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Program Coordinator

Posted by
Adopt A Family of Marin
|
San Rafael, CA
New
|
Published 19 days ago

Position summary

Since 1990, Adopt A Family of Marin (AAF) has provided case management services including advocacy, resource development, support and guidance, and emergency financial assistance, with the goal of preventing homelessness and facilitating stability in the lives of Marin families in crisis. The organization and oversight of the AAF Program Coordinator ensures the timeliness and value of services to clients in the Bringing Families Home program. Working collaboratively with the Program Manager and Resource Counselors, and under the supervision of the Executive Director, the Program Coordinator is responsible for providing both oversight and direct services through the combined programs of AAF. As the main point of contact for clients in this program, the Program Coordinator exercises sound judgment, confidentiality and compassion at all times, to retain the trust of our clients and the confidence of our funders. Additional duties and projects may be assigned or requested by the Executive Director. The person in this position is eligible for promotion to Program Manager (Exempt status) after gaining proficiency in all job duties (3-6 months). Adopt A Family of Marin generally follows a 36-hour per week schedule: 8 hours Mon-Th and 4 hours on Fridays.

Responsibilities

1. Case Management – Bringing Families Home Program

     Follow current Procedures Manual to:

  • Complete new client intake and assessment as assigned or in direct response to clients. Most client families will be referred by Marin County Child & Family Services.
  • Listen to clients with calmness, presence and empathy, and respond in a sensitive manner to provide appropriate emotional support and referrals to services.
  • Apply the four underlying philosophies of AAF to this work at all times: Trauma-informed Care, Person-Focused Care, Housing First and Social Determinants of Health.
  • Develop a case plan for each client, according to their needs and eligibility.
  • Consult with the Program Manager or Executive Director on complex or challenging cases.
  • Provide general guidance and counseling to individuals and families, at the level related to your training allows.
  • Refer and link clients to AAF Resources Counselors or outside resources as their needs and eligibility allow.
  • Maintain supportive relationships with clients and evaluate their progress over time, and adjust services to meet changed circumstances.

2. Record-keeping

  • Open case files and enter case notes into Salesforce in a timely manner, following the Procedures Manual.
  • When required, create and maintain paper files for specified clients.
  • Provide scheduled and ad hoc reports to Executive Director and Accountant.
  • For some of the funding streams that are used to support homeless families, data will be entered into the Marin County Management Information System (HMIS).

3. Program Support

  • Join other AAF staff in preparing, delivering and tracking services related to AAF’s programs, as instructed in the Procedures Manual, including:
  • Emergency Program
  • Sponsorship Program
  • Holiday Program
  • Mother’s Day Program

4. Professional development and training

·      Seek and engage in training to better meet client needs and to meet funder and professional requirements.

·      Attend local meetings of others in similar positions or organizations, to provide and obtain support and knowledge.

Skills and Knowledge

  • Familiarity with the basic concepts involved in AAF’s work, and in the Bringing Families Home program specifically: Trauma-informed Care, Person-Focused Care, Housing First and Social Determinants of Health
  • Understanding of the causes and impacts of homelessness, and compassion for those experiencing homelessness
  • Diplomacy, conflict management and mediation skills
  • Knowledge of, and sensitivity to, socio-economic factors present in client community
  • Ability to effectively communicate and interact with others in a team environment
  • Ability to accomplish tasks by following written guidelines and with direct supervision from Executive Director
  • Adept in use of PC for word processing and Web navigation/search (GoogleDocs)
  • Ability to learn and independently use databases and financial tracking tools (Salesforce, Excel)
  • Ability to listen and observe at a level allowing accurate assessment of clients’ needs, abilities and requests
  • Fluency in written and spoken English and Spanish is strongly preferred
  • Experience working in a social services agency or department in or with Marin County, especially with Child & Family Services, preferred
  • Ability and willingness to drive personal vehicle to clients’ homes and local meetings

Requirements

  • Bachelor’s degree in psychology, social work, sociology or related field, or Associate’s degree and 2+ years’ experience in work with individuals or families in crisis. Equivalent combinations of training and experience will be considered.
  • Commitment to respecting the privacy of clients’ emotions, finances and health
  • Basic PC skills: keyboarding, word processing, Web search
  • Possession of CA driver license with insurance; annual proof of eligibility is required
  • Desired: experience with Salesforce, Excel or similar tools; familiarity with CLARITY or WIZARD a plus
  • Sound knowledge of the offerings and related rules of partner agencies and the County of Marin and State of California for housing assistance and other support to AAF clients

Physical Conditions and Requirements

  • Must be able to periodically lift up to 20 lbs., and regularly drive alone during daylight hours.
  • Working conditions are generally in an office with limited distractions; regular travel in varied weather conditions.
  • Hearing and visual acuity sufficient to fulfill job requirements (e.g., client and staff interaction, perception of subtle facial and oral cues)

Position summary

Since 1990, Adopt A Family of Marin (AAF) has provided case management services including advocacy, resource development, support and guidance, and emergency financial assistance, with the goal of preventing homelessness…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    August 15, 2022
  • Education
    2-Year Degree Required
  • Experience Level
    Intermediate
Compensation
USD $30 - USD $34
/ hour

Benefits

A competitive benefits package is available to the Program Coordinator, some with a waiting period.

A competitive benefits package is available to the Program Coordinator, some with a waiting period.

Level of Language Proficiency

Fluency in written and spoken English is required; in addition, the ability to speak and understand Spanish is strongly preferred.


Fluency in written and spoken English is required; in addition, the ability to speak and understand Spanish is strongly preferred.


Location

On-site
35 Mitchell Blvd, San Rafael, CA 94903, USA
Suite 16

How to Apply

Submit a resume in MS-Word or PDF format; a cover letter is optional.

Your submission will be acknowledged by email. Please do not call the Adopt A Family of Marin office, as the staff there will not have information regarding this recruitment.

Submit a resume in MS-Word or PDF format; a cover letter is optional.

Your submission will be acknowledged by email. Please do not call the Adopt A Family of Marin office, as the staff…

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