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Director of Marketing

Posted by
Concern Worldwide (US) Inc. | New York, NY

Concern Worldwide (US) Inc.

Published 17 days ago

March 6, 2020

Concern Worldwide U.S.

We are Concern Worldwide. Since 1968 we’ve been working in the world’s poorest communities to create lasting improvements in the lives of millions of people. We’re needed now more than ever, so we are focused on making even greater impact, delivering more assistance faster, and helping change millions more lives.

That’s where you come in.

We are seeking a Director of Marketing who will be both a leader and a hands-on marketer, who will jump right in and drive us toward our aggressive fundraising goals. It’s an opportunity to join a dynamic, growing organization at a pivotal time. The work you will do will help to change lives in the places where change is most needed.

There’s more on us below, but…about you. You are:

  • Passionate. Compassionate. You want to come to work and feel inspired every day. You want to help change the world.
  • Creative. You think big. You also think critically, and with a ROI lens on everything you do. As a result, you create solutions that are unique and will drive results.
  • Entrepreneurial. You are stepping into a department that’s just over a year old, so there will be plenty of room to have real influence and impact. You will have some great partners on the communications and marketing teams. Imagine not just a marketing unit, but a marketing lab.
  • A team player, and a team leader. Your teammates are already driving real results for the organization. They’re waiting not just to partner with you, but to learn from you.
  • Action-oriented. You know how to get things done. You love to set challenging goals and then develop plans to deliver and achieve them
  • Fast-paced. You can move quickly and smartly. When new opportunities emerge, you move quickly to capitalize on them
  • Organized and efficient. You know how to manage complex projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them
  • Comfortable with creatives and quants. You can work closely with designers and creatives, but aren’t intimidated by spreadsheets and people who communicate with data. You know how to use metrics to create a detailed marketing plan that can be quantified and measured.
  • Driven by digital. You are a digital native who has a deep understanding of all digital platforms and channels. You know that a marketing approach on Instagram should be different than one on Facebook, you know how to create an SEO/SEM strategy, and you know how to develop and deliver successful integrated campaigns
  • Fun. The work we do is very serious, but the spirit of humor, humility, and self-deprecation runs deep in our culture. We smile, we laugh, we get together, and we’re looking for someone who wants to do the same.


You will report to the Vice President of Communications and be based at Concern Worldwide US headquarters in New York City. You will work closely with the Director of Communications and Content Strategy and the content team to leverage the Concern brand and storytelling excellence to drive engagement and income. You will also work closely with a results-driven CEO and ensure effective collaboration and integration with our Individual Giving and Business Operations teams. You will directly supervise, coach, and mentor the Marketing Officer and Designer. 


·        Cultivate an in-house marketing agency culture and function.

·        Serve as the focal point for all brand and marketing initiatives across multiple revenue generating teams.

·        Provide vision, leadership, and strategy for sustainable growth across current mass-market fundraising channels, including mail, web, social and email.

  • Develop and execute strategies targeting donor acquisition, retention, and upgrades.
  • Manage relationships with — and provide direction to — external agencies, including direct mail, digital marketing, brand, and creative. Ensure quality, performance and adherence.
  • Design and deploy marketing plans for marquee events.
  • Partner with the Business Operations, Development, and Communications team to optimize all donor journeys/funnels through careful data collection, experimentation, and analysis.
  • Partner with Concern Worldwide marketing and communications leads in other markets, including Ireland, the UK, and Korea, to ensure integration and efficiency.
  • Establish ambitious yet achievable targets and KPIs, rigorously monitor progress, and report to internal stakeholders.
  • Act as brand manager to ensure that all marketing and communications materials maintain visual and verbal brand consistency.


You must have a minimum of 8 years of experience in multi-channel marketing, with a premium placed on direct mail, digital and email. The successful candidate will display a strong passion for Concern’s work. A proven track record growing fundraising programs in the nonprofit sector will be highly valued, but not an absolute requirement. Demonstrated creativity and adaptability in achieving marketing goals is a must.

  •  Bachelor’s degree required; advanced degree and/or record of continuing professional development preferred.
  • Demonstrated success creating strategic marketing campaigns that communicate the case for support to individuals of various backgrounds and meet or exceed revenue goals.
  • Advanced project management skills, balancing multiple priorities and leading both strategic and tactical work.
  • Excellent interpersonal skills, including the ability to communicate effectively and concisely (both in writing and orally).
  • Ability to maintain professionalism while completing responsibilities in a precise, dedicated, and flexible manner.
  • Expertise in all major marketing mediums and platforms.
  • Strategic and critical thinker, with both creative and analytical skills.
  • Previous experience directing a team, including development and performance management
  • Strong capacity for budgeting and negotiation.
  • Strict adherence to ethical and confidentiality guidelines.
  • Strong attention to detail with the ability to solve problems and excel in a high-performance culture.
  • Innate curiosity and drive for continuous improvement.

 The ideal candidate will possess:

  • Strong commitment to the mission of Concern Worldwide; familiarity with or interest in the humanitarian or development sector a plus.
  • Experience and expertise in developing and implementing cohesive, innovative, aggressive, and integrated direct response strategies that have resulted in measurable and significant growth in net revenue and donor base.
  • A deep, broad knowledge of industry best practices, standard operating procedures, new approaches to digital fundraising and direct mail programs, system integration, and organizational efficiency.
  • Business and/or marketing degree preferred.
  • Experience with marketing automation platforms such as Pardot, Marketo, or Hubspot an advantage.
  • Working knowledge of Salesforce and Wordpress a plus.


Concern Worldwide is an international humanitarian organization committed to the relief, assistance and advancement of the poorest people in the least developed countries of the world. Founded in Ireland in 1968, Concern Worldwide has nearly 4,000 personnel working in 23 countries across the globe. Concern believes in a world where no one lives in fear; where all have access to a decent standard of living and the opportunities essential to a long, healthy and creative life. Our mission is to help people living in absolute poverty achieve major improvements in their lives, improvements that are sustainable without ongoing support from Concern.

Concern Worldwide US (CUS) is an independent affiliate of Concern Worldwide, with offices in New York, Chicago and Los Angeles. CUS advances the Concern Worldwide mission through mobilizing financial and human resources, as well as influencing and activating networks in the US to elevate programs globally.

In Concern Worldwide US is recognized by the wider Concern network and peer organizations as a leader in the production of world-class content as an essential tool for building awareness, engagement and income to support life-saving efforts around the globe. 

While we appreciate every application, we only contact candidates who are selected for an interview. We respectfully request no phone calls please. Thank you.

It is Concern Worldwide U.S.’s policy to employ, compensate and advance personnel without regard to race, creed, color, sex, religion, national origin, age, sexual orientation, height and weight, disability, gender identity or expression, marital status, partnership status, genetic predisposition or carrier status, military status, arrest record and any other characteristic protected by law. All are encouraged to apply.

  •  Seniority level

Senior level

  • Employment type


  • Job function

Marketing Leadership

  • Industries

Nonprofit Organization Management

Concern Worldwide U.S.

We are Concern Worldwide. Since 1968 we’ve been working in the world’s poorest communities to create lasting improvements in the lives of millions of people. We’re needed now more than ever, so we are focused on making even…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required

How to Apply

Please upload your resume and include a detailed cover letter explaining your desire to join our nonprofit organization and how you feel you feel your background and experiences will contribute to driving our aggressive fundraising goals. 

Please upload your resume and include a detailed cover letter explaining your desire to join our nonprofit organization and how you feel you feel your background and…


355 Lexington Avenue, New York, NY 10017

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