Nonprofit
New
Published 16 days ago

Call Center Counselor

On-site, Work must be performed in or near Baltimore, MD

Details

Job Type:Full Time
Start Date:July 15, 2024
Education:High School Diploma Required
Compensation:USD $22 / hour

Description

Position: Call Center Counselor

Location: Central Maryland (Dundalk, Towson & Baltimore, Maryland)

Job Description:                     

Supports the transition of services through the system of care by partnering with individuals receiving care and their identified care team members. Advocates, facilitates, manages, and coordinates linkage of care and post-discharge services to external service providers, support agencies, and other organizations.  Actively monitors and engages individuals receiving care, documenting and tracking activities of daily living, interpersonal functioning, and progress toward individual treatment goals.

 

Essential Functions:   

  1. Supports the delivery of services and engagement of individuals under care by participating in supervision and team meetings.
  2. Uses person-focused evidence-based best practices as identified in program policies and procedures, to recognize and honor the caller’s unique needs, strengths, preferences, and goals.
  3. Assesses the needs of the individual receiving care across multiple domains including mental health, medical, social, and other services by completing needs assessment and other appropriate tools.
  4. Initiates and submits referrals to medical and behavioral health care, community programs, and service providers.
  5. Develops and maintains strong working knowledge of care partners, service providers, and stakeholders across the system of care.
  6. Collaborates with care team members for admission into the residential milieu through the bed registry, and/or by engaging external stakeholders and service providers when appropriate and as directed during these transitions.
  7. Demonstrates adherence to program, department, and company policies, expectations, and behavioral competencies, both explicit and implicit.
  8. All tasks, projects, and/or duties as assigned and authorized, as determined by the direct supervisor (or designated delegate) to be congruent with the role.

 

Education:                              

High School Diploma, GED, or Equivalent, Required

College degree in Human Services or related field, Strongly Preferred

 

Experience:      

One year of administrative (office setting) or behavioral health experience, required.               

One year work engagement or experience with individuals living with dynamic and complex behavioral health needs, Preferred

One year community health or lived experience, Preferred        

 

Additional:                             

Valid and unrestricted driver’s license, Required

Proficiency with Microsoft Office Suite Products, Required

Proficiency and familiarity with EHR/EMR systems, Preferred

 

Credentials:                           

Mental Health First Aid Certification, Preferred

 

Physical Demands:                

Prolonged periods of sitting at a desk or computer workstation.

Prolonged periods of standing, bending, and reaching.

Must be able to lift weights up to 50 pounds at times.

 

Psycho-Social Demands:       

Seeks guidance / help proactively to support safety and quality care.

Demonstrates skill of distress-tolerance to maintain calm and safety.

Models positive regard with all members of the community of care.

Establishes and maintains interpersonal boundaries.

Maintains personal and situational awareness through self-reflection.

Practices ethical, evidence-based, and person-first decision-making.

 

Working Conditions: 

Potential exposure to highly emotional and stressful situations.

 

Scheduled Hours:         

Full-Time and Part-Time Openings 

Various Shifts

Onsite Positions

 

Travel:                 

None

                                                                                                           

FLSA:                                    

Hourly, Non-Exempt

 

Benefits:           

Full-Time - Eligible 

Medical Insurance: Health, Dental, Vision

Life and Accidental Death & Dismemberment Insurance

Sick Leave, Vacation Leave, Personal Time Off and Additional Leave

403(b) Defined Contribution Retirement Plan

Tuition Assistance and/or Reimbursement

 

*****For consideration and to apply, please visit the website below for more details on the various opportunities and positions. *****

Job Opportunities (paycomonline.net)

Position: Call Center Counselor

Location: Central Maryland (Dundalk, Towson & Baltimore, Maryland)

Job Description:                     

Supports the transition of services through the system of care by partnering with individuals receiving care and…

Benefits

Benefits:         

Full-Time - Eligible 

Medical Insurance: Health, Dental, Vision

Life and Accidental Death & Dismemberment Insurance

Sick Leave, Vacation Leave, Personal Time Off and Additional Leave

403(b) Defined Contribution Retirement Plan

Tuition Assistance and/or Reimbursement

Benefits:         

Full-Time - Eligible 

Medical Insurance: Health, Dental, Vision

Life and Accidental Death & Dismemberment Insurance

Sick Leave, Vacation Leave, Personal Time Off and…

Level of Language Proficiency

Languages

Fluent in English

Fluent in Spanish and English

Languages

Fluent in English

Fluent in Spanish and English

Location

On-site
5124 Greenwich Ave, Baltimore, MD 21229, USA

How to Apply

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