Interpreting & Translation Support Specialist

Job Type

Full Time

Salary

Details: $12.75/hour

Published

09/10/2018

Start Date

10/01/2018

Application Deadline

09/18/2018

Address

864 Delaware Avenue
International Institute
Buffalo
New York
14209
United States

Description

Coordinate foreign language interpretation and translation services for customers in various industries, in a fast-paced and collaborative office setting. This is a customer-service based office role; it does not involve any direct translation or interpreting work.

Benefits

Full benefits.

Level of Language Proficiency

Excellent written and oral English language skills are a must. Foreign language skills are preferred but not required.

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

ebrady@iibuff.org
http://iibuffalo.org

INTERNATIONAL INSTITUTE OF BUFFALO

Job Description

 

Job Title:                               Interpreting & Translation Support Specialist

Compensation:                    $12.75 per hour


Classification:                      Non-Exempt, Hourly


Working Hours:                   40 hours per week


Program:                               Interpretation & Translation Department


Supervisor:                          Director of Interpretation & Translation


Job summary:                      Coordinate language services for customers in various industries, in a fast-paced and collaborative office setting.

                                               


Qualifications:


Education:                           Minimum Bachelor’s Degree in related field.


Experience:                        The focus of this role is to support the coordination of foreign-language interpreting and document translation services. Experience working collaboratively in a team environment and with diverse cultures is preferred.


Additional Requirements:                               

·        Excellent written and oral communication skills in the English language.

·        Excellent interpersonal and customer service skills.

·        Superb organizational skills and attention to detail. 

·        Basic proficiency with technology including Microsoft Word, Excel, and mobile applications.  

·        Able to problem-solve and meet deadlines in a fast-paced business environment.

·        Self-starter, able to work with minimal supervision.

·        Able to maintain confidentiality.

·        Able to prioritize and follow-up in a timely manner.

·        Able to work effectively with a team and with management.

·        Knowledge of interpreters’ codes of ethics.

·        Must adhere to Social Worker’s Code of Professional Ethics.

·        Background in interpreting / translation preferred.

·        Working knowledge of linguistics or foreign languages preferred.



Level of Supervision:              Works under the general supervision of the Director of Interpretation & Translation. Does not supervise any direct reports.


Duties and Responsibilities:



Walk-in Customer Service

·        Primary team member responsible for walk-in customers.

·        Implement and manage procedural improvements for customer intake, ensuring accurate, efficient, and consistent service.

·        Ensure effective communication with walk-in customers including implementing language access procedures for service window.


Support Interpretation Requests

  • In collaboration with Interpreter Coordinator and Interpreter Scheduler, process interpretation requests by telephone, email, and through online scheduling system/ database as needed.
  • Communicate effectively with team to ensure accurate data entry and smooth delivery of services.


Support Translation Requests

  • In collaboration with Translation Coordinator, process document translation requests as needed.
  • Collaborate with Translation Coordinator to implement new project management system, ensuring accurate record-keeping and smooth transition from previous system.
  • Assist in building translation memories and customer accounts.


Departmental Operations

  • Establishes and maintains professional and excellent customer service with customers and interpreters.
  • Corresponds with customers and interpreters as necessary.
  • Maintains positive working relationships with co-workers, supervisor, volunteer/interns and other Institute staff.
  • Keeps supervisor informed of activities and potential problems.
  • Maintains knowledge of current events and developments in the interpreting and translation professions.
  • Assists other co-workers as needed and as workload dictates.
  • Performs related duties as required.
  • Promotes the best interest of the agency.


Working Conditions:          

  • Schedule may include occasional weekend and or evening hours as needed to meet the demands of customers.
  • Highly collaborative, necessitating shared office space.


Apply by sending cover letter and resume to Emily Brady-Santos at ebrady@iibuff.org

Applications without a cover letter will not be considered. Please, no phone calls.


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