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IT/Tech Help Desk

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ORGANIZATION DESCRIPTION

TGI Justice Project’s (TGIJP) mission is to build the collective power of Black trans folks, centering Black trans women and especially those of us who have been or are currently incarcerated. We work in collaboration with others to forge a culture of resistance and resilience to strengthen us for the fight against human rights abuses, imprisonment, police violence, racism, poverty, and societal pressures. We seek to create a world rooted in self-determination, freedom of expression, and gender justice. Our members are low-income transgender women of color and our families who are in prison, formerly incarcerated, or targeted by the police. 

POSITION OVERVIEW

The IT/Tech Help Desk is responsible for providing technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A help desk technician responds to customer queries to provide technical assistance.

PRIMARY RESPONSIBILITIES

  • General
  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Develop tech training materials
  • Training computer users .
  • Training other staff on troubleshooting and diagnosing problems.
  • Gaining feedback from staff/clients to improve internal IT operations and training methods.
  • Writing and editing training manuals.
  • Running reports and analyzing common complaints and problems.

QUALIFICATIONS

  • A strong working knowledge of computer systems, hardware, and software.
  • Good problem-solving, analytical, and team-working skills.
  • Excellent communication and interpersonal skills.
  • An openness to learning new technologies.

ORGANIZATION DESCRIPTION

TGI Justice Project’s (TGIJP) mission is to build the collective power of Black trans folks, centering Black trans women and especially those of us who have been or are currently incarcerated. We work in…

Details at a Glance

  • Time Commitment
    Part Time Schedule
  • Start Date
    July 15, 2022
  • Application Deadline
    July 14, 2022
  • Education
    Other Education Requirement
  • Experience Level
    Intermediate
Compensation
USD $40 - USD $50
/ hour
Salary DOE and not to exceed $24K within 6 mos. period

Benefits

TBD

TBD

Level of Language Proficiency

Fluency in English verbal / written skills

Fluency in English verbal / written skills

Location

On-site
1349 Mission St, San Francisco, CA 94103, USA

How to Apply

Submit a 1-2 page cover letter and resume to jobs@tgijp.org. In your cover letter please speak to why you meet the qualifications outlined above, as well as your commitment to TGIJP’s mission and values. Submit to jobs@tgijp.org.

Submit a 1-2 page cover letter and resume to jobs@tgijp.org. In your cover letter please speak to why you meet the qualifications outlined above, as well as your commitment to TGIJP’s…

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