage for the…

Level of Language Proficiency

Fluent in English, additional languages a plus.

Fluent in English, additional languages a plus.

Location

Temporarily Remote
Work must be performed in or near Augusta, ME
Associated Location
Augusta, ME 04330, USA

How to Apply

Please send a cover letter, short writing sample, résumé, and three (3) references to be received by October 1, 2021 to Valerie McAuslin at consumerhealath@mainecahc.org or by mail to Consumers for Affordable Health Care, P.O. Box 2490, Augusta, ME 04338-2490.

Please send a cover letter, short writing sample, résumé, and three (3) references to be received by October 1, 2021 to Valerie McAuslin at consumerhealath@mainecahc.org or by mail to…

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.