Full Time Health Enrollment Specialist/Health Advocate in Staten Island

Job Type

Full Time


Details: Starting salary is based on a scale set by a democratically-elected personnel committee and will depend on factors such as experience and education.




Staten Island
Staten Island
New York
United States


Make the Road New York (MRNY) is hiring a full time (40 hours/week) Health Enrollment Specialist/Health Advocate to work in our Staten Island office. The Advocate will provide assistance helping people apply for health insurance and navigate the health system.


Make the Road New York (MRNY) builds the power of Latino and working class communities to achieve dignity and justice through organizing, policy innovation, transformative education, and survival services. Make the Road New York operates neighborhood-based community centers in Bushwick, Brooklyn; Jackson Heights, Queens; Port Richmond, Staten Island; and Brentwood, Long Island. With a membership of 23,000 low-income New Yorkers, MRNY tackles the critical issues facing our community: workplace justice, tenants’ rights, immigrant civil rights, language-access, LGBTQ justice, public education, health care access, and immigration reform.


MRNY is a multi-service organization. Our Education Department offers ESOL, Citizenship preparation, and computer literacy, and in-school and after-school youth programs. Our Community Organizing Projects help New Yorkers to implement strategies to combat shared problems, and develop leadership and the capacity for civic participation. And our Departments of Legal, Health & Support Services provides direct legal representation, case management, and facilitated enrollment into public health insurance programs, training, and strategic support for members and organizing campaigns. Our attorneys and advocates specialize in labor and employment law, public benefits, disability benefits, housing law, healthcare and health insurance access, immigration, public education, domestic violence, and LGBTQ (Lesbian, Gay, Bisexual, Transgender and Queer) civil rights issues.



MRNY’s health department promotes the health and well-being of our community members. They advocate for improved access to healthcare for immigrants and provide health services to community members. The health department combines one-on-one assistance, helping individuals and families navigate the health system and apply for health insurance; operates two food pantries; engages the community in an innovative urban gardening project, and creates a safe space where LGBTQ community members can obtain necessary heath information. MRNY’s health department also runs a promotora program, training community members to do outreach and screening for food stamps (SNAP) and health insurance benefits and refers eligible families to apply. The health department also runs a community health worker (CHW) training program and has several projects where CHWs do home visits with families who have asthma. The health team also leads campaigns at the city and state level to increase access to care and coverage for immigrants in New York.


  • Advise individuals on eligibility for premium subsidies and public health insurance programs, like Medicaid, Child Health Plus and the Essential Plan
  • Enroll individuals into public and/or private health coverage through the New York State of Health Marketplace
  • Help individuals choose an appropriate health plan
  • Educate individuals on their benefits and responsibilities under the Affordable Care Act
  • Make sure all applications are accurately completed and submitted on time, adhering to submission deadlines
  • Provide health system navigation assistance to community members via one-on-one counseling in cases involving public and private health insurance navigation, negotiating medical debt, accessing low cost services, among others.
  • Lead community workshops on the health insurance and system navigation topics as well as the Affordable Care Act.
  • Conduct community outreach to potential enrollees
  • Connect individuals to other MRNY services as well as services at other organizations as necessary
  • Meet productivity and quality performance targets
  • Maintain database records, paper files, and documentation required by department procedures and by funders. Prepare and submit periodic reports as necessary.
  •  Attend scheduled staff meetings and trainings
  • Work with other MRNY staff to envision and implement ways to support and mobilize MRNY members around health-related issues. Provide support to health campaigns by collecting stories, supporting press events, etc.
  • Work with health team to identify health issues of concern and develop strategy/carry out initiatives to solve systemic problems in the health system.


  • Fully Bilingual (Spanish/English)
  • Experience conducting outreach to recruit eligible participants in large numbers
  • Interpersonal and organizational skills of the highest caliber
  • Bachelor’s degree or equivalent experience in public health, public administration or a related field
  • Ability to work in a fast-paced, high-energy environment
  • High level of accountability and initiative; needs to be a self-starter and eager to do team work to support the organization as a whole
  • Ability to work under pressure during deadlines and in a fast-paced, high-energy environment
  • Ability to travel to all of MRNY’s office but work mainly in Staten Island
  • Flexible work schedule, some evenings or weekends required
  • Knowledge of Microsoft Office Suite and databases
  • Strong computer skills (web-based database, word processing, Excel, etc.)
  • Strong verbal and written communication skills
  • Must be willing and able to work in a multi-cultural and multi-ethnic work environment
  • A commitment to collective action and community organizing, preferably with some advocacy or community organizing experience


  • Experience in health system navigation, public health insurance eligibility
  • Case management experience
  • Experience providing workshops/ community presentations
  • Experience working with the population that MRNY serves

Persons of color, persons with disabilities, and gay, lesbian, bisexual, transgender and queer individuals are encouraged to apply. Make the Road is an equal opportunity employer. 





MRNY offers an excellent benefit package including health insurance, 401K, and generous paid vacation, sick, personal days and paid maternity / paternity leave. 

Level of Language Proficiency

Fully Bilingual (Spanish/English)

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply


Forward a cover letter and resume to Becca Telzak by email at SIHealthadvocate2018@maketheroadny.org. Please write “Application for Enrollment Specialist/Health Advocate” in the subject line, attach cover letter/resume AND include both in the body of the email. Applications will be accepted on a rolling basis.