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Support Coordinator

Posted by
Green Beret Foundation
|
San Antonio, TX

Green Beret Foundation


New
|
Published 6 days ago

March 1, 2021
February 1, 2021

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Verify and identify programs and services eligibility. Proactively communicate with Green Berets and their family members to facilitate the registration process and answer eligibility questions. Utilize probing questions to identify specific needs and uncover new opportunities.
  • Connect with active duty, separated, or retired Green Berets and their families by responding to them via multiple channels of communications, e.g., phone, email, and in-person.
  • Assess and triage the needs of Green Berets, family members, and caregivers.
  • Provide programs and services overviews to Green Berets and family members for continuous support and engagements.
  • Connect Green Berets, caregivers, and family members with GBF programs and services to assist them with their long-term recovery and empowerment.
  • Identify and handle crisis situations, including suicide intervention and prevention.
  • Follow up with internal teammates and community resources as appropriate.
  • Complete outbound calls to Green Berets with the intention of getting them engaged in GBF programs and services or to ensure they have no current specific needs.
  • Reconciles monthly with Operations Manager on expenditures.
  • Utilize internal databases to create, update, and maintain current and accurate data.
  • Research historical information using GBF internal systems.
  • Research and vet external organizations to enhance the information and referral database.
  • Collects, organizes, and disseminates resources and information pertinent to the Special Forces community.
  • Schedule and conduct follow up communications with clients.
  • Reports monthly to the Director of Operations and Executive Director on support requests.
  • Adhere to call and email quality established standards set by leadership.
  • Establish effective working relationships and work collaboratively with GBF teammates.
  • Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

  • Ability to work flexible hours (occasional evening hours). 
  • Demonstrated understanding of GBF programs and services offered to the U.S. Army Special Forces Regiment and its families.
  • Demonstrated proficiency using appropriate etiquette when responding to email and phone.
  • Strong written and verbal communication skills. Demonstrated ability to utilize effective verbal probing techniques to obtain information.
  • Skilled in Critical Thinking, judgment and decision-making.
  • Strong interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
  • Demonstrated understanding of military culture and veteran issues, the emotional impact of combat, and the challenges faced by the military and veteran communities.
  • Strong computer skills. Demonstrated proficiency using Microsoft Office and GSuite.
  • Accurate data entry and typing proficiency and skills. Demonstrated ability to timely and accurately maintain data in SalesForce.
  • Good organizational and time management skills. Demonstrated ability to prioritize work effectively. Effectively complete assignments and meet deadlines.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements
  • 3+ years experience in hospitality or healthcare organizations.
  • Proficient in Microsoft Office, e.g., Word, Excel, PowerPoint.
  • Self-starter able to work autonomously and in a team environment.
  • Must demonstrate a commitment to protecting family and other client confidentiality.
  • Must successfully pass a criminal background check.
  • Excellent attention to detail.
Preferences
  • Two years of administrative experience with a non-profit organization, preferably within a military family support services environment.
  • Two years of experience handling crisis calls and escalation procedures.
  • Two years of experience using a customer relationship management system, e.g., Salesforce.
  • Knowledge of HIPAA and other laws pertinent to case management.
  • Event planning experience is a plus.
  • Bilingual is preferred.

EDUCATION

Requirements

  • Bachelor’s degree with one (1) to three (3) years’ experience in human services
  • This position may require travel (10%), pending lifting of COVID restrictions.

PHYSICAL REQUIREMENTS

  • View a computer terminal, handwritten notes, and forms with or without correction.
  • Hear and listen at normal speaking levels, with or without correction, and to receive detailed information through oral communication.
  • Stand or sit, periodically for sustained periods of time.
  • Move from one work area to another, often up or down stairs, to accomplish tasks.

WORKING HOURS

  • The Support Coordinator works a 40-hour week, generally during business hours (Central Standard Time). Some evening and weekend hours might be occasionally needed.
  • Remote work is encouraged during COVID.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Verify and identify programs and services eligibility. Proactively communicate with Green Berets and their family members to facilitate the registration process and answer eligibility…

Details at a glance

  • Remote Possible
  • Full Time Schedule
  • 4-Year Degree Required
  • Professional

Level of Language Proficiency

Bilingual is preferred.

Bilingual is preferred.

Location

14402 Blanco Road, Suite 100, San Antonio, TX 78216

How to Apply

This is an incredible opportunity to be a part of the premier benevolent organization dedicated to performing critical work in support of the Special Forces Regiment and its families. Please submit the following materials to ops@greenberetfoundation.org no later than 1 February 2021:

  • Cover Letter. Please include your salary requirements.
  • Resume
  • Two Professional References

This is an incredible opportunity to be a part of the premier benevolent organization dedicated to performing critical work in support of the Special Forces Regiment and its…

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