Family Support Coordinator

About CARECEN SF:

CARECEN SF is a non-profit organization established in 1986. CARECEN SF empowers and responds to the needs, rights, and aspirations of Latino, immigrant and under-resourced families in the San Francisco Bay Area - building leadership to pursue self-determination and justice. Rooted in its cultural strengths and born out of the Central American justice struggles, CARECEN SF envisions our diverse immigrant community as thriving, where families prosper, build effective community institutions and participate confidently in civic life.

CARECEN SF provides the following programs to the community: Immigration Legal Services, Health Promotions Program, Family Wellness Program, Second Chance Youth Program and Tattoo Removal Clinic. For detailed information about our programs, please visit our website: www.carecensf.org.

About Second Chance Youth Program:

Second Chance is committed to empowering youth with the self-awareness, skills and resources necessary to transition from vulnerable behaviors, involvement in violence and other barriers, and encourage them towards safe and healthy lifestyles. Second Chance offers comprehensive services and enrichment activities to youth, aged 14 to 24 years old, and families. We work with young people to set and achieve personal goals and create spaces where they can develop positive peer relations, leadership skills and become active agents of positive change in their lives and communities. We believe in the power and resilience of young people. By investing in them today, we secure our tomorrow and future of generations to come. 

Family Support Coordinator

The Family Support Coordinator will work as a team member of the Second Chance Youth Program and Tattoo Removal Clinic. Under the immediate supervision of the Program Director, the Family Support Coordinator is responsible for providing families and parents of Second Chance Youth Program participants with the appropriate referrals, technical assistance and support to navigate and overcome barriers, such as, but not limited to, access to food and housing, employment assistance, community shelters, Juvenile Probation Department, HSA (Medi-Cal, CalWORKS, CalFresh, General Assistance), DMV, SFUSD and other community and governmental resources. The Family Support Coordinator will receive referrals through the Second Chance Youth Program team, Family Wellness Coordinators, conduct outreach, develop and implement parent workshops, trainings and family service plans designed to promote personal empowerment and self-sufficiency. 

JOB DESCRIPTION/RESPONSIBILITIES:

The duties of the Family Support Coordinator include, but are not limited to:

• Develop outreach work plans with the Second Chance Youth Program team that targets families and parents of SCTRP youth participants
• Perform comprehensive intakes, assessments and family service plans to meet the needs of families with a history of poor health outcomes and vulnerable behavior as a result of great health inequities such as poverty, being un- or under housed, inadequate health services, food access, low-educational attainment, intimate partner violence, and/or street violence
• Provide direct assistance to parents and families, including but not limited to:
• Research, identity, assist and successfully link families in accessing direct social, community and health services
• Enrollment, navigation support and technology access in educational institutions, academic and after school support programs
• Maintain participants’ files through regular progress notes and follow-up contact entries
• Attend CARECEN SF all staff meetings once a month, as well as regular weekly team and case
• consultations meetings
• Meet with clinical practice specialist on a monthly basis to review progress and objectives of family work plans
• Stay in regular contact with youth Case Managers to streamline services for families
• Attend interdisciplinary team meetings to coordinate services for families
• Write monthly reports and enter CMS data weekly
• Provide culturally competent services (linguistically, cultural and generational)
• Provide interpretation services to families, when interpretation services are unavailable or as needed
• Create and conduct outreach and public education through presentations specifically aimed at orienting and supporting families with public health, juvenile detention and educational systems, like SFUSD, JPD, Adult Probation and HSA (Medi-Cal, CalWORKS, CalFresh)
• Participate in public advocacy, civic involvement and organizing efforts
• Other duties as assigned by supervisor

PREFERRED QUALIFICATIONS:

• BA/BS in Social Work or related field or a minimum of 2 years of working with underserved, vulnerable, system touched/system involved youth and families
• Bicultural/Bilingual (fluent in both English and Spanish)
• Ability to work independently, as well as part of a team
• Knowledge of the criminal justice system, specifically the Juvenile Probation Department, SFUSD, and other community and governmental service programs
• Strong written and verbal communication skills
• Sensibility and empathy to youth, families and their emotional needs
• Ability to work some evenings and weekends
• Experience with group facilitation and strong public speaking skills 
• Strong computer skills and competence, including experience and ability to work with Window and MacOS operating systems, Microsoft Office (Word, Excel, Powerpoint), and Google (Gmail, Google Docs, Google Spreadsheets, Google Drive, etc.), virtual communication platforms like Zoom and Google Meetings.
• Experience with and ability to document work with clients, including keeping up to date consent forms, intake forms, and case notes
• Experience working with several systems like SFUSD, Family Court, Medi-Cal, CalWORKS, Social Security Administration, etc.

CARECEN is an EEOC, equal opportunity employer

It is the policy of CARECEN SF - Central American Resource Center of Northern CA not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CARECEN SF - Central American Resource Center of Northern CA to take affirmative action to employ and to advance in employment all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

• Please send a cover letter and resume to: jhernandez@carecensf.org