Mobile Services Manager

Job Type

Full Time


Minimum: $40,000
Maximum: $43,000
Details: $19.50-$22.60/hr



Application Deadline



906 H St. NE
United States



HIPS Mobile Services program is a mobile, foot, hotline, and fixed site based outreach program

that provides health and risk reduction counseling and support, syringe exchange, overdose

prevention, safer sex materials, and information and referrals to individuals who engage in drug

use and/or street based sex work in Washington D.C. Program activities are staffed by over 40

dedicated volunteers and peer educators. The Mobile Services program is our frontline program

in supporting our mission in promoting the health, rights, and dignity of individuals and

communities impacted by sexual exchange and/or drug use due to choice, coercion, or



Direct Service

● Conduct sex worker mobile outreach activities in order to reach the population (3)

overnight shifts per month. (Currently every Thursday, Friday, and Saturday night 11:00

pm to 6:00 am).

Supervision and QA

● Coordinate overdose prevention and response efforts during mobile outreach, in-house,

and fixed site locations to ensure services are delivered, coordination including naloxone

restocking, communications with the DOH, consistent narcan log cross checking, and

getting naloxone stories from secondary exchangers.

● Coordinate staffing for overnight sex worker mobile outreach activities in order to reach

the population 3 overnight shifts per week. (Currently every Thursday, Friday, and

Saturday night 11:00 pm to 6:00 am).

● Manage materials for outreach and provide weekly inventory updates and purchase

request to Operations Manager.

● Manage external outreach program collaborations and develop new collaborative


● Manage program coordinators (currently syringe exchange coordinator, meth

coordinator) and staff by holding weekly (1 hour) check-ins, creating work plans, and

holding weekly department staff meetings.

● Recruit, train, engage, and support outreach volunteers and team leaders including

sending weekly update and scheduling emails, facilitating trainings, and hosting quarterly

town halls.

● Facilitate annual Team Leader trainings to staff overnight outreach shifts.

● Manage staffing and logistics for 24/7 hotline.

● Manage and oversee Peer Secondary Exchangers including stipends, data, and QA.

● Train and oversee interns on direct service tasks and admin work such as data entry,

staffing outreach shifts, and overnight preparations. Assist them in professional

development goals and complete school program requirements.

● Foster the HIPS volunteer community by arranging one-on-one check-in’s and arranging

monthly team building events including pot lucks, happy hours, and group service

projects (ie neighborhood clean-ups, safer sex kit packing).


● Attend speaking engagements, community events, and panels as requested and approved

by Director of Programs.

● Administrative

Manage data collection and monitoring for Mobile Services program, ensuring that

annual program, grant targets are met within HIPS current reporting templates and record


● Prepare programmatic reports to funding agencies and Director of Programs (Currently

Overdose Prevention Pilot, HAHSTA S/ex, AAMC, WAP Catalyst, SAF and monthly

internal data report) within HIPS current reporting templates and record systems.

● Develop, in collaboration with the Directors, annual program budget, program plan and

budget management plan.

● Assist with proposal development

● Manage outreach communications, including donation enquiries, soliciting candy,

complaints from volunteers, etc.


● Attend weekly staff meetings to share information and plan program work in team


● As part of a team, share in other organizational responsibilities as required including

serving as a member of the crisis intervention team, general administrative work, and

volunteer training and coordination.

● Attend appropriate local, regional and national meetings to seek out current information

about HIV prevention, treatment and care, and peer education and to disseminate

information about HIPS programs to others.


This is a full time (40 Hours/week) position with flexible hours and full benefits.

Level of Language Proficiency


This position requires a minimum 3 years management experience and a valid driver's license

and good driving record. The candidate must work well as part of team and help to create a

teamwork oriented atmosphere within the organization. Must reside in the DC metro area.

Available to work and be on-call during overnight weekend hours. Familiarity with regional

social, cultural, and political issues. Clear knowledge on the systems and institutions that our

participants are involved in. Comfort employing and troubleshooting technology in all aspects of

work; experience with Google Office Suite and PC computers. Experience working with sex

workers, drug users, transgender individuals, syringe exchange, overdose prevention, harm-

reduction philosophy, and anti-discrimination strategies. All interested individuals, including

people of color, women, those with lived experience, and persons who are LGBTQ+ are

particularly urged to apply.

Professional Level


Minimum Education Required

High School

How To Apply

Please submit a cover letter and resume in PDF format with “Last Name-Mobile Services

Manager” to at Applications will be reviewed upon receipt and phone

interviews will begin on a rolling basis. In-person interviews will take place on-site at HIPS.

Applications will be accepted until the position is filled. Applications that do not follow these

requirements will not be reviewed.