Corporate & Family Volunteer Coordinator

Job Type

Full Time




4141 West George Street
United States



Cradles to Crayons (C2C) was founded in 2002, with the mission of providing children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive - at home, at school and at play. C2C is at the cutting edge of volunteer management, and through its “Giving Factory” provides unique, hands-on opportunities for people to help other people. Headquartered in Boston, MA, C2C opened in Philadelphia in 2007 and in Chicago in 2016.

How Our Model Works: Cradles to Crayons collects new and nearly new children's items through grassroots community drives and corporate donations. Donations are then processed and packaged by volunteers, and are distributed to disadvantaged children through a collaborative network of social service agencies and school partners. C2C supplies these items free of charge by engaging and connecting communities that have with communities that need.

Cradles to Crayons meets a critical need as many children 12 years old and younger live in low-income and/or homeless situations. These living conditions can have negative effects on self-esteem as poverty can lead to increased social and emotional behavioral challenges; it impacts early education since half of children living in poverty start 1st grade up to 2 years developmentally behind their peers; and safety may be compromised as children living in poverty have increased risk of injury.

While meeting the immediate needs of low-income children, Cradles to Crayons also sets a foundation for lasting change by providing meaningful, tangible volunteer opportunities to thousands of individuals and families and hundreds of corporations each year by organizing clothing collections, hosting fundraisers, or working in the "Giving Factory" warehouse.

Cradles to Crayons earned the highest possible rating from Charity Navigator for several consecutive years. Only 2% of charities rated have received this distinction, differentiating C2C from its peers, exemplifying the high standard of service at C2C, and indicating that C2C outperforms most other charities in America.


The Corporate & Family Volunteer Coordinator position works to maintain, grow, engage, and enhance our volunteer and giving base through companies and families. The Corporate & Family Volunteer Coordinator will achieve these goals through a creative and collaborative process in the Cradles to Crayons mission by providing a quality volunteer experience to corporate and family groups from their first contact to the end of their volunteer visit.

The Corporate & Family Volunteer Coordinator (CFC) manages scheduling of corporate groups and families seeking volunteer opportunities, ensures that all groups are reflected accurately on the Volunteer Calendar, and works to see that volunteers are properly thanked for their service with C2C. The CFC also prepares and shares individual corporate volunteer background for VIP corporate leaders, in order to facilitate introductions for senior development staff and Cradles’ leadership, and to inform the team in the warehouse managing the volunteer visit about visiting corporate groups. The CFC proactively seeks new corporate partnerships through sourcing promising leads and contacts, and actively coordinates with the Development team to proactively manage relationships with key corporate groups and individuals. The CFC seeks ways to keep corporate and family volunteer groups engaged in all aspects of the Cradles to Crayons mission.

Reporting to the Senior Manager of Corporate Relations, the Corporate & Family Volunteer Coordinator will serve a critical role in managing and executing corporate volunteer activities which includes, but is not limited to, off-site kitting events and both corporate and family volunteer experiences at The Giving Factory. The Corporate & Family Volunteer Coordinator will support all functions within the corporate engagement strategy to enable Cradles to Crayons to increase our capacity to impact local children in need.

Volunteer Engagement

The Corporate & Family Volunteer Coordinator is responsible for engaging and scheduling family and corporate volunteer groups, with a focus on groups that will contribute financially or via product collections. She/he thinks creatively about new ways to engage volunteer groups in the Cradles to Crayons mission and provides a high-quality volunteer experience to all groups from their first contact with us to the end of their volunteer visit. She/he manages scheduling the groups, ensuring that the shifts are fully staffed and listed on the volunteer calendar in a timely manner, and also ensures that all groups are properly thanked for their service with us. The Corporate & Family Volunteer Coordinator will have a strong emphasis on relationship management by stewarding each group or family, and group leader involved throughout the year.


·      Model and lead a positive “One Cradles” culture, underpinned by Cradles’ Cultural Values and related behaviors.

·      Responsible for the overall strategy, recruitment and execution of off-site volunteer kitting experiences, including developing them into a reliable source of financial and product support for the organization.

·      Manage his/her own donor/prospect portfolio and support other team members to ensure goals are met.

  • Manage the scheduling process for corporate and family groups, ensuring that all groups scheduled to volunteer are accurately listed on both the volunteer calendar and Salesforce.
  • Maintain a portfolio of corporate and family supporters.
  • Support Development Team goals by actively fundraising and engaging corporate and family supporters.

·      Provide excellent customer service by responding in a timely manner to emails and phone calls from volunteers and by working closely with members of other teams regarding product collections and fundraisers by volunteer groups, handing off these relationships to the appropriate team member for follow-up and management where appropriate, and by entering information/notes on volunteer group’s product collection plans in Salesforce.

·      Build a portfolio of corporate and family donors through research, relationship-building, and moves management

·      Accurately track all relationships in Salesforce in a timely manner, including but not limited to: key conversations, donor information, Opportunity information, donor relationships and affiliations.

·      Proactively identify new corporate supporters through our existing network and beyond.

  • Initiate new ways to engage current and new corporate group volunteers and individual corporate volunteers at the “Giving Factory” and in the community, and take initiative to present ideas to their supervisor.

·      Work with volunteers at The Giving Factory, including some weekends and evenings, to provide a quality volunteer experience to all of our volunteers by delivering a great orientation and by following workstation guidelines and expectations.

·      Serve on C2C’s project teams as needed.

·      Collaborate across departments to develop programs/projects that meet the needs of the organization and integrate seamlessly into organization-wide initiatives/campaigns and annual goals.

·      All other responsibilities as assigned by the supervisor or the Executive Director.


·      Firm belief in the mission and vision of the organization.

·      College degree required.

·      Minimum 1-3 years of relevant work experience.

·      Exemplary organizational and project management skills, attention to detail, and ability to manage multiple projects simultaneously required.

·      Strong written and verbal communication skills are critical.

·      Technological interest and savvy (including Word, Excel, and database management) preferred.

·      Ideal candidates for this position are individuals who thrive in a dynamic, fast-paced, and collaborative work environment.

·      Proven ability to communicate with co-workers and volunteers in a courteous and professional manner.

·      Ability to work independently, collaboratively, and in a team-based and goal-oriented environment.

·      Ability to work some evening and weekend hours.

·      Ability to walk up and down stairs, bend down, reach, push and pull and lift up to 30 lbs.

·      Valid driver’s license and a clear driving record.


Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.


This is a warehouse environment and normal changes in temperature are to be expected while working inside the warehouse or outside, on or around the loading dock. There are no hazardous or significantly unpleasant conditions.


In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.


Please submit a cover letter and resume with relevant experience at

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply


Please submit a cover letter and resume with relevant experience at