Digital Literacy Director

Job Type

Full Time


Details: The HOPE Program offers a competitive salary and comprehensive benefits package.




New York
United States


The Position:

HOPE is seeking an experienced manager and facilitator with a passion for teaching adult learners, often with significant barriers to employment, building interactive and industry-aligned digital literacy curricula, and engaging with current and emerging technologies needed for job search and employment success. This position reports to the Chief Program Officer and is primarily located at HOPE’s Bronx location at 1360 Garrison in Hunts Point. The position is responsible for creating a digital literacy strategy for ~450 HOPE students and graduates across HOPE’s five job training and transitional employment programs as well as instructing and managing instruction of a best-in-class digital literacy curriculum.

Essential Functions:

Create, communicate, and oversee the implementation of a digital literacy strategy for HOPE’s five workforce development programs, including HOPEworks, FOODworks, and Sustainable South Bronx job training and CoolRoofs and Intervine transitional employment programs, that ensures all of HOPE’s ~450 students and graduates are receiving the most up-to-date digital literacy skills and competencies required for competitive candidacy with local employers.

  • Review and codify HOPE’s current digital literacy curriculum across sites so that it leverages current and emerging technologies used by the modern workforce and is structured for entry-level users, ranging from exposure and introduction to advanced, self-directed use in one’s job search and employment. For example, this ranges from training on basic functions of a computer and the internet to navigation of LinkedIn and other job search platforms, mobile-based applications, and employer-specific online applications.

  • Create a regular and standardized process for working with students and employers, particularly those committed to hiring HOPE graduates, to identify and assess their current and upcoming hiring and training needs related to digital literacy as well as the specific technologies and methods used in assessing, selecting, and managing their employees.

  • Build relationships with local technology companies and other community-based organizations with a digital literacy focus to stay current with technology and innovation, identify training opportunities for both HOPE staff and students, and leverage relevant resources and ideas.

  • Establish criteria and a process for evaluating student learning acquisition against digital literacy class standards as well as the overall effectiveness of the digital literacy strategy and curricula on employment outcomes.

  • Manage a Digital Literacy Instructor responsible for developing and delivery 50 - 60 hours of digital literacy content for 300 HOPEworksand FOODworksstudents at HOPE’s Brooklyn site.

  • Create content and structure and provide digital literacy instruction for 70 Sustainable South Bronx students at HOPE’s Bronx site as well as establish digital literacy opportunities for 115 transitional employment participants and graduates. The Bronx site has not had formal or expansive digital literacy instruction to date.

  • Monitor student performance in class and ensure coaching is provided to enrolled students so that they persist in the digital literacy classes as well as their broader program alongside a team of Work Readiness Instructors for all programs and four peer Directors, including the Bronx Program Director, Brooklyn Program Director, Director of Employment and Graduate Services, and Director of Work Wellness.

  • Identify opportunities to offer retention and advancement focused digital literacy programming as a lifelong career support for graduates.

  • Prepare for and participate in a weekly client and monthly staff meetings as well as 1:1 supervision with the Chief Program Officer.

  • Alongside the Digital Literacy Instructor, maintain accurate and current student records, including attendance, daily performance, reports for referring partners, qualitative case notes, student completion status, etc., using HOPE’s Salesforce database as per programmatic requirements and government contract.

  • Support HOPE with real-time information technology improvements and technical assistance by engaging with HOPE’s contracted technology partner.

  • Stay current with policy and programs in the education and workforce development field in addition to those offering digital literacy programming.

Minimum Qualifications:

A minimum of three years experience in staff management, program and curriculum design, and/or teaching as well as a demonstrated interest and/or field experience in digital literacy and technology is preferred. The position also requires a mission-oriented individual with strong organizational, teamwork, and communications (both verbal and written) skills. HOPE looks for individuals who are enthusiastic about being part of a high-impact, growing organization.

Professional Level


Minimum Education Required


How To Apply

For consideration interested candidates are invited to email cover letter and resume to Please indicate in response how you learned of this opportunity. Resumes unaccompanied by a cover letter will not be reviewed. No telephone calls, please.