Search

Job

Family Support Services Manager

Posted by
New
|
Published 15 days ago

OVERVIEW: The Family Support Services Manager (FSS Manager) applies principles of social work and behavioral health to provide families with assessment, interventions, support, advocacy, and case management. As part of managing the Family Support Services (FSS) program, the FSS Manager supervises and supports BSW and MSW Student Interns in their role as Family Support Interns (FS Interns) who provide social and emotional support to the families. The FSS Manager participates in the setting of programming and policies that follows the core values, goals, objectives, and the mission of the Ronald McDonald House as set forth by the Board of Directors.


RESPONSIBILITIES

Family Support Services

•      Implement and model an environment of warmth, compassion and support to ensure a nurturing atmosphere; encourage positive interaction between families.

•      Provide ongoing emotional support, behavior management, crisis intervention, and other services relevant to stabilizing the family and support the medical journey.

•      Build and maintain relationships with families and guest in the home.

•      Model and conduct initial assessments, in accordance with FSS guidelines, with support of interns.

•      Document visits for clients served.

•      Continue to build resource bank and information for families to direct and suggest as intervention or clinical support is needed.

•      Define types of family issues to be shared with RMHH and partner hospitals. Provide feedback with Ronald McDonald House Houston (RMHH) Operations/Guest services, and our partner hospitals as needed.

•      Provide staff consultation for RMHH issues and/or family concerns that arise. Advocate on behalf of the family for unique situation or compassionate considerations at RMHH or partnering organizations.

•      Review documentation, Child Protective Services (CPS) reports, etc. as needed


Intern Management

•      Mentor and supervise Interns throughout placement and field practicum, providing primary and group supervision

•      Participate in the recruiting of Social Work Student Interns– assigned to assist families residing at RMHH

•      Provide onboarding, training, and orientation to Interns

•      Review and approve student documentation, provide ongoing feedback.

•      Communicate with academic programs, complete intern evaluations and discuss intern issues as they arise

•      Manage schedules to meet RMHH needs


Program Development

•      Ensure program goals aligned with RMHH strategic plan and adjust as needed.

•      Identify areas of growth for Family Support Services to provide families with overall better support in the home.

•      Develop individual objectives to support program goals

•      Work collaboratively with Family Activities Manager to create family centered programming to provide respite for the families


Extending Reach and Partnerships:

•      Attend academic and hospital fairs in addition to local social work networking groups

•      Deliver presentations at universities/hospitals/medical schools

•      Build relationships with hospital partners and their social work staff/leaders:

•      Participate as an active member of the Family Services Team and attend all appropriate departmental planning meetings


SUPERVISORY RESPONSIBILITIES

Care Ambassadors (Social Work Student Interns)


QUALIFICATIONS

•      Master’s Degree in Social Work required and a minimum of 5 years of work experience

•      Licensed by State of Texas in Social Work

•      1-2 years of experience in hospital social work, case work or related healthcare field

•      Crisis intervention and cultural competencies training or experience preferred

•      Bilingual/Spanish Speaking preferred

•      Experience working with families/children in crisis

•      Team oriented personality with strong oral and written communication skills

•      Excellent presentation and public speaking and community relations skills

OVERVIEW: The Family Support Services Manager (FSS Manager) applies principles of social work and behavioral health to provide families with assessment, interventions, support, advocacy, and case management. As part of managing the Family…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    January 3, 2022
  • Application Deadline
    December 17, 2021
  • Education
    Master's Degree Required
  • Professional Level
    Professional
Salary
See below
based on experience

Location

On-site
1907 Holcombe Blvd, Houston, TX 77030, USA

How to Apply

Please send you resume to strevino@rmhhouston.org

Please send you resume to strevino@rmhhouston.org

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.